Dell 1600SC manual Troubleshooting a Scsi Tape Drive

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7.Lay the system on its right side.

8.Ensure that the tape drive interface cable is properly connected between the drive and the system board.

To identify system board connectors, see Figure A-3.

9.Ensure that a power cable is properly connected to the drive.

10.Stand the system upright.

11.Install the cover (see "Installing the Cover").

12.Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

13.Run the IDE devices tests in the system diagnostics to determine whether the tape drive operates properly (see "Running the System Diagnostics").

If the tests fail, see "Getting Help."

Troubleshooting a SCSI Tape Drive

Problem

Faulty tape cartridge

Tape-drive indicator signifies a problem with the drive

Software or device driver error

Tape drive cables

Action

CAUTION: Before you perform this procedure, see "Safety First—For You and Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

NOTE: If the tape-drive indicator signifies a problem with the drive, see the tape drive's documentation for detailed information on troubleshooting.

1.Swap the tape cartridge with a known working cartridge.

If the problem is resolved, the cartridge is faulty.

2.Run the SCSI controllers test in the system diagnostics to determine whether the controller operates properly (see "Running the System Diagnostics").

If the tests fail, continue to step 3.

3.Ensure that any required device drivers are installed and are configured correctly.

For information on installing device drivers, see the Dell OpenManage Server Assistant CD and the documentation that accompanied the controller card.

4.Test the tape drive by performing a tape backup and verification test (see the tape backup software documentation).

If the tests fail, continue to step 5.

5.Reinstall the tape backup software as instructed in the tape backup software documentation.

6.Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

7.Remove the cover (see "Removing the Cover").

8.Lay the system on its right side.

9.Ensure that the tape drive interface cable is properly connected between the drive and the controller card (see the documentation that accompanied the controller card).

10.Ensure that a power cable is properly connected to the drive.

11.Ensure that the tape drive is configured with a unique SCSI ID number and that the drive is terminated or not terminated as appropriate.

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Contents Initial release 22 Sep Jumpers-A General Explanation Jumpers, Switches, and ConnectorsSystem Board Jumpers JumpersSystem Board Connectors Table A-1. System Board Jumper SettingsJumper Setting Description Disabling a Forgotten Password Table A-2. System Board ConnectorsConnector Description Back to Contents Connectors Ports and ConnectorsTable B-1. I/O Connector Icons Icon ConnectorParallel Connector Serial ConnectorSerial Connector Autoconfiguration Pin Signal DefinitionPS/2-Compatible Keyboard and Mouse Connectors Table B-3. Parallel Connector Pin Assignments18-25 USB Connector Video ConnectorIntegrated NIC Connector Pin Signal I/O DefinitionNetwork Cable Requirements Abbreviations and Acronyms CGA Dimm EMI GUI LAN MBR Ntfs Pqfp SBE UMB ZIF Introduction Other Documents You May NeedObtaining Technical Assistance Front-Panel Features Indicators, Codes, and MessagesComponent Description Back-Panel FeaturesPower Indicator Codes Power Button IndicatorsIndicator Function NIC Indicator Codes Hard-Drive Indicator CodesHard-Drive Status Indicator Codes Drive-Status Indicator Indicator CodeIndicator Indicator Code NIC Indicator CodesSystem Messages System MessagesDiskette Drive, Troubleshooting a CD Drive, Troubleshooting Guide System Beep Codes Code Cause Corrective Action System Beep CodesAlert Messages Diagnostics MessagesTroubleshooting Errors and Conflicts Finding Software SolutionsInput Errors Before You BeginApplication Conflicts IRQ Assignment DefaultsIRQ Assignment Conflicts IRQ Line AssignmentRunning Server Administrator Diagnostics Running the System DiagnosticsFeatures of the System Diagnostics When to Use the System DiagnosticsUsing the System Diagnostics Error Messages Using the Device Groups MenuSafety First-For You and Your System Troubleshooting Your SystemChecking Specific System Problems External ConnectionsSystem Orientation Start-Up RoutineStart-Up Routine Indications Look/listen for ActionRemoving the Bezel BezelInstalling the Cover Installing the BezelSystem Cover BaffleTroubleshooting the Video Subsystem Installing the BaffleChecking the Equipment Removing the BaffleTroubleshooting the Mouse Troubleshooting the KeyboardTroubleshooting a Serial I/O Device Troubleshooting the Basic I/O FunctionsTroubleshooting a USB Device Troubleshooting a Parallel PrinterInside the System Troubleshooting a NICResponding to a Systems Management Alert Message Troubleshooting a Wet SystemTroubleshooting the System Battery Troubleshooting a Damaged SystemTroubleshooting Redundant Power Supplies Troubleshooting System Cooling Troubleshooting a Nonredundant Power SupplyTroubleshooting Expansion Cards Troubleshooting System Memory Troubleshooting the Diskette Drive Troubleshooting a CD Drive Troubleshooting an IDE Tape Drive Troubleshooting a Tape DriveTroubleshooting a Scsi Tape Drive Troubleshooting an IDE Hard Drive Troubleshooting Hard DrivesTroubleshooting a Scsi Hard Drive System With Scsi Backplane Troubleshooting an IDE Hard Drive in a RAID ConfigurationHard-drive cables Device drivers Troubleshooting a Microprocessor Troubleshooting a RAID Controller CardTroubleshooting the System Board Resetting Corrupted Bios Configuration Back to Contents Installing System Options System FansRemoving the Front System Fan Installing the Front System Fan Installing the Back System FanRemoving the Back System Fan Redundant Power Supplies Removing a Redundant Power SupplyInstalling a Redundant Power Supply Expansion Cards Installing an Expansion CardRemoving an Expansion Card Removing and Installing an Expansion CardMemory Module Installation Guidelines Memory Upgrade KitsPerforming a Memory Upgrade Sample Memory Module ConfigurationsRemoving and Installing a Memory Module Installing Memory ModulesRemoving and Installing a Microprocessor MicroprocessorsRemoving Memory Modules Removing the Microprocessor Fan and Heat Sink Assembly Replacing the System Battery System BatteryReplacing the System Battery Connecting Drives Installing DrivesDrive Cable Configurations DC Power CablesScsi Configuration Information IDE Configuration InformationScsi Interface Cables Scsi ID NumbersInstalling a Diskette Drive Configuring the Boot DriveDiskette Drive Removing a Diskette DriveRemoving the Front-Panel Drive Inserts Front-Panel Drive InsertsInstalling the Front-Panel Drive Inserts Installing a 5.25-Inch DriveInch Drives Page Hard Drives General Installation GuidelinesRemoving and Installing a Non-Hot-Plug Hard Drive Installing and Removing Non-Hot-Plug Hard DrivesInstalling a Non-Hot-Plug Hard Drive Page Installing and Removing Hot-Plug Scsi Hard Drives Removing a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive Installing a RAID Controller CardBack to Contents Online Services Getting HelpTechnical Assistance Automated Order-Status Service AutoTech ServiceTechnical Support Service Ftp.dell.comBefore You Call Contacting Dell Diagnostics ChecklistAntigua and Barbuda Argentina Buenos Aires0011 Australia SydneyAustria Vienna Website support.euro.dell.com 900Costa Rica ColombiaCzech Republic Prague Website support.euro.dell.com Denmark Copenhagen Website support.euro.dell.comGreece Website support.euro.dell.com Germany Langen Website support.euro.dell.comGrenada GuatemalaLatin America Korea SeoulLuxembourg Website support.euro.dell.com MacaoNicaragua New ZealandNorway Lysaker Website support.euro.dell.com Panama005 Grenadines Singapore SingaporeSouth Africa Johannesburg Website support.euro.dell.com 09/091Turks and Caicos Islands 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