Avaya 5410 manual Speed Dial, Redial, Mute, Hold

Page 11

Speed Dial

Basic Call Handling Features - Page 11

Speed Dial

The Speed Dial feature allows you to have the 5410 telephone automatically dial calls to telephone numbers stored in your personal directory (maximum of 48). See Speed Dials on page 13.

To make a call to a personal directory entry using the Speed Dial feature:

1.Press the SpDial softkey. The Speed Dial screen is displayed.

2.Press the button next to the entry you want to call.

3.If the entry you want is not displayed, use and to cycle through the entries or key the first letter of the required name to jump to the page with a matching entry.

4.The 5410 telephone dials the number for you.

Redial

The Redial (or Last Number Dialed) feature automatically redials a previously dialed extension or outside number (up to 24 digits). Your 5410 will store the up to ten of the last numbers dialed.

Note: If you have dialed the same number twice in succession, it will only have one appearance in the redial list.

To redial previously dialed number:

1.Press Redial. Use and to step through the entries. When you have located the required number, press the associated key.

Mute

During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. This feature is most commonly used in conjunction with the Speakerphone, but can be used to hold an off-line conversation at any time during a call.

Preventing the other person on the line from hearing you:

1.Press Mute. The other party cannot hear you.

The indicator next to the Mute button lights when Mute is active.

2.To reinstate two-way conversation, press Mute again.

Hold

If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can then Hold the first call and answer the second call.

To put an existing call on hold:

1.Press Hold or the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is on hold.

2.Answer the second call by pressing the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is connected.

To return to the held call:

1.If you have a call in progress, then first put that call on hold as above.

2.To retrieve a held call, simply press the Call Appearance button with the against it.

Notes: 1. After a pre-set time (defined by your System Administrator), you are reminded that you have a call on hold by the hold icon changing for a few moments to and the phone ringing.

2.If the system feature AutoHold is on (consult your System Administrator) then you can hold an active call () by pressing the second call’s Call Appearance button (). If AutoHold is off, then pressing the second call’s Call Appearance button () will drop the first call.

3.To transfer a held call see Transfer on page 12.

IP Office 5410 User’s Guide

Basic Call Handling Features - Page 11

40DHB0002UKEY – Issue 1 (7th February 2005)

Speed Dial

Image 11
Contents IP Office Contents Function Keys System Features Index Overview 5410 TelephoneCall Coverage Appearance Call Appearance KeysBridged Appearance Line AppearanceCall Appearance/Function Key Icons System FeaturesClearing a Call Basic Call Handling FeaturesAnswer a Call Making a CallTo change from the handset to the speakerphone Headset WorkingSpeakerphone To clear a headset callHold Speed DialRedial MuteMessage TransferConference Overview of Speed Dials Speed DialsEditing a Speed Dial Using Speed DialsDialing a Speed Dial Number Deleting a Speed DialAdding a New Speed Dial Overview of the Call Log Using the Call LogSaving a Call Log Entry to Your Speed Dial List Using the Call LogViewing the Call Log Making Calls from the Call LogErasing All Logged Calls Setting Which Calls are LoggedDeleting a Call Log Entry Overview of 5410 Options Changing the 5410 OptionsTo change the ring pattern Adjusting the Display ContrastSelecting Personalized Options Ring OptionsDefault Phone/Erase All Settings Call Log SetupUsing Self Test Automatic Gain Control AGC LanguageChanging Key Labels Overview of the Function Keys Function KeysChanging the labels of the Function Keys Programming Your Own FunctionsName Description Toggles Data Function Key ProgrammingAdmin1 Shorthand Programming ModeAdmin Pages Longhand Programming Feature on ButtonUser # Display Key FeaturesDial # Group #AD Abbreviated Dial Admin Self-AdministerAbsnt Set Absent Text Acct Account Code EntryBusyH Busy On Held Apear AppearanceAutCB Automatic Callback Busy BusyConf+ Conference Add CFrwd Call Forwarding AllClrCW Clear CW CnfRV Conference Meet MeCWOff Call Waiting Off CPark Call Park ! Park the current callCPkUp Call Pickup Dir Directory CWOn Call Waiting OnCWSus Call Waiting Suspend DCW Dial CWDNDOn Do Not Disturb On Dirct Dial DirectDPkUp Directed Call Pickup DNDOf Do Not Disturb OffDNDX+ Do Not Disturb Exception Add DNDX- Do Not Disturb Exception DeleteFolTo Follow Me To DTone Secondary Dial ToneEmrgy Dial Emergency Flash Flash Hook #FwBOf Forward On Busy Off FwBOn Forward On Busy OnFwdNo Forward Number FwdOf Cancel All ForwardingFwdH+ Forward Hunt Group Calls On FwdH- Forward Hunt Group Calls OffHdSet Headset Toggle FwUOn Forward Unconditional OnFwUOf Forward Unconditional Off GrpPg Group PagingHfAns Internal Auto-Answer Here- Follow Me Here CancelHGEna Hunt Group Enable Here+ Follow Me HereHGOS+ Set Hunt Group Out of Service HGDis Hunt Group DisableHGNS+ Set Hunt Group Night Service HGNS- Clear Hunt Group Night ServiceICSeq Set Inside Call Sequence Hold Hold CallHoldCW Hold Call Waiting IAuto Automatic IntercomListn Call Listen Intru Call IntrudeNATim Set No Answer Time Login Extn LoginLogof Extn Logout Music Hold MusicPCall Priority Call Park Park #Park Call Park to Other Extension PickM Call Pickup Members PhyEx Dial Physical Extension by NumberPickA Call Pickup Any PickG Call Pickup GroupQueue Call Queue RBak+ Ringback When FreeProg Abbreviated Dial Program Quota Clear QuotaRelay Relay Pulse RBak Cancel Ringback When FreeRBSeq Set Ringback Sequence Recor Call RecordRide Ride Call Rely- Relay OffResum Resume Call Rtriv Retrieve CallRngOf Ringer Off SusCW Suspend CW SAC Send All Calls ! Switch do not disturb on/offSpres AD Suppress Steal Call StealToggl Toggle Calls Timer TimerSuspe Suspend Call TmDay Time of DayVMOn Voicemail On VMRB+ Voicemail Ringback OnVMCol Voicemail Collect VMOff Voicemail OffAnswering Calls System FeaturesIntroduction Making CallsAt another extension Call ForwardingDiverting Calls Do Not DisturbVoicemail Default Feature CodesConference Unconditional On Index58 Index
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