Dell 1600SC manual Troubleshooting Your System, Safety First-For You and Your System

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Troubleshooting Your System

Dell™ PowerEdge™ 1600SC Systems Installation and Troubleshooting Guide

Safety First—For You and Your System

Troubleshooting Redundant Power Supplies

External Connections

Troubleshooting a Nonredundant Power Supply

Checking Specific System Problems

Troubleshooting System Cooling

Start-Up Routine

Troubleshooting Expansion Cards

System Orientation

Troubleshooting System Memory

Bezel

Troubleshooting the Diskette Drive

System Cover

Troubleshooting a CD Drive

Baffle

Troubleshooting a Tape Drive

Checking the Equipment

Troubleshooting Hard Drives

Inside the System

Troubleshooting a RAID Controller Card

Responding to a Systems Management Alert Message

Troubleshooting a Microprocessor

Troubleshooting a Wet System

Troubleshooting the System Board

Troubleshooting a Damaged System

Resetting Corrupted BIOS Configuration

Troubleshooting the System Battery

 

If your system is not working as expected, begin troubleshooting by using the procedures in this section. This section guides you through some initial tests and procedures that can solve basic system problems and provides troubleshooting procedures for components inside the system. Before you start any of the procedures in this section, perform the following steps:

Read the "Safety Instructions" in your System Information Guide.

Read "Running the System Diagnostics" for information about running diagnostics.

Get the key to the system keylock.

Safety First—For You and Your System

The procedures in this guide require that you remove the cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. Always follow the instructions closely. Review all of the procedures in "Safety Instructions" in your System Information Guide.

Observe the following precautions when working inside your system:

CAUTION: The power supplies in this system produces high voltages and energy hazards, which can cause bodily harm. Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide before performing any procedure that requires you to remove the cover.

External Connections

Loose or improperly connected cables are the most likely source of problems for the system, monitor, or other peripherals (such as a printer, keyboard, mouse, or other external equipment). A quick check of all the cable connections can easily solve many problems. See Figure 2-4 for the back-panel features and connectors.

Checking Specific System Problems

1.Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2.If the system is connected to a PDU, turn the PDU off and then on again.

If the PDU is not receiving power, plug it into another electrical outlet. If it still is not receiving power, try another PDU.

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Contents Initial release 22 Sep Jumpers Jumpers, Switches, and ConnectorsJumpers-A General Explanation System Board JumpersSystem Board Connectors Table A-1. System Board Jumper SettingsJumper Setting Description Disabling a Forgotten Password Table A-2. System Board ConnectorsConnector Description Back to Contents Icon Connector Ports and ConnectorsConnectors Table B-1. I/O Connector IconsPin Signal Definition Serial ConnectorParallel Connector Serial Connector AutoconfigurationPS/2-Compatible Keyboard and Mouse Connectors Table B-3. Parallel Connector Pin Assignments18-25 USB Connector Video ConnectorIntegrated NIC Connector Pin Signal I/O DefinitionNetwork Cable Requirements Abbreviations and Acronyms CGA Dimm EMI GUI LAN MBR Ntfs Pqfp SBE UMB ZIF Introduction Other Documents You May NeedObtaining Technical Assistance Front-Panel Features Indicators, Codes, and MessagesComponent Description Back-Panel FeaturesPower Indicator Codes Power Button IndicatorsIndicator Function Drive-Status Indicator Indicator Code Hard-Drive Indicator CodesNIC Indicator Codes Hard-Drive Status Indicator CodesSystem Messages NIC Indicator CodesIndicator Indicator Code System MessagesDiskette Drive, Troubleshooting a CD Drive, Troubleshooting Guide System Beep Codes Code Cause Corrective Action System Beep CodesAlert Messages Diagnostics MessagesBefore You Begin Finding Software SolutionsTroubleshooting Errors and Conflicts Input ErrorsIRQ Line Assignment IRQ Assignment DefaultsApplication Conflicts IRQ Assignment ConflictsWhen to Use the System Diagnostics Running the System DiagnosticsRunning Server Administrator Diagnostics Features of the System DiagnosticsUsing the System Diagnostics Error Messages Using the Device Groups MenuExternal Connections Troubleshooting Your SystemSafety First-For You and Your System Checking Specific System ProblemsLook/listen for Action Start-Up RoutineSystem Orientation Start-Up Routine IndicationsRemoving the Bezel BezelBaffle Installing the BezelInstalling the Cover System CoverRemoving the Baffle Installing the BaffleTroubleshooting the Video Subsystem Checking the EquipmentTroubleshooting the Mouse Troubleshooting the KeyboardTroubleshooting a Serial I/O Device Troubleshooting the Basic I/O FunctionsTroubleshooting a USB Device Troubleshooting a Parallel PrinterInside the System Troubleshooting a NICResponding to a Systems Management Alert Message Troubleshooting a Wet SystemTroubleshooting the System Battery Troubleshooting a Damaged SystemTroubleshooting Redundant Power Supplies Troubleshooting System Cooling Troubleshooting a Nonredundant Power SupplyTroubleshooting Expansion Cards Troubleshooting System Memory Troubleshooting the Diskette Drive Troubleshooting a CD Drive Troubleshooting an IDE Tape Drive Troubleshooting a Tape DriveTroubleshooting a Scsi Tape Drive Troubleshooting an IDE Hard Drive Troubleshooting Hard DrivesTroubleshooting a Scsi Hard Drive System With Scsi Backplane Troubleshooting an IDE Hard Drive in a RAID ConfigurationHard-drive cables Device drivers Troubleshooting a Microprocessor Troubleshooting a RAID Controller CardTroubleshooting the System Board Resetting Corrupted Bios Configuration Back to Contents Installing System Options System FansRemoving the Front System Fan Installing the Front System Fan Installing the Back System FanRemoving the Back System Fan Redundant Power Supplies Removing a Redundant Power SupplyInstalling a Redundant Power Supply Expansion Cards Installing an Expansion CardRemoving an Expansion Card Removing and Installing an Expansion CardSample Memory Module Configurations Memory Upgrade KitsMemory Module Installation Guidelines Performing a Memory UpgradeRemoving and Installing a Memory Module Installing Memory ModulesRemoving and Installing a Microprocessor MicroprocessorsRemoving Memory Modules Removing the Microprocessor Fan and Heat Sink Assembly Replacing the System Battery System BatteryReplacing the System Battery DC Power Cables Installing DrivesConnecting Drives Drive Cable ConfigurationsScsi ID Numbers IDE Configuration InformationScsi Configuration Information Scsi Interface CablesRemoving a Diskette Drive Configuring the Boot DriveInstalling a Diskette Drive Diskette DriveRemoving the Front-Panel Drive Inserts Front-Panel Drive InsertsInstalling the Front-Panel Drive Inserts Installing a 5.25-Inch DriveInch Drives Page Hard Drives General Installation GuidelinesRemoving and Installing a Non-Hot-Plug Hard Drive Installing and Removing Non-Hot-Plug Hard DrivesInstalling a Non-Hot-Plug Hard Drive Page Installing and Removing Hot-Plug Scsi Hard Drives Removing a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive Installing a RAID Controller CardBack to Contents Online Services Getting HelpTechnical Assistance Ftp.dell.com AutoTech ServiceAutomated Order-Status Service Technical Support ServiceBefore You Call Argentina Buenos Aires Diagnostics ChecklistContacting Dell Antigua and Barbuda900 Australia Sydney0011 Austria Vienna Website support.euro.dell.comDenmark Copenhagen Website support.euro.dell.com ColombiaCosta Rica Czech Republic Prague Website support.euro.dell.comGuatemala Germany Langen Website support.euro.dell.comGreece Website support.euro.dell.com GrenadaMacao Korea SeoulLatin America Luxembourg Website support.euro.dell.comPanama New ZealandNicaragua Norway Lysaker Website support.euro.dell.com09/091 Grenadines Singapore Singapore005 South Africa Johannesburg Website support.euro.dell.comUruguay Trinidad/TobagoTurks and Caicos Islands Bracknell Website support.euro.dell.com