Dell 1600SC manual Running the System Diagnostics, Running Server Administrator Diagnostics

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Running the System Diagnostics

Dell™ PowerEdge™ 1600SC Systems Installation and Troubleshooting Guide

Running Server Administrator Diagnostics

Features of the System Diagnostics

When to Use the System Diagnostics

Starting the System Diagnostics

Using the System Diagnostics

Using the Device Groups Menu

Error Messages

If you experience a problem with your system, run the diagnostics before you call for technical assistance. The diagnostics tests check your system's hardware without additional equipment and without the risk of destroying data. If the tests indicate a problem you cannot solve by yourself, the test results provide important information for service and support personnel.

Running Server Administrator Diagnostics

If you are using Dell OpenManage™ Server Administrator to manage your system, you should first use the diagnostic capabilities of Server Administrator to analyze the problem. If you cannot identify the problem using Server Administrator, then use the system diagnostics.

To access the Server Administrator diagnostics, log into the Server Administrator home page, and then click the Diagnostics tab. For information on using the Server Administrator diagnostics, see the Server Administrator online help. For additional information, see the online Dell OpenManage Server Administrator User's Guide.

Features of the System Diagnostics

The system diagnostics provides a series of menus and options from which you choose particular device groups or devices. You can also control the sequence in which the tests are run. The diagnostic menus have these helpful features:

Options that let you run tests individually or collectively

An option that allows you to choose the number of times a test is repeated

The ability to display or print test results or to save them in a file

Options to temporarily suspend testing if an error is detected or to terminate testing when an adjustable error limit is reached

Help messages that briefly describe each test and its parameters

Status messages that inform you whether device group or device tests are completed successfully

Error messages that appear if any problems are detected

When to Use the System Diagnostics

Whenever a major component or device in the system does not operate properly, you may have a component failure. As long as the microprocessor and the input and output components of the system (the monitor, keyboard, and diskette drive) are working, you can use the system diagnostics. If you know what component(s) you need to test, select the appropriate diagnostic device group(s) or subtest(s). If you are unsure about the scope of the problem, read the remainder of the information in this section.

Starting the System Diagnostics

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Contents Initial release 22 Sep Jumpers, Switches, and Connectors Jumpers-A General ExplanationSystem Board Jumpers JumpersSystem Board Connectors Table A-1. System Board Jumper SettingsJumper Setting Description Disabling a Forgotten Password Table A-2. System Board ConnectorsConnector Description Back to Contents Ports and Connectors ConnectorsTable B-1. I/O Connector Icons Icon ConnectorSerial Connector Parallel ConnectorSerial Connector Autoconfiguration Pin Signal DefinitionPS/2-Compatible Keyboard and Mouse Connectors Table B-3. Parallel Connector Pin Assignments18-25 Video Connector USB ConnectorIntegrated NIC Connector Pin Signal I/O DefinitionNetwork Cable Requirements Abbreviations and Acronyms CGA Dimm EMI GUI LAN MBR Ntfs Pqfp SBE UMB ZIF Introduction Other Documents You May NeedObtaining Technical Assistance Indicators, Codes, and Messages Front-Panel FeaturesBack-Panel Features Component DescriptionPower Indicator Codes Power Button IndicatorsIndicator Function Hard-Drive Indicator Codes NIC Indicator CodesHard-Drive Status Indicator Codes Drive-Status Indicator Indicator CodeNIC Indicator Codes Indicator Indicator CodeSystem Messages System MessagesDiskette Drive, Troubleshooting a CD Drive, Troubleshooting Guide System Beep Codes System Beep Codes Code Cause Corrective ActionDiagnostics Messages Alert MessagesFinding Software Solutions Troubleshooting Errors and ConflictsInput Errors Before You BeginIRQ Assignment Defaults Application ConflictsIRQ Assignment Conflicts IRQ Line AssignmentRunning the System Diagnostics Running Server Administrator DiagnosticsFeatures of the System Diagnostics When to Use the System DiagnosticsUsing the System Diagnostics Using the Device Groups Menu Error MessagesTroubleshooting Your System Safety First-For You and Your SystemChecking Specific System Problems External ConnectionsStart-Up Routine System OrientationStart-Up Routine Indications Look/listen for ActionBezel Removing the BezelInstalling the Bezel Installing the CoverSystem Cover BaffleInstalling the Baffle Troubleshooting the Video SubsystemChecking the Equipment Removing the BaffleTroubleshooting the Keyboard Troubleshooting the MouseTroubleshooting the Basic I/O Functions Troubleshooting a Serial I/O DeviceTroubleshooting a Parallel Printer Troubleshooting a USB DeviceTroubleshooting a NIC Inside the SystemTroubleshooting a Wet System Responding to a Systems Management Alert MessageTroubleshooting a Damaged System Troubleshooting the System BatteryTroubleshooting Redundant Power Supplies Troubleshooting a Nonredundant Power Supply Troubleshooting System CoolingTroubleshooting Expansion Cards Troubleshooting System Memory Troubleshooting the Diskette Drive Troubleshooting a CD Drive Troubleshooting a Tape Drive Troubleshooting an IDE Tape DriveTroubleshooting a Scsi Tape Drive Troubleshooting Hard Drives Troubleshooting an IDE Hard DriveTroubleshooting an IDE Hard Drive in a RAID Configuration Troubleshooting a Scsi Hard Drive System With Scsi BackplaneHard-drive cables Device drivers Troubleshooting a RAID Controller Card Troubleshooting a MicroprocessorTroubleshooting the System Board Resetting Corrupted Bios Configuration Back to Contents Installing System Options System FansRemoving the Front System Fan Installing the Front System Fan Installing the Back System FanRemoving the Back System Fan Redundant Power Supplies Removing a Redundant Power SupplyInstalling a Redundant Power Supply Installing an Expansion Card Expansion CardsRemoving and Installing an Expansion Card Removing an Expansion CardMemory Upgrade Kits Memory Module Installation GuidelinesPerforming a Memory Upgrade Sample Memory Module ConfigurationsInstalling Memory Modules Removing and Installing a Memory ModuleRemoving and Installing a Microprocessor MicroprocessorsRemoving Memory Modules Removing the Microprocessor Fan and Heat Sink Assembly System Battery Replacing the System BatteryReplacing the System Battery Installing Drives Connecting DrivesDrive Cable Configurations DC Power CablesIDE Configuration Information Scsi Configuration InformationScsi Interface Cables Scsi ID NumbersConfiguring the Boot Drive Installing a Diskette DriveDiskette Drive Removing a Diskette DriveFront-Panel Drive Inserts Removing the Front-Panel Drive InsertsInstalling the Front-Panel Drive Inserts Installing a 5.25-Inch DriveInch Drives Page General Installation Guidelines Hard DrivesInstalling and Removing Non-Hot-Plug Hard Drives Removing and Installing a Non-Hot-Plug Hard DriveInstalling a Non-Hot-Plug Hard Drive Page Installing and Removing Hot-Plug Scsi Hard Drives Removing a Hot-Plug Hard Drive Installing a RAID Controller Card Installing a Hot-Plug Hard DriveBack to Contents Online Services Getting HelpTechnical Assistance AutoTech Service Automated Order-Status ServiceTechnical Support Service Ftp.dell.comBefore You Call Diagnostics Checklist Contacting DellAntigua and Barbuda Argentina Buenos AiresAustralia Sydney 0011Austria Vienna Website support.euro.dell.com 900Colombia Costa RicaCzech Republic Prague Website support.euro.dell.com Denmark Copenhagen Website support.euro.dell.comGermany Langen Website support.euro.dell.com Greece Website support.euro.dell.comGrenada GuatemalaKorea Seoul Latin AmericaLuxembourg Website support.euro.dell.com MacaoNew Zealand NicaraguaNorway Lysaker Website support.euro.dell.com PanamaGrenadines Singapore Singapore 005South Africa Johannesburg Website support.euro.dell.com 09/091Trinidad/Tobago Turks and Caicos IslandsBracknell Website support.euro.dell.com Uruguay