Mitel 5320 manual Voice Dialler, Speed Call, Tag Call

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Mitel 5320 IP Phone User Guide

Voice Dialler

Users of the Voice Dialler softkey can place a call by speaking the name of the person they wish to dial. Voice Dialler enables you to have access to Mitel Speech Server. The Speech Server is a speech recognition application that routes incoming calls to a specific destination based on spoken commands.

To dial a call using Voice Dialler:

1.Press the key you have programmed to Voice Dialler.

2.Speak the name of the person you wish to call.

Speed Call

Speed Call is an application that allows you to dial a specific number with one key press. You must program Speed Call on a Programmable key. For more information on programming this key, see Program Feature Keys Using the Settings Application.

To make a Speed Call:

∙Press the key that you have programmed as your Speed Call key.

Tag Call

Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or Telephone Company can identify the source of the call and provide this information to appropriate personnel or authorities.

CAUTION: Tagging a non-malicious call may result in fines or other penalties.

To tag a malicious call:

1.Press the programmed Tag Call key while the call is in progress. For information on how to program keys, see to Programming Features On Your Keys

-OR-

Press (TRANS/CONF).

2.Dial the appropriate feature access code.

If the call was successfully tagged, Thank You is shown on the display; otherwise, Not Allowed is displayed.

Note: Tag Call can be used on active two-party calls only. Calls on hold and conference calls cannot be tagged.

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Contents Communications Director Platform Trademarks Using Your Default Phone Window and Keys Making and Answering Calls ACD Mitel 5320 IP Phone User Guide 5320 IP Phone About Your PhoneElements of Your Phone Feature FunctionWhen indicator is It means that Ring/Message IndicatorsAdjust the Viewing Angle Tips for Your Comfort and SafetyDont Cradle the Handset Protect your HearingUsing Your Default Phone Window and Keys Getting Started with Your PhoneIP Phone Window Programming Features on Your Keys IP Phone Default Window and KeysAbout Your Phone Applications Using the Settings ApplicationView Call Log Details Using the Call History ApplicationReview Call Log Icons Getting Help Tips for Setting up Your PhoneCustomizing Your Phone Using the Dial Pad to Enter InformationUsing the On-Screen Keyboard to Enter Information Press SettingsSpecify Language Press Settings Press Audio Feedback Press Settings Press ContrastSpecify Display Contrast Specify Audio Feedback OptionsPress Settings Press Call Notification Specify Text SizeSpecify Call Notification Behavior To adjust the Ringer Volume while the phone is idle Adjust the RingerTo adjust the Ringer Pitch while the phone is idle Press SuperkeyEnable PC Connectivity Enable a Screen SaverPress Settings Press Screen Saver Press Settings Press PC ConnectivityTips on Programming Features Programing Features on Your KeysApplications available for programming on programmable keys To program a Phone Feature or hard key Program Feature Keys Using the Settings ApplicationPress Settings Press Programmable Keys To program a Phone ApplicationTo program Speed Call Clear Programming from a KeyPress Speed Call Press Clear KeyPhone Book Making and Answering CallsEnd a Call Answer a CallRedial Redial Saved NumberHandsfree Operation To switch from Handsfree mode to handset mode To enable or disable Auto-AnswerAuto-Answer To end a call, do one of the followingCall Handling HoldMute Direct Transfer to Voice Mailbox TransferConference Split ConferenceAdd Held To leave a ConferenceSwap To program and enable Call Forward AlwaysCall Forwarding To alternate between the two partiesPress Deactivate To deactivate Call Forward AlwaysTo create a Call Forward profile Press Profiles Press New ProfilePress Activate Press Call Forwarding Press ProfilesAccount Codes Using Other FeaturesTo use Account Codes To enter an Account Code during a callCallback Attendant Call Hold Remote RetrieveCall Forward Remote Im Here To answer a CallbackCall Forward End Chaining Call Forward ForcedCall Forward Override Call Pickup Call ParkTo park an active call To retrieve a parked callCampon To retrieve a call when you hear the Campon toneDirect Paging To Campon to a busy stationTo answer a call using Handsfree Answerback To turn Handsfree Answerback onTo turn Handsfree Answerback off To end a Direct Page call, do one of the following To end a Handsfree Answerback callDo Not Disturb Direct Voice CallTo activate or deactivate Do Not Disturb To activate Do Not Disturb from a remote extensionGroup Listen Emergency CallsTo activate Group Listen while in a handset conversation To make the call a normal two-way speaker callTo respond to a Group Page by using Meet Me Answer Group Paging / Meet Me AnswerTo make a Group To join a group Group PresenceTo leave a group To change another group members presence statusHeadset Operation Handoff Personal Ring GroupsTo mute your headset microphone Hot DeskingTo log into a Hot Desking phone the phone must be idle To log out of Hot Desking phone the phone must be idleHot Desk Remote Logout Hot Desk PIN ChangeMake Busy Message Waiting Indicator Messaging AdvisoryMessaging Callback You can check for messages from a remote station Messaging Cancel All Callbacks Messaging Cancel CallbackMusic Night Answer Override Intrude To use Override when you encounter a busy tone Paging Phone LockBefore locking a set, ensure that User PINTo activate Phone Lock To de-activate Phone LockTo start recording while on a 2-party call Record-a-CallTo control recording, do one or all of the following To listen to a recordingVoice Dialler Speed CallTag Call Trunk Flash Timed ReminderMitel 5320 IP Phone User Guide

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