Dell 1600SC manual Troubleshooting a CD Drive

Page 55

12.Run the diskette drive tests in the system diagnostics to determine whether the diskette drive operates properly (see "Running the System Diagnostics").

If the tests fail, continue to step 13.

13.Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

14.Remove the cover (see "Removing the Cover").

15.Lay the system on its right side.

16.Remove all expansion cards installed in the system (see "Removing an Expansion Card" in "Installing System Options").

17.Stand the system upright.

18.Install the cover (see "Installing the Cover").

19.Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

20.Run the diskette drive tests in the system diagnostics to determine whether the diskette drive operates properly (see "Running the System Diagnostics").

If the tests complete successfully, an expansion card may be conflicting with the diskette drive, or you may have a faulty expansion card. Continue to step 21.

If the tests fail, see "Getting Help".

21.For each expansion card, perform the following steps:

a.Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

b.Remove the cover (see "Removing the Cover").

c.Lay the system on its right side.

d.Reinstall one of the expansion cards you removed in step 16 (see "Installing an Expansion Card" in "Installing System Options").

e.Stand the system upright.

f.Install the cover (see "Installing the Cover").

g.Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

h.Run the diskette drive tests in the system diagnostics to determine whether the diskette drive operates properly (see "Running the System Diagnostics").

If the tests fail, see "Getting Help."

If you have reinstalled all of the expansion cards and the tests still fail, see "Getting Help."

Troubleshooting a CD Drive

Problem

System cannot read data from the CD

CD drive cables

Action

CAUTION: Before you perform this procedure, see "Safety First—For You and Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

1.Run the IDE devices tests in the system diagnostics to determine whether the CD drive operates properly (see "Running the System Diagnostics").

If the tests fail, continue to step 2.

Image 55
Contents Initial release 22 Sep Jumpers Jumpers, Switches, and ConnectorsJumpers-A General Explanation System Board JumpersTable A-1. System Board Jumper Settings System Board ConnectorsJumper Setting Description Table A-2. System Board Connectors Disabling a Forgotten PasswordConnector Description Back to Contents Icon Connector Ports and ConnectorsConnectors Table B-1. I/O Connector IconsPin Signal Definition Serial ConnectorParallel Connector Serial Connector AutoconfigurationTable B-3. Parallel Connector Pin Assignments PS/2-Compatible Keyboard and Mouse Connectors18-25 USB Connector Video ConnectorPin Signal I/O Definition Integrated NIC ConnectorNetwork Cable Requirements Abbreviations and Acronyms CGA Dimm EMI GUI LAN MBR Ntfs Pqfp SBE UMB ZIF Other Documents You May Need IntroductionObtaining Technical Assistance Front-Panel Features Indicators, Codes, and MessagesComponent Description Back-Panel FeaturesPower Button Indicators Power Indicator CodesIndicator Function Drive-Status Indicator Indicator Code Hard-Drive Indicator CodesNIC Indicator Codes Hard-Drive Status Indicator CodesSystem Messages NIC Indicator CodesIndicator Indicator Code System MessagesDiskette Drive, Troubleshooting a CD Drive, Troubleshooting Guide System Beep Codes Code Cause Corrective Action System Beep CodesAlert Messages Diagnostics MessagesBefore You Begin Finding Software SolutionsTroubleshooting Errors and Conflicts Input ErrorsIRQ Line Assignment IRQ Assignment DefaultsApplication Conflicts IRQ Assignment ConflictsWhen to Use the System Diagnostics Running the System DiagnosticsRunning Server Administrator Diagnostics Features of the System DiagnosticsUsing the System Diagnostics Error Messages Using the Device Groups MenuExternal Connections Troubleshooting Your SystemSafety First-For You and Your System Checking Specific System ProblemsLook/listen for Action Start-Up RoutineSystem Orientation Start-Up Routine IndicationsRemoving the Bezel BezelBaffle Installing the BezelInstalling the Cover System CoverRemoving the Baffle Installing the BaffleTroubleshooting the Video Subsystem Checking the EquipmentTroubleshooting the Mouse Troubleshooting the KeyboardTroubleshooting a Serial I/O Device Troubleshooting the Basic I/O FunctionsTroubleshooting a USB Device Troubleshooting a Parallel PrinterInside the System Troubleshooting a NICResponding to a Systems Management Alert Message Troubleshooting a Wet SystemTroubleshooting the System Battery Troubleshooting a Damaged SystemTroubleshooting Redundant Power Supplies Troubleshooting System Cooling Troubleshooting a Nonredundant Power SupplyTroubleshooting Expansion Cards Troubleshooting System Memory Troubleshooting the Diskette Drive Troubleshooting a CD Drive Troubleshooting an IDE Tape Drive Troubleshooting a Tape DriveTroubleshooting a Scsi Tape Drive Troubleshooting an IDE Hard Drive Troubleshooting Hard DrivesTroubleshooting a Scsi Hard Drive System With Scsi Backplane Troubleshooting an IDE Hard Drive in a RAID ConfigurationHard-drive cables Device drivers Troubleshooting a Microprocessor Troubleshooting a RAID Controller CardTroubleshooting the System Board Resetting Corrupted Bios Configuration Back to Contents System Fans Installing System OptionsRemoving the Front System Fan Installing the Back System Fan Installing the Front System FanRemoving the Back System Fan Removing a Redundant Power Supply Redundant Power SuppliesInstalling a Redundant Power Supply Expansion Cards Installing an Expansion CardRemoving an Expansion Card Removing and Installing an Expansion CardSample Memory Module Configurations Memory Upgrade KitsMemory Module Installation Guidelines Performing a Memory UpgradeRemoving and Installing a Memory Module Installing Memory ModulesMicroprocessors Removing and Installing a MicroprocessorRemoving Memory Modules Removing the Microprocessor Fan and Heat Sink Assembly Replacing the System Battery System BatteryReplacing the System Battery DC Power Cables Installing DrivesConnecting Drives Drive Cable ConfigurationsScsi ID Numbers IDE Configuration InformationScsi Configuration Information Scsi Interface CablesRemoving a Diskette Drive Configuring the Boot DriveInstalling a Diskette Drive Diskette DriveRemoving the Front-Panel Drive Inserts Front-Panel Drive InsertsInstalling a 5.25-Inch Drive Installing the Front-Panel Drive InsertsInch Drives Page Hard Drives General Installation GuidelinesRemoving and Installing a Non-Hot-Plug Hard Drive Installing and Removing Non-Hot-Plug Hard DrivesInstalling a Non-Hot-Plug Hard Drive Page Installing and Removing Hot-Plug Scsi Hard Drives Removing a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive Installing a RAID Controller CardBack to Contents Getting Help Online ServicesTechnical Assistance Ftp.dell.com AutoTech ServiceAutomated Order-Status Service Technical Support ServiceBefore You Call Argentina Buenos Aires Diagnostics ChecklistContacting Dell Antigua and Barbuda900 Australia Sydney0011 Austria Vienna Website support.euro.dell.comDenmark Copenhagen Website support.euro.dell.com ColombiaCosta Rica Czech Republic Prague Website support.euro.dell.comGuatemala Germany Langen Website support.euro.dell.comGreece Website support.euro.dell.com GrenadaMacao Korea SeoulLatin America Luxembourg Website support.euro.dell.comPanama New ZealandNicaragua Norway Lysaker Website support.euro.dell.com09/091 Grenadines Singapore Singapore005 South Africa Johannesburg Website support.euro.dell.comUruguay Trinidad/TobagoTurks and Caicos Islands Bracknell Website support.euro.dell.com