Table 11 Troubleshooting General Problems
Problem | Solution |
Power |
|
Library will not power on. | • Check all power cord connections. |
| • Make sure that each power switch is on. |
| • Press anywhere on the GUI touch screen to activate |
| the display and turn on the library. |
| • Verify that the LEDs on the back of the library are on |
| and that the fans are turning to ensure the library is |
| receiving power. |
| • Replace the power cord(s). |
| • Contact your authorized service provider. |
|
|
One of the redundant power supplies | • Check the LEDs on the power supplies to identify the |
is not functioning properly. | one that may be at fault. |
| • Check GUI for FSC code. |
| • Contact your authorized service provider. |
|
|
No display messages appear on the | • Touch the GUI screen to bring out of sleep mode. |
GUI touch screen. | • Make sure the power cord is connected. |
| • Make sure the power switches are on. |
| • Check that the LEDs on the back of the library are on |
| and the fans are turning. |
| • Cycle power to the library or reboot using the GUI |
| touch screen. |
| • Try to access the library from the Web using the |
| Remote Management Interface (see page 79), or |
| through a |
| StorageWorks Library & Tape Tools (see page 98). |
| • Download library firmware (see page 97). |
| • Contact your authorized service provider. |
|
|
Tape Movement |
|
An error message appears after | • Verify that tapes are inserted correctly in the |
inserting the magazine or loading | magazine. |
tapes. | • Ensure that you are using the correct tape type for |
| your drive technology. |
| • Contact your authorized service provider. |
|
|