Mitel 5320 manual Attendant Call Hold Remote Retrieve, Callback, Call Forward Remote Im Here

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Mitel 5320 IP Phone User Guide

Attendant Call Hold - Remote Retrieve

To retrieve a call placed on Hold by the attendant:

1.Lift the handset.

2.Dial the appropriate feature access code.

3.Dial the digits announced by the attendant.

Callback

The Callback feature allows you to be notified when a busy phone becomes free or when a phone has been used after a no-answer condition was encountered.

To request a Callback when you reach a busy or unanswered station:

1.Press Call Me Back.

2.Hang up.

When the party is available, your phone starts ringing, and the display shows the Callback ringing indicator.

To answer a Callback:

When you see the Callback ringing indicator, lift the handset.

Call Forward - Remote (I'm Here)

To forward calls from a remote station to your current location:

1.Press Superkey (must be programmed to a key).

2.Press the No softkey until "Call Forwarding?" appears.

3.Press the Forwarding softkey.

4.Press the Next softkey until "I Am Here" appears.

5.Press the To Me softkey.

6.Dial the extension of the remote station.

If you make an error while dialing, use the <— softkey to backspace and correct the number.

7.Press (DOWN) or the Save softkey.

To cancel Call Forward – Remote from the station that set the remote forwarding:

1.Lift the handset.

2.Dial the appropriate feature access code.

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Contents Communications Director Platform Trademarks Using Your Default Phone Window and Keys Making and Answering Calls ACD Mitel 5320 IP Phone User Guide About Your Phone 5320 IP PhoneFeature Function Elements of Your PhoneRing/Message Indicators When indicator is It means thatDont Cradle the Handset Tips for Your Comfort and SafetyAdjust the Viewing Angle Protect your HearingIP Phone Window Using Your Default Phone Window and KeysGetting Started with Your Phone IP Phone Default Window and Keys Programming Features on Your KeysUsing the Settings Application About Your Phone ApplicationsUsing the Call History Application View Call Log DetailsReview Call Log Icons Tips for Setting up Your Phone Getting HelpUsing the Dial Pad to Enter Information Customizing Your PhoneSpecify Language Using the On-Screen Keyboard to Enter InformationPress Settings Specify Display Contrast Press Settings Press ContrastPress Settings Press Audio Feedback Specify Audio Feedback OptionsSpecify Call Notification Behavior Press Settings Press Call NotificationSpecify Text Size To adjust the Ringer Pitch while the phone is idle Adjust the RingerTo adjust the Ringer Volume while the phone is idle Press SuperkeyPress Settings Press Screen Saver Enable a Screen SaverEnable PC Connectivity Press Settings Press PC ConnectivityPrograming Features on Your Keys Tips on Programming FeaturesApplications available for programming on programmable keys Press Settings Press Programmable Keys Program Feature Keys Using the Settings ApplicationTo program a Phone Feature or hard key To program a Phone ApplicationPress Speed Call Clear Programming from a KeyTo program Speed Call Press Clear KeyMaking and Answering Calls Phone BookRedial Answer a CallEnd a Call Redial Saved NumberHandsfree Operation Auto-Answer To enable or disable Auto-AnswerTo switch from Handsfree mode to handset mode To end a call, do one of the followingMute Call HandlingHold Transfer Direct Transfer to Voice MailboxAdd Held ConferenceConference Split To leave a ConferenceCall Forwarding To program and enable Call Forward AlwaysSwap To alternate between the two parties To create a Call Forward profile To deactivate Call Forward Always Press Deactivate Press Profiles Press New ProfilePress Call Forwarding Press Profiles Press ActivateTo use Account Codes Using Other FeaturesAccount Codes To enter an Account Code during a callCall Forward Remote Im Here Attendant Call Hold Remote RetrieveCallback To answer a CallbackCall Forward Override Call Forward End ChainingCall Forward Forced To park an active call Call ParkCall Pickup To retrieve a parked callDirect Paging To retrieve a call when you hear the Campon toneCampon To Campon to a busy stationTo turn Handsfree Answerback off To answer a call using Handsfree AnswerbackTo turn Handsfree Answerback on To end a Handsfree Answerback call To end a Direct Page call, do one of the followingTo activate or deactivate Do Not Disturb Direct Voice CallDo Not Disturb To activate Do Not Disturb from a remote extensionTo activate Group Listen while in a handset conversation Emergency CallsGroup Listen To make the call a normal two-way speaker callTo make a Group To respond to a Group Page by using Meet Me AnswerGroup Paging / Meet Me Answer To leave a group Group PresenceTo join a group To change another group members presence statusHandoff Personal Ring Groups Headset OperationTo log into a Hot Desking phone the phone must be idle Hot DeskingTo mute your headset microphone To log out of Hot Desking phone the phone must be idleMake Busy Hot Desk Remote LogoutHot Desk PIN Change Messaging Callback Message Waiting IndicatorMessaging Advisory You can check for messages from a remote station Music Messaging Cancel CallbackMessaging Cancel All Callbacks Night AnswerPaging To use Override when you encounter a busy toneOverride Intrude Phone LockTo activate Phone Lock User PINBefore locking a set, ensure that To de-activate Phone LockTo control recording, do one or all of the following Record-a-CallTo start recording while on a 2-party call To listen to a recordingTag Call Voice DiallerSpeed Call Timed Reminder Trunk FlashMitel 5320 IP Phone User Guide
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