AT&T 1040 user manual Case of difficulty

Appendix J

In case of difficulty

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. Have the serial number, found on the underside of your phone, available when contacting customer service. Please retain your receipt as your proof of purchase.

To purchase accessories or replacement parts, please contact customer service by visiting our website at www.telephones.att.com or calling 1 (800) 222–3111. In Canada, dial 1 (866) 288-4268.

My telephone appears to	• Make sure the power adapter is securely
be dead.	plugged into an outlet not controlled by a wall
	switch.
	• Make sure the telephone line cords are plugged
	firmly into the telephone base and the jack.
	• Unplug the telephone’s electrical power. Wait for
	approximately 15 seconds, then plug it back in.
	Allow up to one minute for the telephone to
	synchronize.
	• This system is not compatible with any other AT&T
	4-line small business telephones, except for the
	1040, 1070 and 1080 telephones.

System features, (intercom, transfer, hold release, etc.) do not work with my old AT&T 4-line telephones (984, 974, 945, etc.).

•This system is not compatible with any other AT&T 4-line small business telephones, except for the 1040, 1070 and 1080 telephones.

Intercom, hold, call privacy or other advanced features do not work properly.

•If you have fiber optic service, (digital service to the building, analog service within the building,) VoIP (Voice over the Internet) service, or cable telephone service, the router that the system uses may interfere with system communication.

•If Line 1 is a DSL line, have a professional install a splitter on the telephone line. See the in- stallation guide and contact your DSL service provider for more information.

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