Samsung SCX-6545N manual Copying problems, Scanning problems

Page 117

CONDITION

SUGGESTED SOLUTIONS

 

 

Character Voids

Character voids are white areas within parts of

A

characters that should be solid black:

• If you are using transparencies, try another

type of transparency. Because of the

composition of transparencies, some

character voids are normal.

• You may be printing on the wrong surface

of the paper. Remove the paper and turn it

around.

 

• The paper may not meet paper

 

specifications. (See "Specification on print

 

media" on page 35.)

Horizontal stripes

If horizontally aligned black streaks or smears

 

appear:

• The imaging unit may be installed improperly. Remove the cartridge and reinsert it.

• The imaging unit may be defective. Remove the toner cartridge and install a new one. (See "Replacing the toner cartridge" on page 96.)

• If the problem persists, the machine may require repair. Contact a service representative.

Curl

If the printed paper is curled or paper does not

 

feed into the machine:

•Turn the stack of paper over in the tray.

 

Also try rotating the paper 180° in the tray.

 

• Change the printer option and try again. Go

 

to printer properties, click Paper tab, and

 

set type to Thin Paper. Refer to the

 

Software section for details.

 

 

 

An unknown

Your printer is probably being used at an

image repetitively altitude of 1,000 m (3,281 ft) or above.

appears on a next

The high altitude may affect the print quality

few sheets or

such as loose toner or light imaging. You can

loose toner, light

set this option through Paper or Printer tab in

print, or

printer driver’s properties. (See "Altitude

adjustment" on page 29.)

contamination

 

 

occurs.

 

 

 

 

Copying problems

 

 

 

CONDITION

SUGGESTED SOLUTIONS

 

 

 

Copies are too light

Use Light and Dark arrows to darken or

or too dark.

lighten the backgrounds of copies.

 

 

Smears, lines,

• If the defects are on the original, press

marks, or spots

Light and Dark arrows to lighten the

appears on copies.

background of your copies.

•If there are no defects on the original, clean the scan unit. (See "Cleaning the scan unit" on page 95.)

CONDITION

SUGGESTED SOLUTIONS

 

 

Copy image is

• Ensure that the original is face down on the

skewed.

scanner glass or face up in the DADF.

 

• Check that the copy paper is loaded

 

correctly.

Blank copies print

Ensure that the original is face down on the

out.

scanner glass or face up in the DADF.

Image rubs off the

• Replace the paper in the tray with paper

copy easily.

from a new package.

 

• In high humidity areas, do not leave paper

 

in the machine for extended periods of

 

time.

 

 

Frequent copy paper

• Fan the stack of paper, then turn it over in

jams occur.

the tray. Replace the paper in the tray with

 

a fresh supply. Check/adjust the paper

 

guides, if necessary.

 

• Ensure that the paper is the proper paper

 

weight. 80 g/m2 bond paper is

 

recommended.

 

• Check for copy paper or pieces of copy

 

paper remaining in the machine after a

 

paper jam has been cleared.

Toner cartridge

• Your originals may contain pictures, solids,

produces fewer

or heavy lines. For example, your originals

copies than expected

may be forms, newsletters, books, or other

before running out of

documents that use more toner.

toner.

• The machine may be turned on and off

 

frequently.

 

• The scanner lid may be left open while

 

copies are being made.

 

 

Scanning problems

CONDITION

SUGGESTED SOLUTIONS

 

 

The scanner does

• Make sure that you place the original to be

not work.

scanned face down on the scanner glass, or

 

face up in the DADF.

 

• There may not be enough available memory

 

to hold the document you want to scan. Try

 

the Prescan function to see if that works. Try

 

lowering the scan resolution rate.

 

• Check that the printer cable is connected

 

properly.

 

• Make sure that the printer cable is not

 

defective. Switch the cable with a known

 

good cable. If necessary, replace the cable.

 

• Check that the scanner is configured

 

correctly. Check scan setting in the

 

SmarThru Configuration or the application

 

you want to use to make certain that the

 

scanner job is being sent to the correct port.

 

• In case of use of account feature, make sure

 

that you have extra scan count remained.

 

For example, if you try to scan 10-page

 

document while you have 5 scan count left,

 

the scan job would be canceled.

 

 

Troubleshooting_ 116

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Contents Multi Functional Printer Special Features Features of your new laser MFPFeatures Features by ModelsAbout this USER’S Guide Convention Description ExampleFinding More Information Important Safety Symbols and Precautions Safety informationLaser Safety Statement Mercury Safety Ozone SafetyPower Saver Perchlorate WarningRadio Frequency Emissions Correct Disposal of Batteries in this ProductFAX Branding FCC Information to the UserReplacing the Fitted Plug for UK only Ringer Equivalence NumberYou should also know that You must earth this machineOpenssl License Declaration of Conformity European CountriesApprovals and Certifications EC CertificationOriginal Ssleay License Contents Using special copy features Copying originals Changing the settings for each copyChanging the scan feature settings Duplex 41 41 Advanced tabUsing the polling option Color Mode Setting up a fax phonebookUsing Mailbox Receiving a faxSetting up the end Fax tone Sending a fax from a Computer About Document Box Understanding the Document box screenStoring documents to Document box Notification feature Delayed start featureApproval feature Machine SetupSamsung Scan Manager Problem Understanding display messages Solving other problems121 Accessories 122 How to purchase 123 Precautions to take when installing accessories128 Printer Overview IntroductionFront view Rear viewControl Panel Overview Power Saver button Machine Setup buttonIntroducing the Touch Screen and Useful Buttons Touch screenInterrupt button Understanding the Status LEDOff Green BlinkingMain screen Menu OverviewMachine Status Add Delete Edit Detail Search Enter System Box tabAdmin Setting Usage Page ReportDetail Delete Delete All Contents Printer Driver FeaturesFeature PCL Postscript Supplied SoftwareSetting UP the Network Setting UP the HardwareGetting started Supported operating systemsSystem Requirements Configuring network protocol via the machineWindows Requirement RecommendedInstalling the Software MacintoshLinux Getting Started Machines Basic Settings Changing the default settings Setting the default tray and paperIP setting using SetIP Program Windows Installing the programIP setting using SetIP Program Linux IP setting using SetIP Program MacintoshUnderstanding the Keyboard Printing out the machine’s MAC addressSaves and closes input result Cancel Cancels and closes input resultLoading Originals Loading originals and print mediaOn the scanner glass DadfSelecting Print Media Type Size Dimensions Weighta Capacityb Specification on print mediaMode Size Source Media sizes supported in each modeGuidelines for special print media Media Type GuidelinesChanging the Size of the Paper in the Paper Tray Full Empty Loading PaperMulti-purpose tray Tips on using the multi-purpose traySetting the Paper Size and Type Understanding the Copy Screen CopyingBasic tab Advanced tabCopying Originals Changing the Settings for Each CopyImage tab Changing the size of originalsCopying on both sides of originals Duplex Reducing or enlarging copiesDeciding the form of copy output Collated / Staple Using Special Copy FeaturesSelecting the type of originals Changing the darknessID card copying Press the Setup tab Copy Setup Manual ID Copy SetupCopying ID with the manual ID copy option Press Add SegmentPoster copying Up or 4-up copying N-upClone copying Press the Advanced tab ID Copy Manual ID CopyBooklet copying Book copyingCover copying Transparency copyingErasing background images Erasing edgesShifting margins Watermark copyingOverlay copying Auto crop copyingPress the Advanced tab Auto Crop Scanning Basics ScanningUnderstanding the Scan Screen ScanningScan to Email Scan to PCScan to Server Scanning Originals and Sending Through Email Scan to Email Output tabPress Scan to Email Click Go to access the SyncThru Web Service Setting up an email accountClick Settings Network Settings Outgoing Mail ServerSMTP Scanning and sending multiple documents in a single emailEntering email addresses by the address book Storing email addressesIndividual GroupEntering email addresses by the keyboard Using Samsung Scan ManagerSet Scan Button tab Scan DestinationChange Port tab Scanning Originals and Sending VIA SMB/ FTP Scan to ServerPreparation for scanning to SMB/FTP Scanning and sending to SMB/FTP serverResolution Changing the Scan Feature SettingsFeature Resolution DPI File Format DuplexOriginal Type Color ModeDarkness Erase BackgroundFile Format Scan PresetBasic printing Canceling a Print JOBPrinting a Document Basic printingPreparing to FAX Faxing optionalUnderstanding the FAX Screen Faxing OptionalPress the Setup tab Fax Setup Machine ID & Fax No Setting the fax headerSending a FAX Sending a faxSending a fax manually On Hook Dial Delaying a fax transmissionAutomatic resending Redialing the last numberReceiving a FAX Receiving faxes manually using an extension telephone Adjusting the Document SettingsReceiving in secure receiving mode Receiving faxes in memorySetting UP a FAX Phonebook Storing individual fax numbers Speed Dial NoStoring Group fax numbers Group No Setting up a fax phonebook using SyncThru Web Service Using the Polling OptionStoring the originals for polling Printing Deleting the polling documentPolling from a remote Mailbox Using MailboxCreating Mailbox Storing originals in MailboxPrinting a Report After Sending a FAX Sending a FAX in Toll Save TimeFaxing to a remote Mailbox Forwarding a Received FAX to Other Destination Adding Documents to a Reserved Delay FAX JOBSending a FAX from a Computer Setting UP the END FAX ToneUsing USB memory device Using USB memory deviceAbout USB Memory Understanding the USB ScreenScan to USB Scanning to AN USB Memory DeviceScanning Press Scan to USBMachine senses and determines the size of the original File Policy Press USB Scan to USB the Output tab Scan PresetPress USB Scan to USB the Output tab Quality Press USB Scan to USB the Output tab File FormatPrinting from a USB Memory Device To print a document from a USB memory devicePress USB Print Using document box Using document boxAbout Document BOX Understanding the Document BOX ScreenStoring Documents to Document BOX Using document box About Standard Workflow Using standard workflowUnderstanding the Standard Workflow Screen Workflow ScreenWorkform Creating Screen Various Operations with WorkformInput Tab Transmit TabNotification feature Delayed start featureApproval feature Scan to multi-destinationMachine Setup Machine status and advanced setupAdmin Setting screen Browsing the MACHINE’S StatusOption Description General SettingsWithin Job Offsetting to On, the output paper is AdjustmentContention Setting the Setup tab Optional ServiceFAX Setup Copy SetupNetwork Setup Security Access ControlMethod Authentication Authentication NetworkAuthentication system can be Authentication mode, the usersExternal Authentication Server from Security Network User Authentication MethodSelect Security External Authentication Server SMB Server Select the IP Address or Host NameChange Admin. Password Optional ServiceLog Information HidingStandard Workflow Management Document BOX ManagementPrinting a Report Maintenance Maintaining the Toner Cartridge Use of non-Samsung and refilled toner cartridge Handling instructionsEstimated cartridge life Replacing the toner cartridgeMaintaining the Imaging Unit Expected cartridge lifeReplacing the imaging unit Maintenance To access SyncThru Web Service Maintenance PartsManaging Your Machine from the Website Items Yield AverageTroubleshooting TroubleshootingTips for Avoiding Paper Jams Clearing Document JamsRoller misfeed Misfeed of exiting paperClearing Paper Jams TrayMessage Location of JAM GO to Optional tray Optional high capacity feeder Troubleshooting Paper exit area Fuser area or around the toner cartridgeDuplex unit area Stacker finisherPaper jam in front of finisher Message Meaning Suggested Solutions Understanding Display MessagesPaper jam at exit of finisher Fuser error zzz Finisher error zzzInstalled correctly Install it Imaging unit isAnother problem Switch is locked orNot installed. Install Admin Setting toTouch screen problem Solving Other ProblemsPaper feeding problems Condition Suggested SolutionsCondition Possible Cause Suggested Solutions Printing problemsMaterials from Selects printWrong paper SourcePrinting quality problems Characters MisformedSkew Curl or waveScanning problems Copying problemsSamsung Scan Manager Problem Fax problemsCommon PostScript problems Problem Possible Solution Cause Common Windows problemsCommon Linux problems Not scan Common Macintosh problemsAccessories Ordering supplies and accessoriesOrdering supplies and accessories SuppliesFDI Foreign HOW to PurchaseDevice Interface KitPrecautions to Take When Installing Accessories Installing accessoriesInstalling a Memory Dimm Installing a memory moduleReplacing the Stapler Select Device SettingsActivating the added memory in the PS printer properties Select the Samsung SCX-6545 Series PS printerEnabling FAX Feature After Installing the FAX Option KIT General Specifications SpecificationsPrinter Specifications SpecificationsCopier Specifications Scanner SpecificationsFacsimile Specifications Optional Glossary Ethernet ITU-T No chartEtherTalk Fuser UnitMAC address ResolutionModem NetWareToner Cartridge Subnet MaskUNC Path WatermarkIndex Machine Info Machine Setup Linux problems 119 loading originalsOptional service 91, 92 optional tray 18, 121 original size Power Save Power SaverReplacing stapler 124 Report 93 Resolution ProblemsScan preset 59 Scan to Email Scanner lid 18 Scanner lock switch ScanningContact samsung worldwide Contact Samsung worldwideCOUNTRY/REG Customer Care WEB Site ION Center Russia Page REV Software section Contents Using Windows PostScript Driver Using Smart Panel Page Installing Software for Local Printing Installing Printer Software\Setup.exe Custom InstallationBrowse Select Custom installation. Click NextTypical Installation Installing Software for Network PrintingCustom Installation Browse Select Repair and click Next Reinstalling Printer SoftwareRemoving Printer Software Printing a Document Basic PrintingPrinter Settings Printing to a file PRNSelect Printers and Faxes Select your printer driver icon Paper Tab Basic TabScaling Options Graphics TabFont/Text AdvancedUsing a Favorite Setting Advanced TabSamsung Tab Using Help Printing Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting Booklets Printing PostersChange percentage of your document Printing on Both Sides of PaperFitting Your Document to a Selected Paper Size NoneUsing an Existing Watermark Using WatermarksCreating a Watermark Editing a WatermarkWhat is an Overlay? Using OverlaysUsing a Page Overlay Creating a New Page OverlayPrint on Both Sides Layout tabSelect Printers and Faxes Printing PreferencesPaper/Quality tab Pages Per SheetYou can select Paper Size, Graphic, and Document Options Using the right-click menu Using the shortcut iconOverview Direct Printing Utility PrintingSetting Up a Client Computer Setting Up a Host ComputerCheck the Share this printer box Double-clickPrinters and FaxesUsing SmarThru Office Scanning Using SmarThru OfficeStarting SmarThru Office Quick Start GuideUninstalling SmarThru Office Scan ToFax Windows Vista Scanning Process with TWAIN- enabled SoftwareDriver Setting Only for Windows Troubleshooting GuideUnderstanding Smart Panel Toner LevelChanging the Smart Panel Program Settings Opening the Troubleshooting GuideInstalling the Unified Linux Driver Installing the Unified Linux DriverGetting Started Click Uninstall Uninstalling the Unified Linux DriverOpening the Unified Driver Configurator Using the Unified Driver ConfiguratorPrinters Configuration Printers TabPorts Configuration Scanners ConfigurationClasses Tab Sharing Ports Between Printers and ScannersPrinting from Applications Configuring Printer Properties Printing a DocumentScanning a Document Printing FilesClick Properties Adding Job Type Settings Using the Image ManagerTools Function Installing the printer software Installing SoftwareUninstalling the printer software Select Uninstall and click UninstallFor a Network-connected Setting Up the PrinterClick Add on the Printer List Select Socket/HP Jet Direct in Printer TypeSelect your printer name For a USB-connectedChanging Printer Settings Printing a DocumentLayout Graphics Job SettingJob Accounting PaperPrinter Settings Printer FeaturesAdvanced Options Optional FinisherPrinting on both sides of paper Printing Multiple Pages on One Sheet of PaperScanning Setting scan information in Scan ManagerScanning with USB Scanning with networkIndex System requirements Macintosh
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