Sprint Nextel SP7084 owner manual Troubleshooting

Page 37

43-5708.fm Page 37 Monday, September 18, 2000 7:56 AM

Problem	Solution


A caller's message was not saved.	• The message was not over four seconds.
	• Caller transferred the call to another	station after
	recording the message at your station.

Cannot select the greeting.	Greeting timer is on. Turn off.

The telephone answering system is dis-	Connect Line 1.
abled.

Cannot turn voice mail off.	• The station is the Auto Attendant. Turn off.
	• Greeting timer is on. Turn off.

The greeting callers hear is not Greeting 1.	• Greeting timer is on. Turn off.
	• Check primary greeting setting.

Callers cannot access a station's voice mail.	• Make sure that station has voice mail turned on.
	• Connect Line 1.
	• Call is on the private line.

The phones ring but the answering system	• Auto Attendant is on. Turn off.
does not answer the call.	• Voice mail is turned off. Turn on.
	• Voice mail is turned off. Turn on.
	• Auto Attendant is not programmed to	answer the
	ringing line.

Communication errors occur during call	A station might have been removed without performing a
transfer/intercom/page all.	system update.

Cannot enter remote code number to access	Re-enter the remote code after hearing the remote code
my messages.	menu.

Disconnected after entering my remote code	You do not have any recorded messages.
number.

U.S. Patents: 5,289,529; 5,400,393; RE34,968. Other Patents Pending.

Troubleshooting			37

Image 37

Contents SP708 4-Line Phone System Contents Memory Operation Troubleshooting TAD Telephone Answering Device Features FeaturesFCC Statement Read this Before InstallationFCC Wants YOU to Know Lightning Important Safety InstructionsFm Page 8 Monday, September 18, 2000 756 AM Quick Look at Your Phone Square Configuration InstallationNon-Square Configuration Private Line Support Planning Your SystemOn a Desk Mounting the SystemOn a Wall or Wall Plate Connecting the AC Adapter Installing the Backup BatteriesBattery Power Levels Attaching the HandsetConnecting a FAX or PC Modem Verifying the Station and Line Configurations Setting UP the StationsPreparation Station Reset Verifying System ConfigurationSetting the Private Line Setting the RingerSetting the Ringer Volume Setting the HANDSET, Headset and Speaker VolumeSetting Always Ring Handset/Headset VolumeTelephone Operation Using a HeadsetMaking Calls Transferring Calls Answering CallsConference Calling with Two Outside Lines Answering a Call While You Are On Another LineUsing Flash Using Auto RedialUsing Hold With AnnouncementUsing the Intercom Using MuteUsing Automatic Answer Using Standard Phones with the SystemPaging All Stations Monitoring Other RoomsStoring a Name and Number in Memory Memory OperationEntering a Pause Editing Stored NumbersTesting Stored Emergency Numbers Chain-Dialing Service NumbersDialing a Stored Number Deleting Stored NumbersProgramming Caller ID Caller ID OperationDialing Numbers from a Caller ID Record Reviewing Caller ID RecordsCaller ID Messages Deleting Records Storing a Caller ID Record in MemoryCaller ID Operation with Auto Attendant on Assigning AN Auto Attendant Station Auto Attendant OperationAuto Attendant Station Operation Turning OFF Auto AttendantRecording Greetings TAD OperationReviewing the Greetings Selecting the Primary Greeting Setting the Greeting ModeSetting the Greeting Timer Setting the TAD to Answer CallsSelecting the Number of Rings Call ScreeningRecording a Memo Recording Incoming MessagesPlaying Messages Recording a ConversationUsing Remote Access Programming a Remote Access CodeDeleting Messages Remote OperationProblem Solution TroubleshootingTroubleshooting Resetting the Time and Date Performing a System UpdateCare Limited One-Year Warranty