Mitel 5320 manual Making and Answering Calls

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Mitel 5320 IP Phone User Guide

Enable PC Connectivity	16
PROGRAMING FEATURES ON YOUR KEYS	17
Tips on Programming Features	17
Features available for programming on programmable keys	17
Applications available for programming on programmable keys	18
Program Feature Keys Using the Settings Application	19
Clear Programming from a Key	20
MAKING AND ANSWERING CALLS	21
Phone Book	21
Answer a Call	22
End a Call	22
Redial	22
Redial - Saved Number	22
Handsfree Operation	23
Auto-Answer	24
CALL HANDLING	25
Hold	25
Mute	25
Transfer	26
Direct Transfer to Voice Mailbox	26
Conference	27
Conference Split	27
Add Held	27
Swap	28
Call Forwarding	28
USING QUICK CALL FORWARD ALWAYS	28
PROGRAMMING CALL FORWARDING USING PROFILES	29
ACTIVATE CALL FORWARD	30
CANCEL CALL FORWARD	30
USING OTHER FEATURES	31
Account Codes	31

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Contents Communications Director Platform Trademarks Using Your Default Phone Window and Keys Making and Answering Calls ACD Mitel 5320 IP Phone User Guide About Your Phone 5320 IP PhoneFeature Function Elements of Your PhoneRing/Message Indicators When indicator is It means thatTips for Your Comfort and Safety Adjust the Viewing AngleDont Cradle the Handset Protect your HearingGetting Started with Your Phone Using Your Default Phone Window and KeysIP Phone Window IP Phone Default Window and Keys Programming Features on Your KeysUsing the Settings Application About Your Phone ApplicationsUsing the Call History Application View Call Log DetailsReview Call Log Icons Tips for Setting up Your Phone Getting HelpUsing the Dial Pad to Enter Information Customizing Your PhonePress Settings Using the On-Screen Keyboard to Enter InformationSpecify Language Press Settings Press Contrast Press Settings Press Audio FeedbackSpecify Display Contrast Specify Audio Feedback OptionsSpecify Text Size Press Settings Press Call NotificationSpecify Call Notification Behavior Adjust the Ringer To adjust the Ringer Volume while the phone is idleTo adjust the Ringer Pitch while the phone is idle Press SuperkeyEnable a Screen Saver Enable PC ConnectivityPress Settings Press Screen Saver Press Settings Press PC ConnectivityPrograming Features on Your Keys Tips on Programming FeaturesApplications available for programming on programmable keys Program Feature Keys Using the Settings Application To program a Phone Feature or hard keyPress Settings Press Programmable Keys To program a Phone ApplicationClear Programming from a Key To program Speed CallPress Speed Call Press Clear KeyMaking and Answering Calls Phone BookAnswer a Call End a CallRedial Redial Saved NumberHandsfree Operation To enable or disable Auto-Answer To switch from Handsfree mode to handset modeAuto-Answer To end a call, do one of the followingHold Call HandlingMute Transfer Direct Transfer to Voice MailboxConference Conference SplitAdd Held To leave a ConferenceTo program and enable Call Forward Always SwapCall Forwarding To alternate between the two partiesTo deactivate Call Forward Always Press DeactivateTo create a Call Forward profile Press Profiles Press New ProfilePress Call Forwarding Press Profiles Press ActivateUsing Other Features Account CodesTo use Account Codes To enter an Account Code during a callAttendant Call Hold Remote Retrieve CallbackCall Forward Remote Im Here To answer a CallbackCall Forward Forced Call Forward End ChainingCall Forward Override Call Park Call PickupTo park an active call To retrieve a parked callTo retrieve a call when you hear the Campon tone CamponDirect Paging To Campon to a busy stationTo turn Handsfree Answerback on To answer a call using Handsfree AnswerbackTo turn Handsfree Answerback off To end a Handsfree Answerback call To end a Direct Page call, do one of the followingDirect Voice Call Do Not DisturbTo activate or deactivate Do Not Disturb To activate Do Not Disturb from a remote extensionEmergency Calls Group ListenTo activate Group Listen while in a handset conversation To make the call a normal two-way speaker callGroup Paging / Meet Me Answer To respond to a Group Page by using Meet Me AnswerTo make a Group Group Presence To join a groupTo leave a group To change another group members presence statusHandoff Personal Ring Groups Headset OperationHot Desking To mute your headset microphoneTo log into a Hot Desking phone the phone must be idle To log out of Hot Desking phone the phone must be idleHot Desk PIN Change Hot Desk Remote LogoutMake Busy Messaging Advisory Message Waiting IndicatorMessaging Callback You can check for messages from a remote station Messaging Cancel Callback Messaging Cancel All CallbacksMusic Night AnswerTo use Override when you encounter a busy tone Override IntrudePaging Phone LockUser PIN Before locking a set, ensure thatTo activate Phone Lock To de-activate Phone LockRecord-a-Call To start recording while on a 2-party callTo control recording, do one or all of the following To listen to a recordingSpeed Call Voice DiallerTag Call Timed Reminder Trunk FlashMitel 5320 IP Phone User Guide

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PROGRAMING FEATURES ON YOUR KEYS

Tips on Programming Features

MAKING AND ANSWERING CALLS

CALL HANDLING

USING OTHER FEATURES

Account Codes