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Models: FAX System (J)

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Section 4 Troubleshooting

Problem

Check point

Corrective procedure

Reference

page

 

 

 

 

 

 

 

 

 

I am not able to perform

Did the transmitting party perform the

Check the information to be registered

 

Encrypted Communication.

appropriate registration procedure for

once again with the other party.

 

 

 

the one-touch key (designated for

 

2-13

 

 

Encrypted Transmission) as decided in

 

 

 

 

advance with the receiving party?

 

 

 

 

 

 

 

 

 

Did the receiving party perform the

Check the information to be registered

 

 

 

appropriate registration procedure for

once again with the other party.

5-51

 

 

the Encryption Box as decided in

 

 

 

 

 

 

 

advance with the transmitting party?

 

 

 

 

 

 

 

 

 

Is the Encryption Key you used correct?

Check the Encryption Key to be

5-48

 

 

 

registered once again with the other

 

 

 

5-56

 

 

 

party.

 

 

 

 

 

 

 

 

I am not able to perform Remote

Is your telephone service set for pulse

Some telephones allow you to transmit

 

Switching.

dialing?

the desired tone signals by simply

 

 

 

 

pushing the appropriate buttons. Refer

______

 

 

 

to the Instruction Manual for the

 

 

 

 

telephone being used.

 

 

 

 

 

 

 

 

Did you use the correct Remote

Check the registered number. (Factory

5-6

 

 

Switching number?

default setting: 55)

 

 

 

 

 

 

 

I was able to receive a fax, but it

Is Fax Forwarding turned ON?

Check the Fax Forwarding setting.

 

was not printed out and the

 

 

5-28

documents are not in memory.

 

 

 

 

 

 

 

I am not able to receive

Is the modular cord connected correctly?

Connect the modular cord correctly.

______

documents.

 

 

 

 

 

 

 

 

 

 

Is “Communication Error” displayed?

Perform the necessary procedure to

 

 

 

 

correct the error and try to receive the

10-7

 

 

 

documents again.

 

 

 

 

 

 

 

 

Is Password Check Reception turned

Turn Password Check Reception OFF.

5-47

 

 

ON?

 

 

 

 

 

 

 

 

 

I am not able to receive

Is the memory in your fax machine full?

Try to receive the documents once

2-9

documents into memory

 

again after memory becomes available

 

5-16

(Memory Reception).

 

or after you create available space in

 

5-55

 

 

 

memory.

 

 

 

 

 

 

 

 

I am not able to perform Polling

Did the transmitting party perform the

Check with the transmitting party.

 

Reception.

Polling Transmission procedure

 

______

 

 

correctly?

 

 

 

 

 

 

 

4-6

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