Avaya 9500 Series manual

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© 2011 AVAYA All Rights Reserved.

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya.

End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support. Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada, the warranty is provided to you by said Avaya reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. "Designated Processor" means a single stand-alone computing device. "Server" means a Designated Processor that hosts a software application to be accessed by multiple users. "Software" means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone products or pre-installed on Hardware. "Hardware" means the standard hardware originally sold by Avaya and ultimately utilized by End User.

License types

Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Copyright

Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation(s) and Product(s) provided by Avaya. All content on this site, the documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil, offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

Preventing toll fraud

"Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: http://support.avaya.com

Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: securityalerts@avaya.com.

Trademarks

Avaya and Aura are trademarks of Avaya, Inc.

The trademarks, logos and service marks (“Marks”) displayed in this site, the documentation(s) and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is

1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide

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IP Office Basic Edition

- Issue 6b (23 November 2011)

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Contents Issue 6b 23 November IP Office Basic EditionPage Contents Page Chapter Introduction Page Key System or PBX System PBX System ModeIntroduction Programmable Buttons9500 Series 04 Telephones 9500 Series 08 Telephones Dialing Codes Feature Codes SD Card Serial NumberChapter Call Handling Making Calls Setting a CallbackCall Handling Making Internal CallsMaking External Calls Press an idle Line Appearance or Call Appearance buttonTo Make a Direct Voice Call Making Page or Direct CallsRedial To Make a Page CallThree Beeps Answering CallsAnswer a Page Call Single BeepTo Use a Call Pickup Button Call PickupTo Create a Call Pickup Button To Use a System Speed Dial Speed DialingSystem Speed Dials To Edit Your Personal Speed Dials Personal Speed DialsTo Use a Personal Speed Dial PauseTo Create an Auto Dial Other Button Auto DialingTo Use an Auto Dial Button Adjusting the Volume MuteHolding Calls Parking CallsTo Transfer a Caller to an Extensions Mailbox Transferring CallsVoice Mailbox Transfer To Create a Voice Mailbox Transfer ButtonConferencing Calls Using Handsfree Joining Calls Using a HeadsetTo Switch Privacy On or Off To Join a CallPage Chapter Other Features To Create an Absent Message Button Other FeaturesAbsent Text Messages To Activate an Absent Text MessageForwarding Calls To Manually Cancel ForwardingPress Feature To Manually Set ForwardingTo Remove Call Coverage Call CoverageTo Send Calls to Coverage To Create a Call Coverage Button To Use a Call Coverage ButtonTo Unlock Your Extension Locking Your ExtensionTo Lock Your Extension To Create a Station Lock ButtonTo Use an Account Code Button Account CodesTo Manually Enter an Account Code To Create an Account Code Entry ButtonTo Create a Do Not Disturb Button To Manually Switch Do Not Disturb On/OffDo Not Disturb Do Not Disturb Exceptions Page Chapter Using Voicemail ∙ Embedded Voicemail User Guide Using VoicemailAccessing Your Mailbox Voicemail Coverage On/Off To create a VMS cover buttonPage Chapter Contacts Contacts Viewing Contacts DetailsMake a Call from the Directory Editing a ContactAdd a Contact from the Call Log Adding a New ContactDeleting a Contact Chapter Call Log Making a Call from the Call Log Using the Call LogCall Log Viewing Call Details Adding a Record to Your Contacts Deleting a RecordDeleting All Records Chapter Button Programming Button Programming Programming a ButtonChanging a Button Label Button Functions Function Status Indication Page Chapter Phone Settings To change your extension name Phone SettingsNaming Your Extension Ringer Sound Visual AlertingAudible Alerting Display Contrast Ringer VolumeDisplay Brightness Display LanguageButton Clicks Error TonesDefault Handsfree Audio Path Admin Menu A Menu Menu Auto Exit Index Page