Mitel 5320 manual Using the Call History Application, View Call Log Details

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Mitel 5320 IP Phone User Guide

∙Screen Saver: Allows you to specify a specific time of inactivity on your phone that triggers the screen saver to display.

∙Audio Feedback: This setting allows you to adjust the volume of the audio feedback as well as the error beeps and enable or disable the setting.

∙Message Key Configuration: Allows you to configure the Message key.

∙PC Connectivity: Allows you to enter a password that is used by the phone to establish communications with the PC-resident UC Express application.

∙About 5320 IP Phone: This screen displays the software release.

Using the Call History Application

Use this application to display logs of your most recent 50 calls. After the 50-call limit has been reached, the oldest log is replaced each time a new call is missed, made, or answered.

From this application, you can

∙display logs by type

∙display call information (if available) for the logs

∙return missed calls by pressing a key

∙delete or modify digits before saving or dialing a call

∙delete logs

If you are a hot-desk user, you can view and maintain your call history logs when you are logged into another extension.

View Call Log Details

1.From the idle display, press the Menu key and then press Call History. (Missed Calls) appears next to the key label if you have missed calls.

2.Press

∙Missed to view your missed calls (if any).

∙Answered to view logs of your incoming calls

∙Made to view logs of your outgoing calls.

3.Use the navigation keys at the bottom of the display to move to the previous, first, or next page of logs. The total number of logs in the current list is shown in the bottom left corner of the display. The bottom right corner shows the range of logs (for example 1 -7) that are currently displayed.

4.Press the key to the left of the log to display the call details:

∙Name and number (if available)

∙Log type and number of attempts (for example 2x)

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Contents Communications Director Platform Trademarks Using Your Default Phone Window and Keys Making and Answering Calls ACD Mitel 5320 IP Phone User Guide About Your Phone 5320 IP PhoneFeature Function Elements of Your PhoneRing/Message Indicators When indicator is It means thatDont Cradle the Handset Tips for Your Comfort and SafetyAdjust the Viewing Angle Protect your HearingIP Phone Window Using Your Default Phone Window and KeysGetting Started with Your Phone IP Phone Default Window and Keys Programming Features on Your KeysUsing the Settings Application About Your Phone ApplicationsUsing the Call History Application View Call Log DetailsReview Call Log Icons Tips for Setting up Your Phone Getting HelpUsing the Dial Pad to Enter Information Customizing Your PhoneSpecify Language Using the On-Screen Keyboard to Enter InformationPress Settings Specify Display Contrast Press Settings Press ContrastPress Settings Press Audio Feedback Specify Audio Feedback OptionsSpecify Call Notification Behavior Press Settings Press Call NotificationSpecify Text Size To adjust the Ringer Pitch while the phone is idle Adjust the RingerTo adjust the Ringer Volume while the phone is idle Press SuperkeyPress Settings Press Screen Saver Enable a Screen SaverEnable PC Connectivity Press Settings Press PC ConnectivityPrograming Features on Your Keys Tips on Programming FeaturesApplications available for programming on programmable keys Press Settings Press Programmable Keys Program Feature Keys Using the Settings ApplicationTo program a Phone Feature or hard key To program a Phone ApplicationPress Speed Call Clear Programming from a KeyTo program Speed Call Press Clear KeyMaking and Answering Calls Phone BookRedial Answer a CallEnd a Call Redial Saved NumberHandsfree Operation Auto-Answer To enable or disable Auto-AnswerTo switch from Handsfree mode to handset mode To end a call, do one of the followingMute Call HandlingHold Transfer Direct Transfer to Voice MailboxAdd Held ConferenceConference Split To leave a ConferenceCall Forwarding To program and enable Call Forward AlwaysSwap To alternate between the two partiesTo create a Call Forward profile To deactivate Call Forward AlwaysPress Deactivate Press Profiles Press New ProfilePress Call Forwarding Press Profiles Press ActivateTo use Account Codes Using Other FeaturesAccount Codes To enter an Account Code during a callCall Forward Remote Im Here Attendant Call Hold Remote RetrieveCallback To answer a CallbackCall Forward Override Call Forward End ChainingCall Forward Forced To park an active call Call ParkCall Pickup To retrieve a parked callDirect Paging To retrieve a call when you hear the Campon toneCampon To Campon to a busy stationTo turn Handsfree Answerback off To answer a call using Handsfree AnswerbackTo turn Handsfree Answerback on To end a Handsfree Answerback call To end a Direct Page call, do one of the followingTo activate or deactivate Do Not Disturb Direct Voice CallDo Not Disturb To activate Do Not Disturb from a remote extensionTo activate Group Listen while in a handset conversation Emergency CallsGroup Listen To make the call a normal two-way speaker callTo make a Group To respond to a Group Page by using Meet Me AnswerGroup Paging / Meet Me Answer To leave a group Group PresenceTo join a group To change another group members presence statusHandoff Personal Ring Groups Headset OperationTo log into a Hot Desking phone the phone must be idle Hot DeskingTo mute your headset microphone To log out of Hot Desking phone the phone must be idleMake Busy Hot Desk Remote LogoutHot Desk PIN Change Messaging Callback Message Waiting IndicatorMessaging Advisory You can check for messages from a remote station Music Messaging Cancel CallbackMessaging Cancel All Callbacks Night AnswerPaging To use Override when you encounter a busy toneOverride Intrude Phone LockTo activate Phone Lock User PINBefore locking a set, ensure that To de-activate Phone LockTo control recording, do one or all of the following Record-a-CallTo start recording while on a 2-party call To listen to a recordingTag Call Voice DiallerSpeed Call Timed Reminder Trunk FlashMitel 5320 IP Phone User Guide
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5320 specifications

The Mitel 5320 is a feature-rich IP desktop phone designed for organizations seeking a reliable communication solution. This device is part of Mitel's family of IP phones, which are known for their advanced functionalities, ease of use, and integration capabilities within various enterprise environments.

One of the key features of the Mitel 5320 is its intuitive user interface. The phone includes a large graphical display that provides clear visibility of caller information, call statuses, and menu options. The screen is designed to enhance user experience by making navigation straightforward, even for those who may not be technologically inclined.

The Mitel 5320 also boasts a variety of programmable keys that allow for quick access to frequently used features or contacts. This customization not only improves efficiency but also ensures that users can tailor their communication preferences to suit their workflow. The phone supports multiple lines, enabling users to manage multiple calls simultaneously, which is particularly beneficial for roles in customer support or sales.

In terms of audio quality, the Mitel 5320 comes equipped with high-definition voice technology that delivers crystal clear sound. Moreover, it includes full-duplex audio capabilities, ensuring that both parties can communicate without interruptions or echoes, thereby enhancing the overall call experience.

Connectivity is another strong point of the Mitel 5320. It supports Power over Ethernet (PoE), allowing the device to receive power and data through a single Ethernet cable, simplifying installation and reducing clutter. It is compatible with various IP telephony environments, making it a versatile choice for different organizational needs.

The Mitel 5320 also integrates seamlessly with Mitel’s software solutions, offering additional features such as call recording, presence information, and voicemail management. These capabilities facilitate a more streamlined communication process across teams and departments.

Security is prioritized in the Mitel 5320, featuring encryption options to protect sensitive information during calls. This focus on security is vital in today's digital landscape, where data breaches are a concern for many organizations.

Overall, the Mitel 5320 is a robust and reliable IP phone that meets the demands of modern workplaces. Its combination of user-friendly design, advanced communication features, and integration capabilities make it an excellent choice for businesses of all sizes looking to enhance their communication infrastructure.
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