Canon FAX-TT250 manual Troubleshooting

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Troubleshooting

Paper feeding problems

❏Paper does not load.

The multi-purpose tray may contain too many sheets.

• Up to 50 sheets and up to 6 mm thickness of plain paper may be loaded.

Paper may not be loaded correctly.

• Make sure the paper stack is loaded properly in the multi-purpose tray (see p. 12).

❏Paper is loaded skewed. (Printing is skewed.)

Paper may not be loaded correctly.

•Make sure the paper stack is loaded properly in the multi-purpose tray (see p. 12).

•Make sure the paper exit path is clear.

❏Multiple sheets load into the fax at the same time.

Paper may not be loaded correctly.

• Make sure the paper stack is loaded properly in the multi-purpose tray (see p. 12).

Sheets of paper may be sticking together.

• Be sure to fan the paper stack before loading it in the multi-purpose tray. This keeps the sheets of paper from sticking together.

The multi-purpose tray may contain too many sheets.

•Up to 50 sheets and up to 6 mm thickness of plain paper may be loaded.

•Do not force the paper stack into the multi-purpose tray.

Different types of paper may be loaded in the multi-purpose tray.

•Load only one type of paper.

•Make sure you load paper that meets the paper requirements for the fax (see p. 25).

❏Repeated paper jams occur.

The paper you are using may be causing the jams.

•Be sure to fan the paper stack before loading it in the multi-purpose tray. This keeps the sheets of paper from sticking together.

•Check that the paper you are using and your printing environment are within the specifications of the fax (see pp. 25, 26, 58).

Faxing problems

Sending problems

❏You cannot send a document.

The ink film may not be installed properly.

• Make sure the ink film is installed properly. Do not remove a used ink film except to replace it with a new one.

The fax may have overheated.

• Unplug the fax and let it cool for several minutes. Then plug it back in and try sending again.

The fax may not be set for the type of telephone line in use (pulse/tone).

• Make sure the fax is set for the correct telephone line type (see p. 14).

The document may not have been loaded correctly into the document feeder.

•Remove the document, stack it if necessary, and load it into the document feeder correctly (see p. 13).

•Make sure the operation panel is closed.

The one-touch speed dialling button or coded speed dialling code you entered may not be registered for the feature you want to use.

• Check the one-touch speed dialling button or coded speed dialling code and make sure it is registered correctly (see pp. 22, 23).

You dialled or have been provided with an incorrect number.

• Dial the number again, or check that you have the correct number.

The receiving party’s fax machine may be out of paper.

• Call the receiving party and ask them to make sure paper is loaded in their fax machine.

There may be other documents being sent from memory.

• Allow time for those documents to finish sending.

An error may have occurred during sending.

• Print an activity report and check for an error (see p. 44).

The telephone line may not be working properly.

•Make sure there is a dial tone when you press [Hook] or when you lift the handset. If there is no dial tone, contact your local telephone company.

The receiving fax machine may not be a G3 fax machine.

• Make sure the receiving fax machine is compatible with this fax machine (which is a G3 fax machine).

❏Documents sent from the fax are spotted or dirty.

The receiving fax machine may not be working properly.

•Check the fax by making a copy (see p. 27). If the copy is clear, the problem may be in the receiving fax machine. If the copy is spotted or dirty, clean the scanner components (see p. 47).

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Contents FAX-TT250 Table of Contents Specifications Receiving DocumentsCopyright Using this guide Customer supportRemoving the shipping materials Setting UPUnpacking Making connections Connecting the telephone line, handset, and external deviceBe sure to select the correct receive mode see Chapter CradleSetting the date and time Connecting the AC power cordSetting the language and country Press Start/Copy after the display shows Display LanguageInstalling the ink film Close the operation panel gently until it clicks into place Loading paper Assembling the multi-purpose trayLoading paper Open the multi-purpose tray b by pulling it forwardAdjust the document guides Testing the machineOpen the cover where the document enters Loading documentsSetting the TEL Line Type Dialling through a switchboard PBXUse or to select PBX, then press Start/Copy Preparing to USE Your FAX Main components of your faxPreparing to USE Your FAX Correcting mistakes Guidelines for entering numbers, letters, and symbolsEntering symbols Entering letters and numbersIdentifying your documents Registering sender informationPersonalising your fax Press Function, then press Start/Copy three timesTIME, then press Start/Copy twice Use Setting the summer timeRegistering your fax/telephone number and name Use To select WEEK, then press Start/CopyUse or to select TIME, then press Start/Copy Registering one-touch speed dialling numbers and names Press Function UseRegistering coded speed dialling numbers and names Use or to select Coded Speed DIAL, then press Start/CopyPreparing documents Problem documentsDocuments and Paper Types of documents you can scanPaper requirements Printable areaPaper guidelines Press Start/Copy Making CopiesCopying documents Setting the scanning contrast Adjusting the quality of your documentsSetting the scanning resolution Sending DocumentsMemory sending Sending documentsDirect sending Manual sendingSpecial dialling Cancelling sendingAutomatic dialling Long-distance diallingAutomatic redialling Redialling when the line is busyManual redialling Delayed sending Cancelling delayed sending Press to delete the documentSequential broadcasting Sending a document to more than one locationDocuments stored in memory Deleting a document from memoryDetails Receiving DocumentsDifferent ways to receive a document Someone to pick up the handset, then press Start/Copy twice Setting the receive modeIt receives a call, then press Start/Copy twice If you hear a slow beep tone Receiving documents manually Manual ModeCheck that Manual is displayed on the LCD see p Changing calling volume Other featuresCancelling receiving Polling to receive documentsSettings and Activity Reports Selecting a menuSettings and Activity Reports RX Settings System Settings User’s data list How to print a reportActivity reports Activity reportRemoving a jammed document from the machine Solutions to Common ProblemsClearing jams Removing jammed printing paper from the machine Cleaning the interior of the fax Periodic cleaningCleaning the exterior of the fax Replacing the ink film Remove the used ink film cartridge and holdersFollow steps 2 to 6 on the Installing the ink film on p Detach the holders from the used ink filmTroubleshooting Receiving problems Cannot receive a document automatically Cannot send using Error Correction Mode ECMErrors occur frequently while sending Print quality is poor Cannot receive using Error Correction Mode ECMErrors occur frequently while receiving Fax does not printYou cannot dial Memory Full appears on the LCD when making multiple copiesFax does not make a copy There is interference on the lineFax will not print reports Fax has no powerPrintout contains blurred or smudged ink Nothing appears on the LCDLCD messages Message Cause ActionClear Paper JAM Case of a power failure During a power failureSpecifications Canon INC
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