AltiGen comm AltiTouch 500 manual About Passwords, Transfer to AltiGen Voice Mail System Feature

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About Passwords

A valid password must be 4 to 8 digits (numbers or letters A-Z) in length and cannot be the same as its extension number. Basic password patterns, such as repeated digits (1111), consecutive digits strings (1234), or digits that match the extension (Ext. 101 using 1012, 9101, 10101, etc.) are not allowed. The letters map to numbers as follows:

Numbers	Letters
2	A, B, C, a, b, c
3	D, E, F, d, e, f
4	G, H, I, g, h, i
5	J, K, L, j, k, l

Numbers	Letters
6	M, N, O, m, n, o
7	P, Q, R, S, p, q, r, s
8	T, U, V, t, u, v
9	W, X, Y, Z, w, x, y, z

Transfer to AltiGen Voice Mail System Feature

If the Auto Attendant/IVR is not active when you want to login from a remote phone, you must have the operator or any other internal user transfer you into AltiGen Voice Mail System. There are two ways to transfer users into AltiGen Voice Mail System:

•Normally, anyone in the office is able to send an outside user into AltiGen Voice Mail System by pressing FLASH #40 while connected to the user.

•If FLASH is disabled2, you can also login to AltiGen Voice Mail System by pressing * during the voice mail greeting of any extension. If you’re calling your own extension, you then enter your password. If you’re calling someone else’s extension, press # to enter your extension and then your password.

Returning to Auto Attendant/IVR from the AltiGen Voice Mail System

After a remote login, you can dial 9 from the main menu to return to the Auto Attendant/IVR, provided the Auto Attendant/IVR is configured and activated. This allows you to access voice mail and also speak with or leave messages for others on the same phone call. Even if you decide not to leave a message, you can press 9 to return to the Auto Attendant/IVR.

2FLASH may be disabled if the operator or user is using any TAPI third party application that does not support it.

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Contents AltiTouch Trademarks Contents Using the AltiGen Voice Mail System Appendix a User Reference AltiTouch 500 Manual Warranty Sales Outside the U.S.A Effect of State LawAltiTouch 500 Manual Vii Viii AltiTouch 500 Manual Introduction OverviewControls and Functions LCD display Hook switch Telephone keypad Parts Checklist AltiTouch 500 Manual AltiTouch 500 Connections InstallationAltiTouch 500 Manual Wall Mounting Wall Mounting Back View Configuring Phone Settings AltiTouch 500 Manual Making a Call Phone FunctionsEditing Telephone Number before Dialing Receiving a CallAdjusting Headset Receiver Volume Adjusting Handset Receiver VolumeAdjusting Speakerphone Receiver Volume Receiving a Call Waiting Call Switching Between the Handset and the SpeakerphoneAccessing Outside Lines Switching Between the Handset and the HeadsetRedialing Muting a Call Putting a Call on HoldTelephone Directory Storing a New Number and Name in DirectoryAltiTouch 500 Manual Dialing Telephone Numbers from the Directory Using the Keypad to Enter a NameDeleting Entries in the Directory To store a new number and name in the memory buttons Storing a New Number and Name in the Memory ButtonsCaller ID Caller ID ServiceCaller ID Display Viewing the Caller ID List Missed New Calls CountCalling Back a Number From the Caller ID List Use IndicationDeleting a Call From the Caller ID List Deleting All Calls from the Caller ID ListClearing the Message Waiting Indicator Resetting Your Telephones ProgrammingUNAVAILABLE, Private Call and Error Messages Case of DifficultyTroubleshooting Maintenance InformationAltiTouch 500 Manual Feature Tips Using the AltiGen Voice Mail SystemTo login for the first time To perform a normal login at your stationTo login from another station or as a virtual extension Remote LoginFor remote login from outside the office For standard remote loginTransfer to AltiGen Voice Mail System Feature About PasswordsListening to Messages AltiGen Voice Mail System Main Menu OptionsDisposing of the Messages About Outcalls to Cellular or PCS Phone Numbers Making a Call from within the AltiGen Voice Mail System Sending MessagesTo send a message Recording Greetings Personal OptionsTo record an Initial Greeting Changing your PasswordAbout the Delivery Number Using Message NotificationTo Set Message Notification To Set Up a Reminder Call Using Reminder CallsTo Set Up Call Forwarding Feature TipsCall Forwarding Reviewing Scheduled Reminder CallsCreating a Distribution List Using Distribution ListsEditing a Distribution List Deleting a Distribution List Dynamic MessagingReviewing a Distribution List Caller’s Options ZoomerangHow it Works, with and without Caller ID To use ZoomerangTo Leave a Private Message Private MessagingTo Check Message Status or Delete Messages AltiTouch 500 Manual Basic Phone Operation Appendix a User ReferenceTransfer AltiServ Feature CodesAppendix a User Reference AltiTouch 500 Manual Index AltiTouch 500 Manual AltiTouch 500 Manual