Cisco Systems 2140, 2130 manual Product Serial Number Location, Cisco Product Identification Tool

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Appendix A Troubleshooting

Product Serial Number Location

	Table A-2	NIC 1 and NIC 2 LED Descriptions

	LED	Color	State	Description

	Left		Off	10-Mb/s connection
	(location 1)
	(location 1)	Green	Solid	100-Mb/s connection
		Green	Solid	100-Mb/s connection

		Amber	Solid	1000-Mb/s (or 1-Gb/s) connection

	Right		Off	No network connection
	(location 2)
	(location 2)	Green	Solid	Network connection
		Green	Solid	Network connection

		Green	Blinking	Transmit/receive activity

Product Serial Number Location

On the Cisco ADE 2130 and 2140 Series appliance, the serial number label is located on the right-hand corner above the RJ-45 serial connector on the front of the appliance. (See Figure A-3.)

Figure A-3 Cisco ADE 2130 and 2140 Series Appliance Serial Number Location

202590

SN: XXXNNNNXXXX

Note The serial number for the Cisco ADE 2130 and 2140 Series appliance is 11 characters long.

Cisco Product Identification Tool

The Cisco Product Identification (CPI) tool helps you retrieve the serial number of your Cisco products.

Before you submit a request for service online or by phone, use the CPI tool to locate your product serial number. You can access this tool from the Cisco Support website by clicking the Get Tools & Resources link, clicking the All Tools (A-Z)tab, and then choosing Cisco Product Identification Tool from the alphabetical list.

This tool offers three search options:

•Search by product ID or model name

•Browse for Cisco model

•Copy and paste the output of the show command to identify the product

Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before you place a service call.

Cisco Application Deployment Engine (ADE) 2130 and 2140 Series Appliance Hardware Installation Guide

	78-18579-02	A-7

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Contents Text Part Number Americas HeadquartersCopyright 2008 Cisco Systems, Inc. All rights reserved N T E N T S Lifting Guidelines Preparing Your Site for Installation Powering Up the Cisco ADE 2130 and 2140 Series Appliance Appliance C-2 About This Guide Objectives Document Revision HistoryAudience OrganizationChapter Title Description ConventionsBewaar Deze Instructies Safety WarningsAviso Instruções Importantes DE Segurança Warnung Wichtige SicherheitshinweiseAvvertenza Importanti Istruzioni Sulla Sicurezza Spara Dessa Anvisningar GEM Disse Anvisninger Xiv Related Documentation Obtaining Documentation and Submitting a Service RequestXvi A P T E R Model Product OverviewProduct Serial Number Location Cisco ADE 2130 Series Appliance Cisco ADE 2130 and 2140 Series Appliance ConfigurationsCisco Product Identification Tool Cisco ADE 2140 Series Appliance Specification Description Cisco Spare Part NumberGB Sdram CADE-RAM-25EF= CADE-2U-AC-PSU=Cisco ADE 2130 and 2140 Series Appliance Front View Hardware FeaturesColor State Description Front Control Panel LEDs and SwitchesCisco ADE 2130 and 2140 Series Appliance Rear View SwitchUsed used NIC LEDsAC and DC Power Supply LEDs Ethernet Port NIC 1 and NIC Input/Output Ports and ConnectorsType Description Ethernet Port Pin Signal DescriptionSerial Console Port Signal Description RTS CTS DTR DSR TXD RXD GND RJ-45-to-DB-9 Terminal Adapter ConsoleDC Power Supply Input AC and DC Power SuppliesEnvironmental Monitoring Overtemperature Protection OTPRegulatory Compliance Overcurrent Protection OCPA P T E R General Precautions Safety GuidelinesSafety with Electricity Safety with EquipmentPage Preventing Electrostatic Discharge Damage Site Planning Preparing Your Site for InstallationLifting Guidelines Post Open Rack Rack Installation Safety GuidelinesSite Environment Airflow Guidelines Temperature and Humidity GuidelinesSpecification Minimum Maximum Power ConsiderationsDC Power Supply Safety Considerations Method of ProcedureUnpacking and Checking the Contents of Your Shipment Cisco Part Number Cisco Information Packet and WarrantyReplacement, Repair, or Refund Policy for Hardware Duration of Hardware WarrantyTo Receive a Return Materials Authorization RMA Number Required Tools and EquipmentTask Verified by Date Installation ChecklistCreating a Site Log Serial Console Port Connections Ethernet and Console Port ConsiderationsNIC 1 and NIC 2 RJ-45 Ethernet Connections 78-18579-02 Page Installing the Cisco ADE 2130 and 2140 Series Appliance Rack-Mounting Configuration Guidelines Installing the Cisco ADE 2130 and 2140 Series Appliance 2-Post Rack-Mount Kit Post Rack-Mount Hardware KitAttaching the L Brackets to the Appliance Mid-Mounting in a 2-Post RackAttaching an L Bracket to a Center Post Installing the Appliance in the Rack4-post Rails and Brackets Item No Description Quantity Attaching the Inner Slide Rails to the ApplianceAttaching the Outer Slide Rails to the Rack Installing the Appliance into the RackInstalling Appliance into Rack Cisco ADE 2130 and 2140 Series Appliance Power Connecting the Appliance AC Power Grounding the Rack Connecting the Appliance DC Power and GroundPower Connections Grounding Connections 10 Stripping the Ground Wire Wiring the DC-Input Power Source 12 Stripping the Power Wire Connecting the Network Interface Connecting the Network and Console CablesCable Management Connecting the ConsolePower-Up Procedure AC Power Supply Powering Up the Cisco ADE 2130 and 2140 Series ApplianceChecking the LEDs Power-Up Procedure DC Power SupplyADE 2130 and 2140 Appliance Front-Panel LEDs A P T E R Before You Begin Preparing for a Successful InstallationHardware Options Description Cisco Spare Part NumberRemoving the Cover Beginning the InstallationTools and Supplies Needed Removing the Cisco ADE 2130 and 2140 Series Appliance Cover Removing the Front Bezel Installing a Hard Drive Tray into the ApplianceRemoving the Hard Drive Tray Removing the Processor Air Duct Removing and Installing the Processor Air DuctTo remove the processor air duct Installing the Processor Air Duct Installing and Removing MemoryBranch Channel B Channel a Installing DIMMs Installing DIMMsRemoving DIMMs Removing and Installing the PCI Adapter CardConfiguration Lower Slot Upper Slot Configuration Bottom Slot Middle Slot Top SlotPCI riser assembly Pins Removing the PCI Riser AssemblyRemoving a Full-Height Adapter Card Removing a PCI Adapter CardInstalling a PCI Adapter Card Installing the PCI Riser Assembly Installing or Replacing a Power SupplyAC and DC Power Supply Modules Replacing a Redundant Power SupplyAdding a New Redundant Power Supply Replacing a Nonredundant Power SupplyInstalling the Cover Completing the Installation231198 Page Troubleshooting Overview TroubleshootingProblem Solving Environmental Reporting Features Troubleshooting the Power and Cooling SystemsTroubleshooting Adapter Cards, Cables, and Connections Front-Panel LEDs Reading the LEDsFigure A-2 NIC 1 and NIC 2 LEDs NIC LEDsCisco Product Identification Tool Product Serial Number LocationPage Site Log Initials DateMaintaining Your Site Environment Maintaining the Cisco ADE 2130 ApplianceCables and Connectors General Exterior Cleaning and InspectionAppliance Adapter CardsCooling TemperatureAltitude HumidityElectrostatic Discharge Electromagnetic and Radio Frequency InterferenceMagnetism Power Source InterruptionsPage Numerics EMI See ESDNIC See MOPRFI Preventing effects RJ-45 pinout NIC Safety guidelinesIN-5 IN-6