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Xerox FAX System (J) Troubleshooting Tables, Problem Check point Corrective procedure Reference

Models: FAX System (J)

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Section 4 Troubleshooting

Troubleshooting Tables

If you experience trouble with your fax machine, refer to the tables below for the appropriate corrective procedures. If the trouble persists, contact your service representative, an authorized service center or the place of purchase.

	Problem	Check point	Corrective procedure	Reference
	Problem	Check point	Corrective procedure	page
				page

	The detected document size is	Is the machine installed in a location	If the machine is installed in such a
	often wrong.	where it is exposed to strong light from	location, document size detection may
		directly overhead, or from above and	be influenced by the light. Consult	______
		behind?	with your service representative, an	______
		behind?	with your service representative, an
			authorized service center or the place
			of purchase.

	I am not able to send my	Is the modular cord connected correctly?	Connect the modular cord correctly.	______
	documents.

		Is “Communication Error” displayed?	Perform the necessary procedure to
			correct the error and try to transmit	10-7
			the documents again.

		Is Password Check Transmission	Turn Password Check Transmission	5-47
		turned ON?	OFF.	5-47
		turned ON?	OFF.

	I am not able to perform	Is the memory in your fax machine full?	Try the Broadcast Transmission	2-9
	Broadcast Transmission.		procedure again after memory becomes	2-9
	Broadcast Transmission.		procedure again after memory becomes	5-16
			available or after you create available	5-16
			available or after you create available	5-55
			space in memory.	5-55
			space in memory.

	During registration of an	Is the box number you are trying to	You CANNOT register an Encryption
	Encryption Box, an error occurs	enter the same as the subaddress	Box number that is identical to a
	when I enter the box number and	already registered for an F-Code Box?	registered F-Code Box subaddress.	______
	I cannot register the Encryption		Select a different Encryption Box
	Box.		number.

	I am not able to print out	Are the Encryption Box number and ID	If you do not know the correct
	documents from my Encryption	that you entered correct?	Encryption Box ID, contact your	______
	Box.		service representative, an authorized	______
	Box.		service representative, an authorized
			service center or the place of purchase.

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Xerox FAX System (J) manual Troubleshooting Tables, Problem Check point Corrective procedure Reference

Contents

FAX System J Trademark Information Symbols Section Basic Use of this Fax Section TroubleshootingSection Other Features This Fax Please read firstSection Optional Equipment Section Various Settings Registration This FaxSection Network FAX Settings Option Section Managing Information About Your Fax CommunicationsContents Other Features of this Fax Communicating Using F-CodesF-Code Based Communication Optional Equipment Reference Information Important! Please read it first Other precautionsPage Main Body Parts and their Functions Names of PartsDocument Processor Operation Panel and their Functions Inch Metric Basic fax screen on the touch panelInch Metric Inch Metric Preparations Metric Turning TTI Transmission ON/OFF TTI settingRegistering the Information Identifying Your Facsimile Location Info. settingRegistering your fax number Registering your station name Setting the Current Date and Time Date & Time settingRegistering your station ID Use the keypad to enter the present date, in order What is the Initial Mode? Features and Functions of this FaxMessage display when Restricted Access is turned on When You Press the Reset Key What is the Administrator Number Used For?Address Book Handling 2 Jobs Simultaneously Dual Access functionReception TransmissionChecking the status of a fax communication in progress When the Dual Access function is not availableChecking the status of a print out in progress Table codes Page Page Inch Metric Transmission Modes Switching to the Fax Operation modeCheck the transmission mode Sending DocumentsAcceptable documents Setting the Documents on the PlatenDialing methods Using the Pause keySelecting the resolution Dialing a destination fax numberSelecting the contrast Indicating the document size Checking the status of the transmission Initiating the fax transmissionStopping the transmission in progress If you have more documents to send If the Documents Were Set on the PlatenOnce there are no further pages to be scanned Receiving Documents Automatically Automatic Fax Reception Memory Reception Making copies during a receptionPrinting out the received documents Canceling a Memory Transmission during scanning Canceling a CommunicationCanceling a Memory Transmission during transmission Canceling a Reception Canceling a Direct Feed TransmissionEntering Characters What is in the Character Input screen?Functions of each key in the Character Input screen How Do I Enter Characters? Registering New One-Touch Keys Dialing the Destination Using Only One Key One-Touch KeysMaking More Detailed Settings Use the keypad to enter the desired subaddress Deleting a one-touch key Modifying or Deleting Registered InformationModifying registered information Dialing With a One-Touch Key Printing Out a One-Touch Key List Press the Abbrev. key Touch panel will return to the basic fax screen Search order Dialing the Destination Using the Address Book Address BookSearching for a Destination with the Address Book How Do I Find a Destination Address Book?If the first character is a symbol Printing Out a Telephone Directory List Automatic Redialing Dialing the Same Number Again Redailing functionsManual Redialing Sending 2-Sided Documents Duplex Transmission Fax Operation Various FunctionsFax Operation Various Functions Inch Fax Operation Various Functions Entering the fax number with the keypad Entering the fax number with a speed-dial key Tx.Press the Memory TX key until it changes to Dir. Feed Fax Operation Various Functions Press the Delayed TX key Registering New Chain Dial Keys Press the Chain key Deleting a chain dial key Dialing With a Chain Dial Key Printing Out a Sample Image of Waiting Documents Deleting the Communication Force-Starting the CommunicationModifying the Contents Communication Modifying destination information Changing the scheduled start timeDeleting fax numbers Changing fax numbers Adding fax numbersIf the other party answers If you hear a fax tonePreparation Initiating the Fax Connection Manually Manual Fax ReceptionIf the other party’s voice can be heard If a Power Failure Report is Printed Out When the Fax Data Indicator is LitIf an Error Occurs Message Procedure When One of These Message is Displayed10-7 Problem Check point Corrective procedure Reference Troubleshooting TablesON? Section Troubleshooting Troubleshooting Other Features of this Fax If the call is from a fax If the call is from a telephoneTelephone will ring a designated number of times If the call is from a telephone, but you do not Answer Fax machine will then ring using the predetermined Changing the Remote Switching Number Initiating the Reception Entering documents for the first time Preparing Documents for a Polling TransmissionAdding or replacing documents Receiving Documents Using Polling ReceptionPress the Start key. The reception operation will begin What are F-Code Boxes? Communicating Using F-Codes F-Code Based CommunicationCode password What F-Codes are used in this fax?Registering New F-Code Confidential Boxes If the optional Printer/Scanner Kit is installed and you Deleting an F-Code Confidential Box Modifying or Deleting F-Code Confidential BoxesModifying information Receiving party must Conditions You the transmitting party mustPrinting Out Documents from an F-Code Confidential Box Printing Out an F-Code Confidential Box List Entering Documents into an F-Code Confidential Box Press the Sub. conf. box Input Scan orig. to box key Conditions Transmitting party must Receiving Documents from an F-Code Based Bulletin BoardYou the receiving party must Other Features of this Fax Registering New F-Code Relay Boxes Press the Subaddress relay box key Modifying or Deleting F-Code Relay Boxes Relay station Deleting an F-Code Relay BoxRestrictions Conditions Initial transmitting stationInch Printing Out an F-Code Relay Box List Registering the Fax Forwarding Information Designating the time for Fax Forwarding to begin and end Modifying Registered Fax Forwarding InformationTurning Fax Forwarding ON/OFF Registering New Group Dial Keys Dialing Multiple Destinations as a Group Group Dial KeysEnter the desired group name. Maximum 20 characters Deleting a group dial key Dialing With a Group Dial Key Printing Out a Group Dial List Registering New Program Keys If you do not want to designate a time of day for Deleting a program key Using a Program Key Printing Out a Program Dial List To print out a Program Dial List, press the Yes key. a Conditions Required for Successful Communication Registering New Permit Telephone NumbersPress the Permit Tel No. Permit tel. nr. key Deleting a Permit Telephone Number Modifying or Deleting Permit Telephone NumbersRegistering New Permit IDs Deleting a Permit ID Modifying or Deleting Permit IDsTurning Password Check Communication ON/OFF Registering New Encryption Keys Settings in the transmitting and receiving faxesUnderstanding the Encryption Key and Key Code Deleting an Encryption Key Modifying or Deleting Encryption KeysRegistering New Encryption Boxes Use the keypad to enter the 4-digit number that you want Deleting an Encryption Box Modifying or Deleting Encryption BoxesPerforming the Operation at the Receiving Fax Performing the Operation at the Transmitting FaxIf the Box ID is other than Printing Out Documents from an Encryption BoxIf the Box ID is Printing Out an Encryption Key List Printing Out an Encryption Box List Available functions in Restricted Access Managing Fax Use by Each Department Restricted AccessRestricted Access Procedure Functions that can be scrutinized under Restricted AccessUsing the fax with Restricted Access Turned on Touch panel will change to the Registration Select If you enter an ID-code If you enter the administrator number Checking Transmission/Copy Counts Printing Out a Restricted Access ReportPress the Restricted access rep key Checking the Result of Transmissions Managing Information About Your Fax CommunicationsManaging Information About Your Fax Communications Checking the Result of ReceptionsReception, select the desired reception and press Printing Out an Activity Report Printing Out a Confirmation Report Printing Out a User Setting List Transmission Report Delayed Communication ReportRestricted Access Report Activity ReportVarious Settings and Registration Turning the Bulletin Board ON/OFF Bulletin Board setting Various Settings and Registration Speaker Volume Making Volume Settings Volume settingAlarm Volume Monitor VolumePress the T key until Scan from Doc. P. Doc. P Select the desired transmission mode setting by pressing Selecting the Automatic Reception Mode Receive Mode setting Press the T key until RX Date/Time is highlighted Fixed Size mode Auto Selection modeFixed Cassette mode Various Settings and Registration Turning Duplex Reception ON/OFF Duplex RX setting Turning 2 in 1 Reception ON/OFF 2 in 1 RX setting Turning Remote Diagnosis ON/OFF Remote Diagnosis setting Registering the Remote Test ID Remote Test ID setting Turning Manual Paper Feed ON/OFF Bypass feeding setting Press the T cursor key until Reception size is Various Settings and Registration Optional Memory Optional EquipmentOptional Equipment Opening the On-Line Manual About the On-Line ManualProcedure on the computer Performing the Setup ProcedureConnecting the fax machine and the computer Procedure on the fax machineConnecting the Fax Machine and the Computer Registering the Network FAX Reception Settings Making the Initial Settings on the Fax MachineTurning the Save Transmitted Documents Function ON/OFF Selecting the File Type Metric metric Registering the Network FAX InformationRegistering the IP address or host name Registering the file name factory default setting RX and TXRegistering the administrators e-mail address Once you are finished entering the password, press Press the Save Tx. original key and use the keypad to Printing Out a Network FAX Settings List Reference Information SpecificationsEnglish Inch version Character Input ScreensPolish and Czech Paper in Drawers Paper Size and Priority Feed Chart Inch versionOrder SelectionPaper Size and Priority Feed Chart Metric version NW-FAX Menu Flow Charts10-6 Code Cause AND/OR Procedure for Correction Error Code Tables10-8 10-9 10-10 10-11 IndexNumbers Paper Size and Priority Feed ChartMemo Memo Page Declaration of Conformity Network Compatibility Declaration Vorsicht Page 2003.9 3DB80211B