Avaya 5410 manual Transfer, Conference, Message

Page 12

Page 12 - Transfer

Basic Call Handling Features

Transfer

The Transfer feature allows you to transfer a call from your telephone to another extension or outside number.

To transfer the current call to another extension

1.With a call in progress, press Transfer

2.When you hear dial tone, dial the number to which the call is to be transferred.

3.Do one of the following:

To transfer the call without announcing it, either hang up or press Transfer again. The transfer is complete. If the transferred call is not answered within a preset time, it is returned to you.

To announce the call before transferring it, wait for the called party to answer.

If the called party is willing to accept the call, press Transfer again to complete the transfer.

If the called party does not wish to accept the call, press Drop. You can return to the held call by pressing its call appearance button.

If the line is busy or if there is no answer, press Drop.

You can return to the held call by pressing its call appearance button.

To transfer a new call to a held call using Conference:

1.With a call in progress and you wish to make an enquiry call or another call arrives,

press Hold. Make or answer the second call. The second call requires to be transferred to the first held call.

2.To transfer the new call to the held call, press Conference and then Drop. The transfer is complete.

Conference

The Conference feature allows you to conference other parties (including yourself) into a call.

Notes: 1. The number of parties allowed in a conference is controlled by your telephone system.

2. Two Call Appearance keys are required for the conference feature.

To add another party to a call:

1.With a call in progress press Conference. The existing call is put on hold.

2.Dial the number of the person you want to add to the call.

3.Wait for an answer.

If the called party does not answer or does not want to join the conference, press Drop. You can return to the held call by pressing its call appearance button.

4.To add the person to the call, press Conference again.

5.Repeat steps 1 through 4 for additional conference connections.

To add a held call(s) to an active call:

1.Press Conference.

2.All held calls are added to the conference.

To leave a conference call:

1. To leave a conference, press Drop.

Message

Your Message lamp turns on when a caller has left a message for you.

Press the Message button to retrieve your messages and follow the prompts.

Page 12 - Basic Call Handling Features

IP Office 5410 User’s Guide

Transfer

40DHB0002UKEY – Issue 1 (7th February 2005)

Image 12
Contents IP Office Contents Function Keys System Features Index 5410 Telephone OverviewCall Appearance Keys Bridged AppearanceLine Appearance Call Coverage AppearanceSystem Features Call Appearance/Function Key IconsBasic Call Handling Features Answer a CallMaking a Call Clearing a CallHeadset Working SpeakerphoneTo clear a headset call To change from the handset to the speakerphoneSpeed Dial RedialMute HoldTransfer ConferenceMessage Speed Dials Overview of Speed DialsUsing Speed Dials Dialing a Speed Dial NumberDeleting a Speed Dial Editing a Speed DialAdding a New Speed Dial Using the Call Log Overview of the Call LogUsing the Call Log Viewing the Call LogMaking Calls from the Call Log Saving a Call Log Entry to Your Speed Dial ListSetting Which Calls are Logged Deleting a Call Log EntryErasing All Logged Calls Changing the 5410 Options Overview of 5410 OptionsAdjusting the Display Contrast Selecting Personalized OptionsRing Options To change the ring patternCall Log Setup Using Self TestDefault Phone/Erase All Settings Language Changing Key LabelsAutomatic Gain Control AGC Function Keys Overview of the Function KeysProgramming Your Own Functions Changing the labels of the Function KeysFunction Key Programming Name Description Toggles DataShorthand Programming Mode Admin PagesAdmin1 Feature on Button Longhand ProgrammingDisplay Key Features Dial #Group # User #Admin Self-Administer Absnt Set Absent TextAcct Account Code Entry AD Abbreviated DialApear Appearance AutCB Automatic CallbackBusy Busy BusyH Busy On HeldCFrwd Call Forwarding All ClrCW Clear CWCnfRV Conference Meet Me Conf+ Conference AddCPark Call Park ! Park the current call CPkUp Call PickupCWOff Call Waiting Off CWOn Call Waiting On CWSus Call Waiting SuspendDCW Dial CW Dir DirectoryDirct Dial Direct DNDOn Do Not Disturb OnDNDOf Do Not Disturb Off DNDX+ Do Not Disturb Exception AddDNDX- Do Not Disturb Exception Delete DPkUp Directed Call PickupDTone Secondary Dial Tone Emrgy Dial EmergencyFlash Flash Hook # FolTo Follow Me ToFwBOn Forward On Busy On FwBOf Forward On Busy OffFwdOf Cancel All Forwarding FwdH+ Forward Hunt Group Calls OnFwdH- Forward Hunt Group Calls Off FwdNo Forward NumberFwUOn Forward Unconditional On FwUOf Forward Unconditional OffGrpPg Group Paging HdSet Headset ToggleHere- Follow Me Here Cancel HGEna Hunt Group EnableHere+ Follow Me Here HfAns Internal Auto-AnswerHGDis Hunt Group Disable HGNS+ Set Hunt Group Night ServiceHGNS- Clear Hunt Group Night Service HGOS+ Set Hunt Group Out of ServiceHold Hold Call HoldCW Hold Call WaitingIAuto Automatic Intercom ICSeq Set Inside Call SequenceIntru Call Intrude Listn Call ListenLogin Extn Login Logof Extn LogoutMusic Hold Music NATim Set No Answer TimePark Park # Park Call Park to Other ExtensionPCall Priority Call PhyEx Dial Physical Extension by Number PickA Call Pickup AnyPickG Call Pickup Group PickM Call Pickup MembersRBak+ Ringback When Free Prog Abbreviated Dial ProgramQuota Clear Quota Queue Call QueueRBak Cancel Ringback When Free RBSeq Set Ringback SequenceRecor Call Record Relay Relay PulseRely- Relay Off Resum Resume CallRtriv Retrieve Call Ride Ride CallRngOf Ringer Off SAC Send All Calls ! Switch do not disturb on/off Spres AD SuppressSteal Call Steal SusCW Suspend CWTimer Timer Suspe Suspend CallTmDay Time of Day Toggl Toggle CallsVMRB+ Voicemail Ringback On VMCol Voicemail CollectVMOff Voicemail Off VMOn Voicemail OnSystem Features IntroductionMaking Calls Answering CallsCall Forwarding Diverting CallsDo Not Disturb At another extensionDefault Feature Codes VoicemailIndex Conference Unconditional On58 Index
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