Avaya 9500 Series Introduction, Key System or PBX System, Programmable Buttons, PBX System Mode

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Introduction:

1. Introduction

This guide covers the basic operation of 9500 Series phones on a IP Office Basic Edition - Quick Mode phone system.

Key System or PBX System

The IP Office Basic Edition - Quick Mode system can operate in either of two modes; key mode or PBX mode. Your system administrator will confirm the mode being used by your system. The mode affects the order and role of some of the buttons on your phone.

Programmable Buttons

Each of the phones has a number of programmable buttons. The function of each such button is set either by the telephone system or by your system administrator or can be set by yourself. The role of the first few buttons is determined by whether your system is set to key system or PBX system mode.

Key System Mode

∙Intercom Buttons

The first two programmable buttons are set as Intercom buttons and cannot be changed. These buttons are used to make and receive internal calls.

∙Line Appearance Buttons

The next buttons are set as line buttons by your system administrator. These buttons are used to make and receive external calls. Your system administrator can adjust the number of line appearance buttons on your phone and which lines they represent.

∙Other Buttons

Any remaining buttons can be programmed for a range of features. This is done by your system administrator or by yourself through the phone's menus. For more information refer to the IP Office Basic Edition - Quick Mode Phone Base Administration manual.

PBX System Mode

∙Call Appearance Buttons

For a system in PBX system mode, the first three programmable buttons are set call appearance buttons. These buttons are used to make and receive internal and external calls.

∙Line Appearance Buttons

Your system administrator can assign the next buttons as line appearance buttons if required. This allows you to make and answer calls on a specific line if required.

∙Other Buttons

Any remaining buttons can be programmed for a range of features. This is done by your system administrator or by yourself through the phone's menus. For more information refer to the IP Office Basic Edition - Quick Mode Phone Base Administration manual.

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide	Page 7
IP Office Basic Edition	- Issue 6b (23 November 2011)

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Contents IP Office Basic Edition Issue 6b 23 NovemberPage Contents Page Chapter Introduction Page Programmable Buttons PBX System ModeIntroduction Key System or PBX System9500 Series 04 Telephones 9500 Series 08 Telephones Dialing Codes Feature Codes Number SD Card SerialChapter Call Handling Making Internal Calls Setting a CallbackCall Handling Making CallsPress an idle Line Appearance or Call Appearance button Making External CallsTo Make a Page Call Making Page or Direct CallsRedial To Make a Direct Voice CallSingle Beep Answering CallsAnswer a Page Call Three BeepsTo Create a Call Pickup Button Call PickupTo Use a Call Pickup Button System Speed Dials Speed DialingTo Use a System Speed Dial Pause Personal Speed DialsTo Use a Personal Speed Dial To Edit Your Personal Speed DialsTo Use an Auto Dial Button Auto DialingTo Create an Auto Dial Other Button Mute Adjusting the VolumeParking Calls Holding CallsTo Create a Voice Mailbox Transfer Button Transferring CallsVoice Mailbox Transfer To Transfer a Caller to an Extensions MailboxConferencing Calls Using Handsfree To Join a Call Using a HeadsetTo Switch Privacy On or Off Joining CallsPage Chapter Other Features To Activate an Absent Text Message Other FeaturesAbsent Text Messages To Create an Absent Message ButtonTo Manually Set Forwarding To Manually Cancel ForwardingPress Feature Forwarding CallsTo Send Calls to Coverage Call CoverageTo Remove Call Coverage To Use a Call Coverage Button To Create a Call Coverage ButtonTo Create a Station Lock Button Locking Your ExtensionTo Lock Your Extension To Unlock Your ExtensionTo Create an Account Code Entry Button Account CodesTo Manually Enter an Account Code To Use an Account Code ButtonDo Not Disturb To Manually Switch Do Not Disturb On/OffTo Create a Do Not Disturb Button Do Not Disturb Exceptions Page Chapter Using Voicemail Accessing Your Mailbox Using Voicemail∙ Embedded Voicemail User Guide To create a VMS cover button Voicemail Coverage On/OffPage Chapter Contacts Viewing Contacts Details ContactsEditing a Contact Make a Call from the DirectoryDeleting a Contact Adding a New ContactAdd a Contact from the Call Log Chapter Call Log Call Log Using the Call LogMaking a Call from the Call Log Viewing Call Details Deleting All Records Deleting a RecordAdding a Record to Your Contacts Chapter Button Programming Programming a Button Button ProgrammingChanging a Button Label Button Functions Function Status Indication Page Chapter Phone Settings Naming Your Extension Phone SettingsTo change your extension name Audible Alerting Visual AlertingRinger Sound Display Language Ringer VolumeDisplay Brightness Display ContrastDefault Handsfree Audio Path Error TonesButton Clicks Admin Menu A Menu Menu Auto Exit Index Page