Cisco Systems 2130, 2140 manual Troubleshooting Adapter Cards, Cables, and Connections

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Appendix A Troubleshooting

Problem Solving

The following conditions can cause an abnormally high appliance temperature:

•Fan failure

•Air conditioner failure in the room

•Airflow blocked to cooling vents

Take steps to correct the problem. For information about environmental operating conditions, see the “Temperature and Humidity Guidelines” section on page 2-9.

Troubleshooting Adapter Cards, Cables, and Connections

Network problems can be caused by an adapter card, cables or cable connections, or external devices such as a hub, wall jack, WAN interface, or terminal. Check for the following symptoms to help isolate the problem:

•Adapter card is not recognized by the Cisco ADE 2130 and 2140 Series appliance.

–Make sure that the adapter card is firmly seated in its slot. For information on adapter card installation and removal, see the “Completing the Installation” section on page 4-20.

–Check the LEDs on the adapter card. Each adapter card has its own set of LEDs. For information on these LEDs, see the “Reading the LEDs” section on page A-5.

–Make sure that you have a version of software that supports the adapter card. Refer to the documentation that was included with your adapter card.

•Adapter card is recognized, but interface ports do not initialize.

–Make sure that the adapter card is firmly seated in its slot. For information on adapter card installation and removal, see the “Completing the Installation” section on page 4-20.

–Check external cable connections.

–Make sure that you have a version of software that supports the adapter card. Refer to the documentation that was included with your adapter card.

•The Cisco ADE 2130 and 2140 Series appliance does not boot properly, or it constantly or intermittently reboots.

–Make sure that the adapter card is firmly seated in its slot. For information on adapter card installation and removal, see the “Completing the Installation” section on page 4-20.

–Check the appliance chassis or the application software. For warranty information, refer to the Cisco Information Packet publication that shipped with your appliance or contact your customer service representative.

•If you are using the console port with a terminal, and the Cisco ADE 2130 and 2140 Series appliance boots but the console screen is frozen.

–Check the external console connection.

–Verify that the parameters for your terminal are set as follows:

(a)The terminal should have the same data rate that the appliance has (9600 bps is the default).

(b)8 data bits.

(c)No parity generated or checked.

(d)1 stop bit.

•The Cisco ADE 2130 and 2140 Series appliance powers up and boots only when an adapter card is removed.

Cisco Application Deployment Engine (ADE) 2130 and 2140 Series Appliance Hardware Installation Guide

 

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Contents Americas Headquarters Text Part NumberCopyright 2008 Cisco Systems, Inc. All rights reserved N T E N T S Lifting Guidelines Preparing Your Site for Installation Powering Up the Cisco ADE 2130 and 2140 Series Appliance Appliance C-2 About This Guide Audience Document Revision HistoryObjectives OrganizationConventions Chapter Title DescriptionSafety Warnings Bewaar Deze InstructiesAviso Instruções Importantes DE Segurança Warnung Wichtige SicherheitshinweiseAvvertenza Importanti Istruzioni Sulla Sicurezza Spara Dessa Anvisningar GEM Disse Anvisninger Xiv Obtaining Documentation and Submitting a Service Request Related DocumentationXvi A P T E R Product Overview ModelProduct Serial Number Location Cisco ADE 2130 Series Appliance Cisco ADE 2130 and 2140 Series Appliance ConfigurationsCisco Product Identification Tool GB Sdram CADE-RAM-25EF= Specification Description Cisco Spare Part NumberCisco ADE 2140 Series Appliance CADE-2U-AC-PSU=Hardware Features Cisco ADE 2130 and 2140 Series Appliance Front ViewFront Control Panel LEDs and Switches Color State DescriptionSwitch Cisco ADE 2130 and 2140 Series Appliance Rear ViewNIC LEDs Used usedAC and DC Power Supply LEDs Input/Output Ports and Connectors Ethernet Port NIC 1 and NICType Description Ethernet Port Pin Signal DescriptionSerial Console Port Signal Description RJ-45-to-DB-9 Terminal Adapter Console RTS CTS DTR DSR TXD RXD GNDAC and DC Power Supplies DC Power Supply InputRegulatory Compliance Overtemperature Protection OTPEnvironmental Monitoring Overcurrent Protection OCPA P T E R Safety Guidelines General PrecautionsSafety with Equipment Safety with ElectricityPage Preventing Electrostatic Discharge Damage Site Planning Preparing Your Site for InstallationLifting Guidelines Rack Installation Safety Guidelines Post Open RackSite Environment Temperature and Humidity Guidelines Airflow GuidelinesPower Considerations Specification Minimum MaximumMethod of Procedure DC Power Supply Safety ConsiderationsUnpacking and Checking the Contents of Your Shipment Cisco Information Packet and Warranty Cisco Part NumberTo Receive a Return Materials Authorization RMA Number Duration of Hardware WarrantyReplacement, Repair, or Refund Policy for Hardware Required Tools and EquipmentTask Verified by Date Installation ChecklistCreating a Site Log Serial Console Port Connections Ethernet and Console Port ConsiderationsNIC 1 and NIC 2 RJ-45 Ethernet Connections 78-18579-02 Page Installing the Cisco ADE 2130 and 2140 Series Appliance Rack-Mounting Configuration Guidelines Installing the Cisco ADE 2130 and 2140 Series Appliance Post Rack-Mount Hardware Kit 2-Post Rack-Mount KitMid-Mounting in a 2-Post Rack Attaching the L Brackets to the ApplianceInstalling the Appliance in the Rack Attaching an L Bracket to a Center Post4-post Rails and Brackets Attaching the Inner Slide Rails to the Appliance Item No Description QuantityInstalling the Appliance into the Rack Attaching the Outer Slide Rails to the RackInstalling Appliance into Rack Cisco ADE 2130 and 2140 Series Appliance Power Connecting the Appliance AC Power Grounding the Rack Connecting the Appliance DC Power and GroundPower Connections Grounding Connections 10 Stripping the Ground Wire Wiring the DC-Input Power Source 12 Stripping the Power Wire Connecting the Network and Console Cables Connecting the Network InterfaceConnecting the Console Cable ManagementPowering Up the Cisco ADE 2130 and 2140 Series Appliance Power-Up Procedure AC Power SupplyPower-Up Procedure DC Power Supply Checking the LEDsADE 2130 and 2140 Appliance Front-Panel LEDs A P T E R Hardware Options Preparing for a Successful InstallationBefore You Begin Description Cisco Spare Part NumberRemoving the Cover Beginning the InstallationTools and Supplies Needed Removing the Cisco ADE 2130 and 2140 Series Appliance Cover Installing a Hard Drive Tray into the Appliance Removing the Front BezelRemoving the Hard Drive Tray Removing and Installing the Processor Air Duct Removing the Processor Air DuctTo remove the processor air duct Installing and Removing Memory Installing the Processor Air DuctBranch Channel B Channel a Installing DIMMs Installing DIMMsRemoving and Installing the PCI Adapter Card Removing DIMMsConfiguration Bottom Slot Middle Slot Top Slot Configuration Lower Slot Upper SlotRemoving the PCI Riser Assembly PCI riser assembly PinsRemoving a PCI Adapter Card Removing a Full-Height Adapter CardInstalling a PCI Adapter Card Installing or Replacing a Power Supply Installing the PCI Riser AssemblyReplacing a Redundant Power Supply AC and DC Power Supply ModulesReplacing a Nonredundant Power Supply Adding a New Redundant Power SupplyCompleting the Installation Installing the Cover231198 Page Troubleshooting Troubleshooting OverviewProblem Solving Troubleshooting the Power and Cooling Systems Environmental Reporting FeaturesTroubleshooting Adapter Cards, Cables, and Connections Reading the LEDs Front-Panel LEDsNIC LEDs Figure A-2 NIC 1 and NIC 2 LEDsProduct Serial Number Location Cisco Product Identification ToolPage Site Log Date InitialsMaintaining the Cisco ADE 2130 Appliance Maintaining Your Site EnvironmentAppliance General Exterior Cleaning and InspectionCables and Connectors Adapter CardsTemperature CoolingElectrostatic Discharge HumidityAltitude Electromagnetic and Radio Frequency InterferencePower Source Interruptions MagnetismPage Numerics See ESD EMISee MOP NICPreventing effects RJ-45 pinout NIC Safety guidelines RFIIN-5 IN-6
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