Washer odor

"Add a Garment," "Rinse" and "Clothes Clean" Status

Lights illuminated or "F21" on display (on some models) (Drain Problem)

Select PAUSE/CANCEL twice to cancel the cycle. Unplug washer or disconnect power.

Check the following:

Is the drain hose kinked?

Is the drain hose frozen?

Is the drain hose clogged?

Is the drain hose more than 96" (2.4 m) above the floor?

Any other Status light combination (Electrical Problem)

Select PAUSE/CANCEL twice to cancel the cycle. Select DRAIN & SPIN if there is excessive water in the washer.

Re-select cycle and press START. If the problem remains, call for service.

Noisy, vibrating, off-balance

Is the washer level?

The washer must be level. The four feet should be properly installed, and the nuts should be tightened against the washer cabinet.

All four feet of the washer must be in firm contact with the floor. If the washer is on a pedestal, the washer must be secured to the pedestal and all four pedestal feet must be in firm contact with the floor.

Washer making a different noise?

As with any new product, you will hear sounds that you are not accustomed to. You may hear various sounds when the

door is locked or unlocked, and during the washing, rinsing, or spinning process. Between changes in wash actions, there will be momentary pauses. You will hear water spraying and splashing during the wash and rinse cycles. These new sounds and pauses are part of normal washer operation.

Is washer installed on a sturdy and solid floor? Refer to the "Installation Instructions" for flooring requirements. Noise and vibration may be reduced by placing a piece of 3A" (19.1 mm) plywood underneath your washer. The plywood may extend underneath both washer and dryer to keep them at equal heights.

Is the washer gurgling or humming?

As water is drained from the washer, you may hear air being pulled through the pump. This happens during the end of draining. It is normal.

Are you washing items with metal snaps, buckles or zippers?

You may hear metal items touching the washer drum. This is normal.

Were the 4 shipping bolts in the back of the machine removed?

See "Remove Transport System."

Leaking

•Was the door opened during "Add a garment"?

Water can drip off the inside of the door when opened after the start of a cycle.

•Is HE detergent being used?

The non-High Efficiency detergents can cause over sudsing which can leak from the rear of the washer.

•Are the fill hoses tight?

Are the fill hose gaskets properly seated?

Check both ends of each hose. See "Connect the Inlet Hoses" in the Installation Instructions.

Is the drain hose properly installed?

The drain hose should be secured to the drainpipe or laundry tub. See "Secure Drain Hose" in the Installation Instructions.

Is the sink or drain clogged?

Sink and drainpipe must be able to carry away 17 gal. (64 L) of water per minute. If clogged or slow, water can back up out of drainpipe or sink. Check household plumbing (laundry tubs, faucets, drainpipe, water pipes) for leaks.

Dispenser operation

Did you follow the manufacturer's directions when adding detergent and fabric softener to the dispensers?

Measure detergent and fabric softener. Slowly pour into the dispensers. Wipe up all spills. Dilute fabric softener in the fabric softener dispenser.

Did you put powdered or liquid color-safe bleach into the liquid chlorine bleach dispenser (on some models)?

Add powdered or liquid color-safe bleach to the Main Wash compartment. Do not use the chlorine bleach dispenser for color-safe bleach.

•Is the fabric softener dispenser clogged?

Clean the fabric softener dispenser. See "Washer Care" for details.

Are the laundry products in the correct dispenser compartment?

Add the correct amounts of detergent, fabric softener or liquid chlorine bleach to the correct compartments. Add powdered or liquid color-safe bleach to the Main Wash compartment. Be sure to match powdered color-safe bleach with powdered detergent or match liquid color-safe bleach with liquid detergent.

•Is there water in the dispenser at the end of the cycle? A small amount of water will remain in the dispenser compartment. This is normal.

See "Cleaning Your Washer" in "Washer Care."

Are you using HE detergent?

Use of non-HE detergent can cause a film residue which can result in odor.

Did you leave the door open after use?

This washer has a tight seal to avoid water leaks. To avoid odors leave the door open to allow the washer to dry between uses.

Door won't unlock

Did all of the water drain out of the washer during the spin?

Select DRAIN & SPIN to remove any water remaining in the washer. The washer door will unlock at the end of the drain.

•Is the door locked and is the "Add a garment" light on? Press STOP once. The door will unlock.