RCA 25425RE1A manual Auto Attendant Operation, Turn Auto Attendant On/Off

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Auto Attendant Operation

Auto Attendant

You can set this phone to function as the Auto-Attendant. A phone designated as an Auto- Attendant will pick up and redirect incoming calls to other extensions in the system. Each Auto-Attendant can pick up only one line at a time, so you may wish to have more than one Auto-Attendant within your system. You can designate up to 16 Auto-Attendants in your system. To prevent several units picking up the same call at once, you should assign different pickup delay times for each Auto-Attendant units.

Turn Auto Attendant On/Off

Press the ATTENDANT button to switch this function on or off. The ATTENDANT light is lit when the function is activated.

Auto Attendant Sequence for Callers

When Auto-Attendant is on, this phone automatically picks up a ringing line after the pickup time you programmed, and plays the designated Auto-Attendant greeting. When a caller enters an extension number after hearing the greeting, the Auto-Attendant transfers the call to that extension. If the requested extension doesn’t pick up within 45 seconds, the Auto-Attendant takes the call back and plays the general greeting. If Auto-Attendant unit is in use, the call will be placed on hold.

If the caller does not enter an extension number after hearing the message, the Auto-Attendant waits about 5 seconds and replays the ATTENDANT OGA (out-going announcement) for the caller. If the caller still does not enter an extension number within 5 seconds;

a)the Greeting Only OGA “Sorry, no one is available to answer the call. Please call again.” will be played if the answering system is set to off.

b)the greeting “Welcome to general delivery mailbox. Please leave your name and phone number after the tone.” will be played if the answering system is set to on and mailbox sets to general.

If the caller presses 00 after hearing the message, the Auto-Attendant Auxiliary Outgoing Message plays. The caller can then enter an extension number, and the call will be redirected.

Recording Auto Attendant Greetings

There are three different Auto Attendant outgoing messages. They are Day Greeting, Night Greeting and Auxiliary Greeting.

Day Greeting is played during the time you set as day time. The Default Day Greeting is “Hello, please enter your party’s extension. If you do not know the extension number, press zero (0), zero (0).”

Night Greeting is played during the time you set as night time. The Default Night Greeting is “Hello, please enter your party’s extension. If you do not know the extension number, press zero (0), zero (0).”

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Contents Model Quick Guide on PgsImportant Information Equipment Approval InformationNotification to the Local Telephone Company Rights of the Telephone CompanyInterference Information Hearing Aid Compatibility FCC RF Radiation Exposure StatementLicensing Table of Contents Storing the Last Number Dialed Connections & Setup IntroductionTelephone Jack Requirements Parts ChecklistImportant Installation Information Base Layout AttendantImportant Installation Guidelines Installing the PhoneConnections & Setup Data Port Connect the handset cordSystem Verification Other System PhonesAnswering system To set the MailboxVolume Programming the TelephoneProgramming the Telephone Auto AttendantRinger Tone Priority LinePhone Name Delay RingPhone ID Intercom Auto Answer Flash TimeDisplay Contrast Call Alert ToneNo Unknown/Blocked Local Area Code Regional Area CodesManually Setting the Time and Date Hour FormatRestoring the Default Settings Pickup DelayProgramming the Answering System Programming the Answering SystemMessage Interrupt Message LengthCall Screening Remote Password MailboxAuto Attendant Pickup Delay Programming the Auto AttendantProgramming the Auto Attendant Set Day Time for Auto AttendantSet Night Time for Auto Attendant Set Night Time on / OFFBasic Operation Basic OperationSet Weekend Greeting Set Valid IDMaking Calls with the Optional Headset Making Calls with the HandsetMaking Calls with the Speakerphone Switching Between the Speakerphone, Handset, and Headset Pre-dialingAnswering Calls If you receive a call on the priority line MuteDo Not Disturb HoldFlash RedialReceiving a Transferred Call from Another Station Reviewing the Redial NumbersTransferring a Call to Another Station Privacy Conference CallsTo connect and conference To disconnect one partyIntercom Calls Intercom CallsOne-Touch Intercom Answering an Intercom CallIntercom Conference Calls Paging All StationsCaller ID Caller IDSummary Screen Receiving and Storing CID RecordsIf You Programmed Your Local Area Code If You Did Not Program Your Local Area CodeDeleting a CID Record Deleting All Call RecordsMemory Call Waiting Caller IDMemory Log and Phone Book Directory Memory Storing a Number and Name in MemoryStoring the Last Number Dialed Reviewing Phone Book Directory MemoryReviewing the Intercom/Memory Log memory location Memory Delete/Clear Storing a Pause in MemoryDialing a Stored Number Chain Dialing For exampleClear All Memories Answering System Operation Answering SystemTurning the Answering System On/Off Recording a GreetingRecording Incoming Messages Monitoring Incoming CallsMemo Recording Two-Way RecordingAccessing the Answering System from Another Location Connecting with the Answering SystemMessage Playback Deleting Messages To delete messagesToll Saver Operation Auto Attendant Operation Auto AttendantTurn Auto Attendant On/Off Auto Attendant Sequence for CallersPlayback and Erasing Auto Attendant Greetings Using Multiple Auto Attendants Display MessagesTroubleshooting Guide Operation By BatteryOperation without Power Troubleshooting GuideGeneral Product Care Accessory Information Warranty InformationWarranty Assistance Limited Warranty Thomson, Inc Alameda Ave Socorro, TexasWarranty Information Index Index Thomson Inc
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