Sprint Nextel SP7084 owner manual Troubleshooting, Problem Solution

Page 36

43-5708.fm Page 36 Monday, September 18, 2000 7:56 AM

ˆTroubleshooting

Problem

Solution

 

 

 

 

Cannot program the existing ID after discon-

Perform a system update at another station (see “Per-

necting and re-connecting the phone.

forming a System Update” on Page 38).

 

 

Cannot access the program mode.

Station is off hook or on hold. Hang up or turn off hold.

 

 

Does not receive PAGE ALL.

• The station is set as the Auto Attendant. Turn off.

 

• DND is on. Turn off.

 

 

Cannot join in a conference call.

• Release Call Privacy (see“Making a Conference

 

Call” on Page 18).

 

• Another station has already joined the call.

 

 

Intercom does not work.

• Make sure both stations are connected to Lines 1

 

and 2.

 

• Called station is in DND.

 

 

Cannot view the activity of other stations.

Line 1 is not common to all units.

 

 

The line indicator flashes when a call comes

• Auto Attendant turned on. Turn off.

in but the phone does not ring.

• Ringer switch set to off. Turn on.

 

 

• Ringer programmed as off. Turn on.

 

• DND turned on. Turn off.

 

 

One station's number continues to appear

• DND is on at that station. Turn off.

when the station is not in use.

• Make sure the unit is connected to the line and AC

 

 

power.

 

 

The telephone does not ring.

• Auto Attendant turned on. Turn off.

 

• Ringer switch set to off. Turn on.

 

• Ringer programmed as off. Turn on.

 

 

There is no dial tone and the display is

Connect AC power.

blank.

 

 

 

Callers cannot hear you when using the

• Check the handset cord connection.

handset, but you can hear them.

• Check MUTE.

 

 

 

When a call comes in on Line 2, LINE 2 indi-

Check the FAX/PC switch. The switch should be set to

cator does not light.

PHONE when a PC or fax is not connected.

 

 

Cannot operate the phone during a power

Install the backup batteries.

failure.

 

 

 

36

Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Contents SP708 4-Line Phone System Contents Memory Operation Troubleshooting Features TAD Telephone Answering Device FeaturesRead this Before Installation FCC StatementFCC Wants YOU to Know Important Safety Instructions LightningFm Page 8 Monday, September 18, 2000 756 AM Quick Look at Your Phone Installation Square ConfigurationNon-Square Configuration Private Line Support Planning Your SystemMounting the System On a DeskOn a Wall or Wall Plate Installing the Backup Batteries Connecting the AC AdapterBattery Power Levels Attaching the HandsetConnecting a FAX or PC Modem Setting UP the Stations Verifying the Station and Line ConfigurationsPreparation Verifying System Configuration Station ResetSetting the Private Line Setting the RingerSetting the HANDSET, Headset and Speaker Volume Setting the Ringer VolumeSetting Always Ring Handset/Headset VolumeUsing a Headset Telephone OperationMaking Calls Answering Calls Transferring CallsConference Calling with Two Outside Lines Answering a Call While You Are On Another LineUsing Auto Redial Using FlashUsing Hold With AnnouncementUsing Mute Using the IntercomUsing Standard Phones with the System Using Automatic AnswerPaging All Stations Monitoring Other RoomsMemory Operation Storing a Name and Number in MemoryEntering a Pause Editing Stored NumbersChain-Dialing Service Numbers Testing Stored Emergency NumbersDialing a Stored Number Deleting Stored NumbersCaller ID Operation Programming Caller IDReviewing Caller ID Records Dialing Numbers from a Caller ID RecordCaller ID Messages Storing a Caller ID Record in Memory Deleting RecordsCaller ID Operation with Auto Attendant on Auto Attendant Operation Assigning AN Auto Attendant StationTurning OFF Auto Attendant Auto Attendant Station OperationTAD Operation Recording GreetingsReviewing the Greetings Setting the Greeting Mode Selecting the Primary GreetingSetting the TAD to Answer Calls Setting the Greeting TimerSelecting the Number of Rings Call ScreeningRecording Incoming Messages Recording a MemoRecording a Conversation Playing MessagesProgramming a Remote Access Code Using Remote AccessDeleting Messages Remote OperationTroubleshooting Problem SolutionTroubleshooting Performing a System Update Resetting the Time and DateCare Limited One-Year Warranty
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