Samsung SCX-6545N manual Troubleshooting, Tips for Avoiding Paper Jams, Clearing Document Jams

Page 101

troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:
•	Tips for avoiding paper jams	•	Understanding display messages
•	Clearing document jams	•	Solving other problems

•Clearing paper jams

TIPS FOR AVOIDING PAPER JAMS

By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, follow the steps outlined on page 100.

•Ensure that the adjustable guides are positioned correctly. (see "Loading paper" on page 38)

•Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside of the tray.

•Do not remove paper from the tray while your machine is printing.

•Flex, fan, and straighten paper before loading.

•Do not use creased, damp, or highly curled paper.

•Do not mix paper types in a tray.

•Use only recommended print media. (See "Setting the paper size and type" on page 40.)

•Ensure that the recommended side of the print media is facing down in the tray, or facing down in the multi-purpose tray.

•If paper jams occur frequently when you print on A5/B5-sized paper: Load the paper into the tray with the long edge facing the front of the tray. If load the paper this way, printing both sides of the paper (Duplex) is not supported.

In the printer properties window, set the page orientation to be rotated

90degrees. See Software section.

CLEARING DOCUMENT JAMS

When an original jams while passing through the DADF, the warming message appears on the display screen.

To avoid tearing the document, remove the jammed document gently and slowly.

To prevent document jams, use the scanner glass for thick, thin, or mixed paper-type originals.

1.Remove any remaining pages from the DADF.

2.Open the DADF cover.

3.Gently remove the jammed paper from the DADF.

If you see no paper in this area, refer to Roller misfeed. (See "Roller misfeed" on page 101.)

4.Close the DADF cover. Then reload the pages you removed, if any, in the DADF.

Troubleshooting_ 100

Image 101

Contents Multi Functional Printer Special Features Features of your new laser MFPFeatures Features by ModelsAbout this USER’S Guide Convention Description ExampleFinding More Information Important Safety Symbols and Precautions Safety informationLaser Safety Statement Mercury Safety Ozone SafetyPower Saver Perchlorate WarningRadio Frequency Emissions Correct Disposal of Batteries in this ProductFAX Branding FCC Information to the UserReplacing the Fitted Plug for UK only Ringer Equivalence NumberYou should also know that You must earth this machineOpenssl License Declaration of Conformity European CountriesApprovals and Certifications EC CertificationOriginal Ssleay License Contents Using special copy features Copying originals Changing the settings for each copyChanging the scan feature settings Duplex 41 41 Advanced tabUsing the polling option Color Mode Setting up a fax phonebookUsing Mailbox Receiving a faxStoring documents to Document box Setting up the end Fax tone Sending a fax from a ComputerAbout Document Box Understanding the Document box screen Notification feature Delayed start featureApproval feature Machine SetupSamsung Scan Manager Problem Understanding display messages Solving other problems121 Accessories 122 How to purchase 123 Precautions to take when installing accessories128 Printer Overview IntroductionFront view Rear viewControl Panel Overview Power Saver button Machine Setup buttonIntroducing the Touch Screen and Useful Buttons Touch screenInterrupt button Understanding the Status LEDOff Green BlinkingMain screen Menu OverviewMachine Status Add Delete Edit Detail Search Enter System Box tabDetail Delete Delete All Admin SettingUsage Page Report Contents Printer Driver FeaturesFeature PCL Postscript Supplied SoftwareSetting UP the Network Setting UP the HardwareGetting started Supported operating systemsSystem Requirements Configuring network protocol via the machineWindows Requirement RecommendedLinux Installing the SoftwareMacintosh Getting Started Machines Basic Settings Changing the default settings Setting the default tray and paperIP setting using SetIP Program Windows Installing the programIP setting using SetIP Program Linux IP setting using SetIP Program MacintoshUnderstanding the Keyboard Printing out the machine’s MAC addressSaves and closes input result Cancel Cancels and closes input resultLoading Originals Loading originals and print mediaOn the scanner glass DadfSelecting Print Media Type Size Dimensions Weighta Capacityb Specification on print mediaMode Size Source Media sizes supported in each modeGuidelines for special print media Media Type GuidelinesChanging the Size of the Paper in the Paper Tray Full Empty Loading PaperMulti-purpose tray Tips on using the multi-purpose traySetting the Paper Size and Type Understanding the Copy Screen CopyingBasic tab Advanced tabCopying Originals Changing the Settings for Each CopyImage tab Changing the size of originalsCopying on both sides of originals Duplex Reducing or enlarging copiesDeciding the form of copy output Collated / Staple Using Special Copy FeaturesSelecting the type of originals Changing the darknessID card copying Press the Setup tab Copy Setup Manual ID Copy SetupCopying ID with the manual ID copy option Press Add SegmentPoster copying Up or 4-up copying N-upClone copying Press the Advanced tab ID Copy Manual ID CopyBooklet copying Book copyingCover copying Transparency copyingErasing background images Erasing edgesShifting margins Watermark copyingPress the Advanced tab Auto Crop Overlay copyingAuto crop copying Scanning Basics ScanningUnderstanding the Scan Screen ScanningScan to Server Scan to EmailScan to PC Press Scan to Email Scanning Originals and Sending Through Email Scan to EmailOutput tab Click Go to access the SyncThru Web Service Setting up an email accountClick Settings Network Settings Outgoing Mail ServerSMTP Scanning and sending multiple documents in a single emailEntering email addresses by the address book Storing email addressesIndividual GroupEntering email addresses by the keyboard Using Samsung Scan ManagerSet Scan Button tab Scan DestinationChange Port tab Scanning Originals and Sending VIA SMB/ FTP Scan to ServerPreparation for scanning to SMB/FTP Scanning and sending to SMB/FTP serverResolution Changing the Scan Feature SettingsFeature Resolution DPI File Format DuplexOriginal Type Color ModeDarkness Erase BackgroundFile Format Scan PresetBasic printing Canceling a Print JOBPrinting a Document Basic printingPreparing to FAX Faxing optionalUnderstanding the FAX Screen Faxing OptionalPress the Setup tab Fax Setup Machine ID & Fax No Setting the fax headerSending a FAX Sending a faxSending a fax manually On Hook Dial Delaying a fax transmissionAutomatic resending Redialing the last numberReceiving a FAX Receiving faxes manually using an extension telephone Adjusting the Document SettingsReceiving in secure receiving mode Receiving faxes in memoryStoring Group fax numbers Group No Setting UP a FAX PhonebookStoring individual fax numbers Speed Dial No Setting up a fax phonebook using SyncThru Web Service Using the Polling OptionStoring the originals for polling Printing Deleting the polling documentPolling from a remote Mailbox Using MailboxCreating Mailbox Storing originals in MailboxFaxing to a remote Mailbox Printing a Report After Sending a FAXSending a FAX in Toll Save Time Forwarding a Received FAX to Other Destination Adding Documents to a Reserved Delay FAX JOBSending a FAX from a Computer Setting UP the END FAX ToneUsing USB memory device Using USB memory deviceAbout USB Memory Understanding the USB ScreenScan to USB Scanning to AN USB Memory DeviceScanning Press Scan to USBMachine senses and determines the size of the original File Policy Press USB Scan to USB the Output tab Scan PresetPress USB Scan to USB the Output tab Quality Press USB Scan to USB the Output tab File FormatPress USB Print Printing from a USB Memory DeviceTo print a document from a USB memory device Using document box Using document boxAbout Document BOX Understanding the Document BOX ScreenStoring Documents to Document BOX Using document box About Standard Workflow Using standard workflowUnderstanding the Standard Workflow Screen Workflow ScreenWorkform Creating Screen Various Operations with WorkformInput Tab Transmit TabNotification feature Delayed start featureApproval feature Scan to multi-destinationMachine Setup Machine status and advanced setupAdmin Setting screen Browsing the MACHINE’S StatusOption Description General SettingsWithin Job Offsetting to On, the output paper is AdjustmentContention Setting the Setup tab Optional ServiceFAX Setup Copy SetupNetwork Setup Security Access ControlMethod Authentication Authentication NetworkAuthentication system can be Authentication mode, the usersExternal Authentication Server from Security Network User Authentication MethodSelect Security External Authentication Server SMB Server Select the IP Address or Host NameChange Admin. Password Optional ServiceLog Information HidingStandard Workflow Management Document BOX ManagementPrinting a Report Maintenance Maintaining the Toner Cartridge Use of non-Samsung and refilled toner cartridge Handling instructionsEstimated cartridge life Replacing the toner cartridgeReplacing the imaging unit Maintaining the Imaging UnitExpected cartridge life Maintenance To access SyncThru Web Service Maintenance PartsManaging Your Machine from the Website Items Yield AverageTroubleshooting TroubleshootingTips for Avoiding Paper Jams Clearing Document JamsRoller misfeed Misfeed of exiting paperMessage Location of JAM GO to Clearing Paper JamsTray Optional tray Optional high capacity feeder Troubleshooting Paper exit area Fuser area or around the toner cartridgePaper jam in front of finisher Duplex unit areaStacker finisher Paper jam at exit of finisher Message Meaning Suggested SolutionsUnderstanding Display Messages Fuser error zzz Finisher error zzzInstalled correctly Install it Imaging unit isAnother problem Switch is locked orNot installed. Install Admin Setting toTouch screen problem Solving Other ProblemsPaper feeding problems Condition Suggested SolutionsCondition Possible Cause Suggested Solutions Printing problemsMaterials from Selects printWrong paper SourcePrinting quality problems Characters MisformedSkew Curl or waveScanning problems Copying problemsCommon PostScript problems Samsung Scan Manager ProblemFax problems Problem Possible Solution Cause Common Windows problemsCommon Linux problems Not scan Common Macintosh problemsAccessories Ordering supplies and accessoriesOrdering supplies and accessories SuppliesFDI Foreign HOW to PurchaseDevice Interface KitPrecautions to Take When Installing Accessories Installing accessoriesInstalling a Memory Dimm Installing a memory moduleReplacing the Stapler Select Device SettingsActivating the added memory in the PS printer properties Select the Samsung SCX-6545 Series PS printerEnabling FAX Feature After Installing the FAX Option KIT General Specifications SpecificationsPrinter Specifications SpecificationsFacsimile Specifications Optional Copier SpecificationsScanner Specifications Glossary Ethernet ITU-T No chartEtherTalk Fuser UnitMAC address ResolutionModem NetWareToner Cartridge Subnet MaskUNC Path WatermarkIndex Machine Info Machine Setup Linux problems 119 loading originalsOptional service 91, 92 optional tray 18, 121 original size Power Save Power SaverReplacing stapler 124 Report 93 Resolution ProblemsScan preset 59 Scan to Email Scanner lid 18 Scanner lock switch ScanningCOUNTRY/REG Customer Care WEB Site ION Center Contact samsung worldwideContact Samsung worldwide Russia Page REV Software section Contents Using Windows PostScript Driver Using Smart Panel Page Installing Software for Local Printing Installing Printer Software\Setup.exe Custom InstallationBrowse Select Custom installation. Click NextTypical Installation Installing Software for Network PrintingCustom Installation Browse Select Repair and click Next Reinstalling Printer SoftwareRemoving Printer Software Printing a Document Basic PrintingSelect Printers and Faxes Select your printer driver icon Printer SettingsPrinting to a file PRN Paper Tab Basic TabScaling Options Graphics TabFont/Text AdvancedSamsung Tab Using a Favorite SettingAdvanced Tab Using Help Printing Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting Booklets Printing PostersChange percentage of your document Printing on Both Sides of PaperFitting Your Document to a Selected Paper Size NoneUsing an Existing Watermark Using WatermarksCreating a Watermark Editing a WatermarkWhat is an Overlay? Using OverlaysUsing a Page Overlay Creating a New Page OverlayPrint on Both Sides Layout tabSelect Printers and Faxes Printing PreferencesYou can select Paper Size, Graphic, and Document Options Paper/Quality tabPages Per Sheet Using the right-click menu Using the shortcut iconOverview Direct Printing Utility PrintingSetting Up a Client Computer Setting Up a Host ComputerCheck the Share this printer box Double-clickPrinters and FaxesUsing SmarThru Office Scanning Using SmarThru OfficeStarting SmarThru Office Quick Start GuideFax Uninstalling SmarThru OfficeScan To Windows Vista Scanning Process with TWAIN- enabled SoftwareDriver Setting Only for Windows Troubleshooting GuideUnderstanding Smart Panel Toner LevelChanging the Smart Panel Program Settings Opening the Troubleshooting GuideGetting Started Installing the Unified Linux DriverInstalling the Unified Linux Driver Click Uninstall Uninstalling the Unified Linux DriverOpening the Unified Driver Configurator Using the Unified Driver ConfiguratorPrinters Configuration Printers TabPorts Configuration Scanners ConfigurationClasses Tab Sharing Ports Between Printers and ScannersPrinting from Applications Configuring Printer Properties Printing a DocumentClick Properties Scanning a DocumentPrinting Files Adding Job Type Settings Using the Image ManagerTools Function Installing the printer software Installing SoftwareUninstalling the printer software Select Uninstall and click UninstallFor a Network-connected Setting Up the PrinterClick Add on the Printer List Select Socket/HP Jet Direct in Printer TypeSelect your printer name For a USB-connectedLayout Changing Printer SettingsPrinting a Document Graphics Job SettingJob Accounting PaperPrinter Settings Printer FeaturesAdvanced Options Optional FinisherPrinting on both sides of paper Printing Multiple Pages on One Sheet of PaperScanning Setting scan information in Scan ManagerScanning with USB Scanning with networkIndex System requirements Macintosh

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