Avaya 9500 Series manual Transferring Calls, Voice Mailbox Transfer

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2.8 Transferring Calls

You can transfer a call to another extension.

1.While the call is active, press TRANSFER. The call is put on hold and the green light next to the button flashes rapidly.

2.Make a call to the transfer destination. Then do one of the following:

∙To transfer the call without announcing it (an unsupervised or blind transfer) hang up or press the Transfer button again. You can do this as soon as you hear ringing. The transfer is complete. If the call is not answered it will be returned to your extension. When your extension rings, lift the handset to be reconnected to the caller.

∙To announce the call before completing the transfer (a supervised transfer), wait for the call to be answered. If the called party is willing to accept the call hang up or press Transfer again. If no one answers or the call is refused, press the button next to the fast flashing green light to be reconnected to the original caller.

2.8.1 Voice Mailbox Transfer

You can transfer a caller to directly to an extension's voice mailbox for the caller to leave a message without first ringing the extension. This feature is useful when you know that the extension user is not present and has not set do not disturb.

You can program a voice mailbox transfer button to transfer a caller directly to a voice mailbox by pressing the button and then dialing the mailbox subscriber's extension number.

To Transfer a Caller to an Extensions Mailbox

1.During the call press FEATURE 14 or press a Voice Mailbox Transfer button you have one programmed.

2.Dial the two digit extension number of the extension for which the caller wants to leave a message. The caller is routed to the mailbox and hears the recorded greeting for that mailbox.

3.Hang up.

To Create a Voice Mailbox Transfer Button

1.Press the Admin soft key on the display.

∙During a call, press the PHONE button to display the Admin soft key option. If you access phone administration during a call, only the SPEAKER, MUTE and HEADSET buttons still affect the

connected call.

2.Use the up or down arrow buttons to scroll to Telephone Programming. Press Select.

3.Press the programmable button you want to change. Alternatively:

∙Use the up or down arrows to scroll to Button Programming. Press Select.

∙At the Button: prompt press the button to edit or enter from the button number.

4.The current setting of that button is displayed.

5.Press Program and either dial #14 or use the up or down arrow buttons to scroll the display to Voice Mailbox Transfer and press Select.

6.The current setting of the button will now be set to Voice Mailbox Transfer.

∙Exit phone administration by pressing the PHONE button. Alternatively use the Back button to move to another menu.

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide

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IP Office Basic Edition

- Issue 6b (23 November 2011)

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Contents Issue 6b 23 November IP Office Basic EditionPage Contents Page Chapter Introduction Page PBX System Mode IntroductionKey System or PBX System Programmable Buttons9500 Series 04 Telephones 9500 Series 08 Telephones Dialing Codes Feature Codes SD Card Serial NumberChapter Call Handling Setting a Callback Call HandlingMaking Calls Making Internal CallsMaking External Calls Press an idle Line Appearance or Call Appearance buttonMaking Page or Direct Calls RedialTo Make a Direct Voice Call To Make a Page CallAnswering Calls Answer a Page CallThree Beeps Single BeepCall Pickup To Create a Call Pickup ButtonTo Use a Call Pickup Button Speed Dialing System Speed DialsTo Use a System Speed Dial Personal Speed Dials To Use a Personal Speed DialTo Edit Your Personal Speed Dials PauseAuto Dialing To Use an Auto Dial ButtonTo Create an Auto Dial Other Button Adjusting the Volume MuteHolding Calls Parking CallsTransferring Calls Voice Mailbox TransferTo Transfer a Caller to an Extensions Mailbox To Create a Voice Mailbox Transfer ButtonConferencing Calls Using Handsfree Using a Headset To Switch Privacy On or OffJoining Calls To Join a CallPage Chapter Other Features Other Features Absent Text MessagesTo Create an Absent Message Button To Activate an Absent Text MessageTo Manually Cancel Forwarding Press FeatureForwarding Calls To Manually Set ForwardingCall Coverage To Send Calls to CoverageTo Remove Call Coverage To Create a Call Coverage Button To Use a Call Coverage ButtonLocking Your Extension To Lock Your ExtensionTo Unlock Your Extension To Create a Station Lock ButtonAccount Codes To Manually Enter an Account CodeTo Use an Account Code Button To Create an Account Code Entry ButtonTo Manually Switch Do Not Disturb On/Off Do Not DisturbTo Create a Do Not Disturb Button Do Not Disturb Exceptions Page Chapter Using Voicemail Using Voicemail Accessing Your Mailbox∙ Embedded Voicemail User Guide Voicemail Coverage On/Off To create a VMS cover buttonPage Chapter Contacts Contacts Viewing Contacts DetailsMake a Call from the Directory Editing a ContactAdding a New Contact Deleting a ContactAdd a Contact from the Call Log Chapter Call Log Using the Call Log Call LogMaking a Call from the Call Log Viewing Call Details Deleting a Record Deleting All RecordsAdding a Record to Your Contacts Chapter Button Programming Button Programming Programming a ButtonChanging a Button Label Button Functions Function Status Indication Page Chapter Phone Settings Phone Settings Naming Your ExtensionTo change your extension name Visual Alerting Audible AlertingRinger Sound Ringer Volume Display BrightnessDisplay Contrast Display LanguageError Tones Default Handsfree Audio PathButton Clicks Admin Menu A Menu Menu Auto Exit Index Page
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