Avaya 9500 Series Using a Headset, Joining Calls, To Join a Call, To Switch Privacy On or Off

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Call Handling: Using Handsfree

2.11 Using a Headset

The telephone has a headset socket which you can control using the HEADSET button.

To make and answer calls on the headset, use the HEADSET button in the same way as lifting or replacing the handset. The button is lit while the phone is in headset mode.

Remaining in Headset Mode

If you use the DROP key to end a headset call, the phone will remain in headset mode. New calls will alert on the headset. You can use the Intercom, Call Appearance, Line Appearance and Drop buttons to make and answer calls while remaining in headset mode.

If not already in headset mode, when you make or answer calls by first pressing an Intercom, Call Appearance or Line Appearance button, the call is automatically connected either on the speaker or headset. Which is used is set by the phone's Default Hands Audio Path 61 setting.

If already using the handset, you can switch to headset by pressing HEADSET. You can then replace the handset.

2.12 Joining Calls

Joining is adding yourself to a call in progress.

You cannot:

Join an internal call or a conference call at another extension.

Join a call at any extension where the extension user has privacy enabled.

Put a joined call on hold.

You can:

Tell when someone has joined your call when you hear a single beep.

Use privacy to allow or prevent others from joining your calls.

Join a call that is being answered by the voice messaging system. When you join the call, the voice messaging system disconnects automatically so you can speak to the caller.

Dial 68 <Line Number>to join a call on that line if a line is not assigned to a button on your extension.

To Join a Call

A steady red light next to a line button indicates that a call is in progress on that line.

1.If already on a call, end the call by pressing Drop or put it on hold 23 by either pressing Hold or pressing the button which the call is on.

2.Press the line button next the the steady red light and lift the handset. Alternatively, press and Intercom or Call Appearance button and dial 68 followed by the two-digit line number.

3.You are now joined with the call. All parties on the call hear a single beep.

To Switch Privacy On or Off

You can use the privacy feature to stop people joining your current call. You can either assign the function to a programmable button or you can dial Feature 07 to turn privacy on or off.

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide

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IP Office Basic Edition

- Issue 6b (23 November 2011)

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Contents IP Office Basic Edition Issue 6b 23 NovemberPage Contents Page Chapter Introduction Page Programmable Buttons PBX System ModeIntroduction Key System or PBX System9500 Series 04 Telephones 9500 Series 08 Telephones Dialing Codes Feature Codes Number SD Card SerialChapter Call Handling Making Internal Calls Setting a CallbackCall Handling Making CallsPress an idle Line Appearance or Call Appearance button Making External CallsTo Make a Page Call Making Page or Direct CallsRedial To Make a Direct Voice CallSingle Beep Answering CallsAnswer a Page Call Three BeepsCall Pickup To Create a Call Pickup ButtonTo Use a Call Pickup Button Speed Dialing System Speed DialsTo Use a System Speed Dial Pause Personal Speed DialsTo Use a Personal Speed Dial To Edit Your Personal Speed DialsAuto Dialing To Use an Auto Dial ButtonTo Create an Auto Dial Other Button Mute Adjusting the VolumeParking Calls Holding CallsTo Create a Voice Mailbox Transfer Button Transferring CallsVoice Mailbox Transfer To Transfer a Caller to an Extensions MailboxConferencing Calls Using Handsfree To Join a Call Using a HeadsetTo Switch Privacy On or Off Joining CallsPage Chapter Other Features To Activate an Absent Text Message Other FeaturesAbsent Text Messages To Create an Absent Message ButtonTo Manually Set Forwarding To Manually Cancel ForwardingPress Feature Forwarding CallsCall Coverage To Send Calls to CoverageTo Remove Call Coverage To Use a Call Coverage Button To Create a Call Coverage ButtonTo Create a Station Lock Button Locking Your ExtensionTo Lock Your Extension To Unlock Your ExtensionTo Create an Account Code Entry Button Account CodesTo Manually Enter an Account Code To Use an Account Code ButtonTo Manually Switch Do Not Disturb On/Off Do Not DisturbTo Create a Do Not Disturb Button Do Not Disturb Exceptions Page Chapter Using Voicemail Using Voicemail Accessing Your Mailbox∙ Embedded Voicemail User Guide To create a VMS cover button Voicemail Coverage On/OffPage Chapter Contacts Viewing Contacts Details ContactsEditing a Contact Make a Call from the DirectoryAdding a New Contact Deleting a ContactAdd a Contact from the Call Log Chapter Call Log Using the Call Log Call LogMaking a Call from the Call Log Viewing Call Details Deleting a Record Deleting All RecordsAdding a Record to Your Contacts Chapter Button Programming Programming a Button Button ProgrammingChanging a Button Label Button Functions Function Status Indication Page Chapter Phone Settings Phone Settings Naming Your ExtensionTo change your extension name Visual Alerting Audible AlertingRinger Sound Display Language Ringer VolumeDisplay Brightness Display ContrastError Tones Default Handsfree Audio PathButton Clicks Admin Menu A Menu Menu Auto Exit Index Page