Mitel 5320 manual Call Handling, Hold, Mute

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Mitel 5320 IP Phone User Guide

CALL HANDLING

Hold

To place a call on Hold:

1.Press (HOLD).

2.Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call.

Note: You can only retrieve a call from hold when the phone is idle.

To retrieve a call from Hold, do one of the following:

∙Lift the handset and press the flashing line key.

∙Press the flashing indicator.

∙Use the Add Held feature to conference into the held call.

To retrieve a call from Hold at another phone, do one of the following:

∙Press the flashing line key.

∙Dial the appropriate feature access code and the number of the station that placed the call on Hold.

Mute

Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off during a call.

To turn Mute on during a call:

∙Press (MUTE). The (MUTE) light turns ON.

To turn Mute off and return to the conversation:

∙Press (MUTE). The (MUTE) light turns OFF.

Note: If you are on a Handsfree MUTED call and you lift the handset, the handset microphone is automatically enabled and the MUTE light turns OFF.

NOTE FOR USERS ON RESILIENT MCD SYSTEMS: If your phone switches to the secondary system while your speaker or handset is muted (that is, while the Mute key is lit) the call remains muted until you hang up.

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Contents Communications Director Platform Trademarks Using Your Default Phone Window and Keys Making and Answering Calls ACD Mitel 5320 IP Phone User Guide 5320 IP Phone About Your PhoneElements of Your Phone Feature FunctionWhen indicator is It means that Ring/Message IndicatorsProtect your Hearing Tips for Your Comfort and SafetyAdjust the Viewing Angle Dont Cradle the HandsetGetting Started with Your Phone Using Your Default Phone Window and KeysIP Phone Window Programming Features on Your Keys IP Phone Default Window and KeysAbout Your Phone Applications Using the Settings ApplicationView Call Log Details Using the Call History ApplicationReview Call Log Icons Getting Help Tips for Setting up Your PhoneCustomizing Your Phone Using the Dial Pad to Enter InformationPress Settings Using the On-Screen Keyboard to Enter InformationSpecify Language Specify Audio Feedback Options Press Settings Press ContrastPress Settings Press Audio Feedback Specify Display ContrastSpecify Text Size Press Settings Press Call NotificationSpecify Call Notification Behavior Press Superkey Adjust the RingerTo adjust the Ringer Volume while the phone is idle To adjust the Ringer Pitch while the phone is idlePress Settings Press PC Connectivity Enable a Screen SaverEnable PC Connectivity Press Settings Press Screen SaverTips on Programming Features Programing Features on Your KeysApplications available for programming on programmable keys To program a Phone Application Program Feature Keys Using the Settings ApplicationTo program a Phone Feature or hard key Press Settings Press Programmable KeysPress Clear Key Clear Programming from a KeyTo program Speed Call Press Speed CallPhone Book Making and Answering CallsRedial Saved Number Answer a CallEnd a Call RedialHandsfree Operation To end a call, do one of the following To enable or disable Auto-AnswerTo switch from Handsfree mode to handset mode Auto-AnswerHold Call HandlingMute Direct Transfer to Voice Mailbox TransferTo leave a Conference ConferenceConference Split Add HeldTo alternate between the two parties To program and enable Call Forward AlwaysSwap Call ForwardingPress Profiles Press New Profile To deactivate Call Forward AlwaysPress Deactivate To create a Call Forward profilePress Activate Press Call Forwarding Press ProfilesTo enter an Account Code during a call Using Other FeaturesAccount Codes To use Account CodesTo answer a Callback Attendant Call Hold Remote RetrieveCallback Call Forward Remote Im HereCall Forward Forced Call Forward End ChainingCall Forward Override To retrieve a parked call Call ParkCall Pickup To park an active callTo Campon to a busy station To retrieve a call when you hear the Campon toneCampon Direct PagingTo turn Handsfree Answerback on To answer a call using Handsfree AnswerbackTo turn Handsfree Answerback off To end a Direct Page call, do one of the following To end a Handsfree Answerback callTo activate Do Not Disturb from a remote extension Direct Voice CallDo Not Disturb To activate or deactivate Do Not DisturbTo make the call a normal two-way speaker call Emergency CallsGroup Listen To activate Group Listen while in a handset conversationGroup Paging / Meet Me Answer To respond to a Group Page by using Meet Me AnswerTo make a Group To change another group members presence status Group PresenceTo join a group To leave a groupHeadset Operation Handoff Personal Ring GroupsTo log out of Hot Desking phone the phone must be idle Hot DeskingTo mute your headset microphone To log into a Hot Desking phone the phone must be idleHot Desk PIN Change Hot Desk Remote LogoutMake Busy Messaging Advisory Message Waiting IndicatorMessaging Callback You can check for messages from a remote station Night Answer Messaging Cancel CallbackMessaging Cancel All Callbacks MusicPhone Lock To use Override when you encounter a busy toneOverride Intrude PagingTo de-activate Phone Lock User PINBefore locking a set, ensure that To activate Phone LockTo listen to a recording Record-a-CallTo start recording while on a 2-party call To control recording, do one or all of the followingSpeed Call Voice DiallerTag Call Trunk Flash Timed ReminderMitel 5320 IP Phone User Guide
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5320 specifications

The Mitel 5320 is a feature-rich IP desktop phone designed for organizations seeking a reliable communication solution. This device is part of Mitel's family of IP phones, which are known for their advanced functionalities, ease of use, and integration capabilities within various enterprise environments.

One of the key features of the Mitel 5320 is its intuitive user interface. The phone includes a large graphical display that provides clear visibility of caller information, call statuses, and menu options. The screen is designed to enhance user experience by making navigation straightforward, even for those who may not be technologically inclined.

The Mitel 5320 also boasts a variety of programmable keys that allow for quick access to frequently used features or contacts. This customization not only improves efficiency but also ensures that users can tailor their communication preferences to suit their workflow. The phone supports multiple lines, enabling users to manage multiple calls simultaneously, which is particularly beneficial for roles in customer support or sales.

In terms of audio quality, the Mitel 5320 comes equipped with high-definition voice technology that delivers crystal clear sound. Moreover, it includes full-duplex audio capabilities, ensuring that both parties can communicate without interruptions or echoes, thereby enhancing the overall call experience.

Connectivity is another strong point of the Mitel 5320. It supports Power over Ethernet (PoE), allowing the device to receive power and data through a single Ethernet cable, simplifying installation and reducing clutter. It is compatible with various IP telephony environments, making it a versatile choice for different organizational needs.

The Mitel 5320 also integrates seamlessly with Mitel’s software solutions, offering additional features such as call recording, presence information, and voicemail management. These capabilities facilitate a more streamlined communication process across teams and departments.

Security is prioritized in the Mitel 5320, featuring encryption options to protect sensitive information during calls. This focus on security is vital in today's digital landscape, where data breaches are a concern for many organizations.

Overall, the Mitel 5320 is a robust and reliable IP phone that meets the demands of modern workplaces. Its combination of user-friendly design, advanced communication features, and integration capabilities make it an excellent choice for businesses of all sizes looking to enhance their communication infrastructure.
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