Cisco Systems 2130, 2140 manual Problem Solving

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Appendix A Troubleshooting

Problem Solving

When each of these conditions is met, the hardware installation is complete, and you should proceed to perform a basic configuration (see the software installation guide or user guide that shipped with your appliance for proper configuration procedures).

If you cannot locate the source of the problem, contact a customer service representative for information on how to proceed. For technical support information, see the Cisco Information Packet publication that shipped with your appliance. Before you call, have the following information ready:

Appliance chassis type and serial number (see the “Cisco Product Identification Tool” section on page 1-4or the “Cisco Product Identification Tool” section on page A-7for more information)

Maintenance agreement or warranty information (see the Cisco Information Packet)

Type of software and version number (if applicable)

Date you received the new appliance

Brief description of the problem you are having and the steps you have taken to isolate and resolve the problem

Note Ensure you provide the customer service representative with any upgrade or maintenance information that was performed on the Cisco ADE 2130 and 2140 Series appliance after your initial installation. (See the “Creating a Site Log” section on page 2-15and Appendix B, “Site Log,” for Site Log information.)

Problem Solving

The key to problem solving is to isolate the problem to a specific location by comparing what the Cisco ADE 2130 and 2140 Series appliance is doing to what it should be doing.

In other words, when troubleshooting, define the specific symptoms, identify all potential problems that could be causing the symptoms, and then systematically eliminate each potential problem (from most likely to least likely) until the symptoms disappear.

The following steps provide guidelines to use in the problem-solving process:

Step 1 Analyze the problem and create a clear problem statement. Define symptoms and potential causes. Step 2 Gather the facts that you need to help isolate possible causes.

Step 3 Consider possible causes based on the facts that you gathered.

Step 4 Create an action plan based on those causes. Begin with the most likely problem and devise a plan in which you manipulate only one variable.

Step 5 Implement the action plan. Perform each step carefully while testing to see whether the symptom disappears.

Step 6 Analyze the results to determine whether the problem has been resolved. If the problem was resolved, consider the process complete.

Step 7 If the problem has not been resolved, create an action plan based on the next most probable cause on your list. Return to Step 4 and repeat the process until the problem is solved.

Step 8 Make sure that you undo anything that you changed while implementing your action plan. Remember that you want to change only one variable at a time.

Cisco Application Deployment Engine (ADE) 2130 and 2140 Series Appliance Hardware Installation Guide

 

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Contents Americas Headquarters Text Part NumberCopyright 2008 Cisco Systems, Inc. All rights reserved N T E N T S Lifting Guidelines Preparing Your Site for Installation Powering Up the Cisco ADE 2130 and 2140 Series Appliance Appliance C-2 About This Guide Document Revision History ObjectivesAudience OrganizationConventions Chapter Title DescriptionSafety Warnings Bewaar Deze InstructiesWarnung Wichtige Sicherheitshinweise Avvertenza Importanti Istruzioni Sulla SicurezzaAviso Instruções Importantes DE Segurança Spara Dessa Anvisningar GEM Disse Anvisninger Xiv Obtaining Documentation and Submitting a Service Request Related DocumentationXvi A P T E R Product Overview ModelProduct Serial Number Location Cisco ADE 2130 and 2140 Series Appliance Configurations Cisco Product Identification ToolCisco ADE 2130 Series Appliance Specification Description Cisco Spare Part Number Cisco ADE 2140 Series ApplianceGB Sdram CADE-RAM-25EF= CADE-2U-AC-PSU=Hardware Features Cisco ADE 2130 and 2140 Series Appliance Front ViewFront Control Panel LEDs and Switches Color State DescriptionSwitch Cisco ADE 2130 and 2140 Series Appliance Rear ViewNIC LEDs Used usedAC and DC Power Supply LEDs Input/Output Ports and Connectors Ethernet Port NIC 1 and NICEthernet Port Pin Signal Description Serial Console PortType Description Signal Description RJ-45-to-DB-9 Terminal Adapter Console RTS CTS DTR DSR TXD RXD GNDAC and DC Power Supplies DC Power Supply InputOvertemperature Protection OTP Environmental MonitoringRegulatory Compliance Overcurrent Protection OCPA P T E R Safety Guidelines General PrecautionsSafety with Equipment Safety with ElectricityPage Preventing Electrostatic Discharge Damage Preparing Your Site for Installation Lifting GuidelinesSite Planning Rack Installation Safety Guidelines Post Open RackSite Environment Temperature and Humidity Guidelines Airflow GuidelinesPower Considerations Specification Minimum MaximumMethod of Procedure DC Power Supply Safety ConsiderationsUnpacking and Checking the Contents of Your Shipment Cisco Information Packet and Warranty Cisco Part NumberDuration of Hardware Warranty Replacement, Repair, or Refund Policy for HardwareTo Receive a Return Materials Authorization RMA Number Required Tools and EquipmentInstallation Checklist Creating a Site LogTask Verified by Date Ethernet and Console Port Considerations NIC 1 and NIC 2 RJ-45 Ethernet ConnectionsSerial Console Port Connections 78-18579-02 Page Installing the Cisco ADE 2130 and 2140 Series Appliance Rack-Mounting Configuration Guidelines Installing the Cisco ADE 2130 and 2140 Series Appliance Post Rack-Mount Hardware Kit 2-Post Rack-Mount KitMid-Mounting in a 2-Post Rack Attaching the L Brackets to the ApplianceInstalling the Appliance in the Rack Attaching an L Bracket to a Center Post4-post Rails and Brackets Attaching the Inner Slide Rails to the Appliance Item No Description QuantityInstalling the Appliance into the Rack Attaching the Outer Slide Rails to the RackInstalling Appliance into Rack Cisco ADE 2130 and 2140 Series Appliance Power Connecting the Appliance AC Power Connecting the Appliance DC Power and Ground Power ConnectionsGrounding the Rack Grounding Connections 10 Stripping the Ground Wire Wiring the DC-Input Power Source 12 Stripping the Power Wire Connecting the Network and Console Cables Connecting the Network InterfaceConnecting the Console Cable ManagementPowering Up the Cisco ADE 2130 and 2140 Series Appliance Power-Up Procedure AC Power SupplyPower-Up Procedure DC Power Supply Checking the LEDsADE 2130 and 2140 Appliance Front-Panel LEDs A P T E R Preparing for a Successful Installation Before You BeginHardware Options Description Cisco Spare Part NumberBeginning the Installation Tools and Supplies NeededRemoving the Cover Removing the Cisco ADE 2130 and 2140 Series Appliance Cover Installing a Hard Drive Tray into the Appliance Removing the Front BezelRemoving the Hard Drive Tray Removing and Installing the Processor Air Duct Removing the Processor Air DuctTo remove the processor air duct Installing and Removing Memory Installing the Processor Air DuctBranch Channel B Channel a Installing DIMMs Installing DIMMsRemoving and Installing the PCI Adapter Card Removing DIMMsConfiguration Bottom Slot Middle Slot Top Slot Configuration Lower Slot Upper SlotRemoving the PCI Riser Assembly PCI riser assembly PinsRemoving a PCI Adapter Card Removing a Full-Height Adapter CardInstalling a PCI Adapter Card Installing or Replacing a Power Supply Installing the PCI Riser AssemblyReplacing a Redundant Power Supply AC and DC Power Supply ModulesReplacing a Nonredundant Power Supply Adding a New Redundant Power SupplyCompleting the Installation Installing the Cover231198 Page Troubleshooting Troubleshooting OverviewProblem Solving Troubleshooting the Power and Cooling Systems Environmental Reporting FeaturesTroubleshooting Adapter Cards, Cables, and Connections Reading the LEDs Front-Panel LEDsNIC LEDs Figure A-2 NIC 1 and NIC 2 LEDsProduct Serial Number Location Cisco Product Identification ToolPage Site Log Date InitialsMaintaining the Cisco ADE 2130 Appliance Maintaining Your Site EnvironmentGeneral Exterior Cleaning and Inspection Cables and ConnectorsAppliance Adapter CardsTemperature CoolingHumidity AltitudeElectrostatic Discharge Electromagnetic and Radio Frequency InterferencePower Source Interruptions MagnetismPage Numerics See ESD EMISee MOP NICPreventing effects RJ-45 pinout NIC Safety guidelines RFIIN-5 IN-6