The document may not have been loaded correctly into the document feeder.
• Remove the document, stack it if necessary, and load it into the document feeder correctly (see p. 13).
❏Cannot send using Error Correction Mode (ECM).
The receiving party’s fax machine may not support ECM.
• If the receiving party’s fax machine does not support ECM, then the document is sent in normal mode without error checking.
ECM may be disabled.
• Make sure ECM is on (see <ECM TX>, p. 41).
❏Errors occur frequently while sending.
The telephone lines may be in poor condition, or you may have a bad connection.
• Lower the transmission speed (see <TX START SPEED>, p. 43).
Receiving problems
❏Cannot receive a document automatically.
The fax may not be set to receive automatically.
•For the fax to receive documents automatically, the receive mode must be set to <FAX ONLY MODE>, <FAX/TEL AUTO SW> (Fax/Tel mode) or <ANS.MACHINE MODE> (see Chapter 6) must be set. If you have set <ANS.MACHINE MODE>, check that an answering machine is connected to the fax and that it is turned on with an outgoing message properly recorded (see p. 38).
The fax may have a document stored in memory.
•When <REC’D IN MEMORY> appears on the LCD, press [Stop] to print documents stored in memory.
•Cancel delayed sending (see p. 33) or delete any documents stored in memory (see p. 35).
An error may have occurred during reception.
•Check the LCD for an error message (see p. 55).
•Print an activity report and check for an error (see p. 44).
The
• Make sure paper is loaded in the
The telephone line may not be connected properly.
• Make sure all line connections are secure (see p. 7).
❏The fax does not switch automatically between telephone and fax reception.
The fax may not be set to switch automatically between telephone and fax reception.
•For the fax to switch automatically, the receive mode must be set to <FAX/TEL AUTO SW> (Fax/Tel mode) or <ANS.MACHINE MODE> (see Chapter 6) must be set. If you have set <ANS.MACHINE MODE>, check that an answering machine is connected to the fax and that it is turned on with an outgoing message properly recorded (see p. 38).
The fax may have a document stored in memory.
•When <REC’D IN MEMORY> appears on the LCD, press [Stop] to print documents stored in memory.
•Cancel delayed sending (see p. 33) or delete any documents stored in memory (see p. 35).
An error may have occurred during reception.
•Check the LCD for an error message (see p. 55).
•Print an activity report and check for an error (see p. 44).
The
• Make sure paper is loaded in the
The sending fax machine may not send the CNG signal that tells the fax that the incoming signal is a fax.
•Some fax machines cannot send the CNG signal that tells your fax the incoming call is from a fax machine. In such cases, you will have to receive the document manually (see p. 38).
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SOLUTIONS TO COMMON PROBLEMS
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