Cisco Systems 2140, 2130 manual Troubleshooting the Power and Cooling Systems

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Appendix A Troubleshooting

Problem Solving

Note The LEDs on the front panel of the appliance enable you to determine appliance performance and operation. For a description of these LEDs, see the “Reading the LEDs” section on page A-5.

When problem solving, check the following appliance subsystems first:

•Power and cooling systems—External power source, AC power cable or DC power wires, and appliance fans. Also check for inadequate ventilation, air circulation, or environmental conditions.

•Adapter cards—Checking the LEDs on the adapter card can help you to identify a failure.

•Cables—Ensure that the external cables connecting the appliance to the network are all secure.

Troubleshooting the Power and Cooling Systems

Both the power LED and the fans can help you troubleshoot a power problem. Check the following items to help isolate the problem:

•When the Cisco ADE 2130 and 2140 Series appliance is connected to the power source, is the appliance power LED on the front panel on?

–If not, check the connection of the AC power cord or DC power wires.

–If the power LED is still off, the problem might be a power supply failure.

•Does the appliance shut down after being on for only a short time?

–Check for an environmentally induced shutdown (see the “Environmental Reporting Features” section on this page).

–Check the fans. If the fans are not working, the appliance will overheat and shut itself down.

–If the fans are not working, you might need to check the power supply connections to the fans.

Checking this connection will require you to shut down the appliance, remove any external cables, and open up the appliance. For more information, see the “Removing the Cover” section on page 4-3.

–Ensure that the appliance intake and exhaust vents are clear.

–Check the environmental site requirements in the “Temperature and Humidity Guidelines” section on page 2-9.

•Does the appliance partially boot, but the LEDs do not light?

–Check for a power supply failure by inspecting the power LED on the front panel of the appliance. If the LED is on, the power supply is functional.

–If the LED is off, refer to the Cisco Information Packet for warranty information or contact your customer service representative.

Environmental Reporting Features

The Cisco ADE 2130 and 2140 Series appliance has protection circuits that monitor and detect overcurrent, overvoltage, and overtemperature conditions inside the appliance. If the power supply shuts down or latches off, an AC cycle of off for 15 seconds and on for 1 second resets the power supply. For more information, see the “Environmental Monitoring” section on page 1-16.

Cisco Application Deployment Engine (ADE) 2130 and 2140 Series Appliance Hardware Installation Guide

 

78-18579-02

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Contents Text Part Number Americas HeadquartersCopyright 2008 Cisco Systems, Inc. All rights reserved N T E N T S Lifting Guidelines Preparing Your Site for Installation Powering Up the Cisco ADE 2130 and 2140 Series Appliance Appliance C-2 About This Guide Objectives Document Revision HistoryAudience OrganizationChapter Title Description ConventionsBewaar Deze Instructies Safety WarningsAvvertenza Importanti Istruzioni Sulla Sicurezza Warnung Wichtige SicherheitshinweiseAviso Instruções Importantes DE Segurança Spara Dessa Anvisningar GEM Disse Anvisninger Xiv Related Documentation Obtaining Documentation and Submitting a Service RequestXvi A P T E R Model Product OverviewProduct Serial Number Location Cisco Product Identification Tool Cisco ADE 2130 and 2140 Series Appliance ConfigurationsCisco ADE 2130 Series Appliance Cisco ADE 2140 Series Appliance Specification Description Cisco Spare Part NumberGB Sdram CADE-RAM-25EF= CADE-2U-AC-PSU=Cisco ADE 2130 and 2140 Series Appliance Front View Hardware FeaturesColor State Description Front Control Panel LEDs and SwitchesCisco ADE 2130 and 2140 Series Appliance Rear View SwitchUsed used NIC LEDsAC and DC Power Supply LEDs Ethernet Port NIC 1 and NIC Input/Output Ports and ConnectorsSerial Console Port Ethernet Port Pin Signal DescriptionType Description Signal Description RTS CTS DTR DSR TXD RXD GND RJ-45-to-DB-9 Terminal Adapter ConsoleDC Power Supply Input AC and DC Power SuppliesEnvironmental Monitoring Overtemperature Protection OTPRegulatory Compliance Overcurrent Protection OCPA P T E R General Precautions Safety GuidelinesSafety with Electricity Safety with EquipmentPage Preventing Electrostatic Discharge Damage Lifting Guidelines Preparing Your Site for InstallationSite Planning Post Open Rack Rack Installation Safety GuidelinesSite Environment Airflow Guidelines Temperature and Humidity GuidelinesSpecification Minimum Maximum Power ConsiderationsDC Power Supply Safety Considerations Method of ProcedureUnpacking and Checking the Contents of Your Shipment Cisco Part Number Cisco Information Packet and WarrantyReplacement, Repair, or Refund Policy for Hardware Duration of Hardware WarrantyTo Receive a Return Materials Authorization RMA Number Required Tools and EquipmentCreating a Site Log Installation ChecklistTask Verified by Date NIC 1 and NIC 2 RJ-45 Ethernet Connections Ethernet and Console Port ConsiderationsSerial Console Port Connections 78-18579-02 Page Installing the Cisco ADE 2130 and 2140 Series Appliance Rack-Mounting Configuration Guidelines Installing the Cisco ADE 2130 and 2140 Series Appliance 2-Post Rack-Mount Kit Post Rack-Mount Hardware KitAttaching the L Brackets to the Appliance Mid-Mounting in a 2-Post RackAttaching an L Bracket to a Center Post Installing the Appliance in the Rack4-post Rails and Brackets Item No Description Quantity Attaching the Inner Slide Rails to the ApplianceAttaching the Outer Slide Rails to the Rack Installing the Appliance into the RackInstalling Appliance into Rack Cisco ADE 2130 and 2140 Series Appliance Power Connecting the Appliance AC Power Power Connections Connecting the Appliance DC Power and GroundGrounding the Rack Grounding Connections 10 Stripping the Ground Wire Wiring the DC-Input Power Source 12 Stripping the Power Wire Connecting the Network Interface Connecting the Network and Console CablesCable Management Connecting the ConsolePower-Up Procedure AC Power Supply Powering Up the Cisco ADE 2130 and 2140 Series ApplianceChecking the LEDs Power-Up Procedure DC Power SupplyADE 2130 and 2140 Appliance Front-Panel LEDs A P T E R Before You Begin Preparing for a Successful InstallationHardware Options Description Cisco Spare Part NumberTools and Supplies Needed Beginning the InstallationRemoving the Cover Removing the Cisco ADE 2130 and 2140 Series Appliance Cover Removing the Front Bezel Installing a Hard Drive Tray into the ApplianceRemoving the Hard Drive Tray Removing the Processor Air Duct Removing and Installing the Processor Air DuctTo remove the processor air duct Installing the Processor Air Duct Installing and Removing MemoryBranch Channel B Channel a Installing DIMMs Installing DIMMsRemoving DIMMs Removing and Installing the PCI Adapter CardConfiguration Lower Slot Upper Slot Configuration Bottom Slot Middle Slot Top SlotPCI riser assembly Pins Removing the PCI Riser AssemblyRemoving a Full-Height Adapter Card Removing a PCI Adapter CardInstalling a PCI Adapter Card Installing the PCI Riser Assembly Installing or Replacing a Power SupplyAC and DC Power Supply Modules Replacing a Redundant Power SupplyAdding a New Redundant Power Supply Replacing a Nonredundant Power SupplyInstalling the Cover Completing the Installation231198 Page Troubleshooting Overview TroubleshootingProblem Solving Environmental Reporting Features Troubleshooting the Power and Cooling SystemsTroubleshooting Adapter Cards, Cables, and Connections Front-Panel LEDs Reading the LEDsFigure A-2 NIC 1 and NIC 2 LEDs NIC LEDsCisco Product Identification Tool Product Serial Number LocationPage Site Log Initials DateMaintaining Your Site Environment Maintaining the Cisco ADE 2130 ApplianceCables and Connectors General Exterior Cleaning and InspectionAppliance Adapter CardsCooling TemperatureAltitude HumidityElectrostatic Discharge Electromagnetic and Radio Frequency InterferenceMagnetism Power Source InterruptionsPage Numerics EMI See ESDNIC See MOPRFI Preventing effects RJ-45 pinout NIC Safety guidelinesIN-5 IN-6
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