HP MSL6000 manual Run a Vertical Calibration test from

Page 137

Table 11 Troubleshooting General Problems (continued)

Problem

Solution

A tape is stuck in a drive.

Cycle power to the library or reboot using the GUI

 

 

touch screen, and retry unloading the tape from the

 

 

library GUI touch screen, the Remote Management

 

 

Interface, or the host application software.

 

Ensure the host application software is not reserving

 

 

the slot or drive. The software needs to cancel the

 

 

reservation. If necessary, disconnect from the host,

 

 

power cycle, and unload the drive.

 

Contact your authorized service provider.

 

 

 

A tape is stuck in the robotics.

Run a Vertical Calibration test from the

 

 

Diagnostics section of the Utilities menu.

 

Cycle power to the library or reboot using the GUI

 

 

touch screen.

 

Contact your authorized service provider.

 

 

 

A tape is stuck in a storage slot.

Using the GUI touch screen, open the appropriate

 

 

door, and remove the magazine.

 

Pull the tape out.

 

Reinsert the magazine.

 

If the magazine is damaged, contact your

 

 

authorized service provider.

 

 

 

Robotics are misaligned.

Run a Vertical Calibration test from the

Robotics won’t get a tape.

 

Diagnostics section of the Utilities menu.

Ensure that you are using the correct tape type for

Tape/drive/robotics are misaligned.

 

your drive technology.

 

Contact your authorized service provider.

 

 

 

Media

 

 

Cannot load tape into drive.

Ensure your media and format type matches your

 

 

drive type.

 

 

 

A new Ultrium data cartridge that is

LTO Cartridge Memory has failed or is damaged.

write-enabled is rejected by the drive.

 

Replace the data cartridge.

 

 

 

A new Ultrium data cartridge that is

LTO Cartridge Memory has failed, and the drive has

write-protected is rejected in multiple

 

found no data to recover. Replace the data

known good drives.

 

cartridge.

 

 

 

MSL6000 series tape library user guide 137

Image 137
Contents HP StorageWorks MSL6000 series tape library user guide Page Contents Remote Management Interface OperationRegulatory compliance notices MaintenanceTroubleshooting Specifications Electrostatic Discharge Configuration ExamplesOptional Fibre Channel Card Index FiguresPage Tables Page Related documentation About this guideDocument conventions Convention Element Document conventions and symbolsHelpful web sites HP technical supportHP-authorized reseller Page Models IntroductionAccessories Tape Drives Library tape drive locations Ultrium Tape DrivesHP Ultrium 960 format trademark Ultrium Tape CartridgesSdlt Tape Drives Sdlt Tape Cartridges Magazines Library power supplies Power SuppliesLibrary Controller Board RoboticsLibrary controller board Library controller board connections Factory-Defined Accessory PCI SlotsEmbedded Network Storage Router Optional Front Panel IndicatorsLibrary front panel Multi Unit Library SystemsLibrary PTM mounting location Converting a Tabletop Model to a Rackmount Model InstallationConverting a tabletop model four-drive model shown Setting Up the Rackmount ModelMSL6000 series tape library user guide Installation MSL6000 series tape library user guide Securing the library Converting a Rackmount Model to a Tabletop ModelConverting a rackmount model two-drive model shown Applying Power to the LibraryCabling for Scsi Configurations Two Tape Drives, Dual Host System Supported Scsi CablesFour Tape Drives, Dual Host System Setting a Scsi ID Library ConfigurationChanging Default Configuration Settings Library Configuration Setting Up a Reserved Slot #24 #23 #22 #21 #20 #19 #18 #17 #16 #15 #14 #13 #12 Reserved Slot NumberingReserved slot locations, Ultrium MSL6030 Reserved slot locations, lower module, Sdlt Cleaning Slot #2 Cleaning Slot #0 Cleaning Slot #1 Library Configuration IP address determination screen Configuring the Network SettingsLibrary Configuration Magazine Doors OperationFront Panel Magazine door mechanical releases emergency access GUI Touch Screen IndicatorsFront Panel and Media Security Locks Operation Initialization Screen Library Display Screens and OptionsLibrary Status Screen Host SystemOperation Technical Support Information Mail Slot Access Left-hand Magazines OnlyMagazine Access Move Media Magazine access screen two-drive model shownGUI Contrast Controls PowerStatus Power-down confirmation message screenMenu Cartridge MapOnline Library Options Menu SelectionsView System Data Area Enabled Drive and Slot Numbering Scsi Options Module ConfigurationSCSI-3 PID Generate Unit Attention Reports Network Options Default view network options screenLibrary Edit Options AreaLibrary Info Scsi Network PasswordsUtilities Area Diagnostics screen four-drive model shown DiagnosticsSecurity Level Inserting and Removing Tape CartridgesFactory Removing tape cartridge magazines Removing MagazinesInserting Cartridges into a Magazine Using Mail Slots Left-hand Magazines OnlyLeft-hand magazine mail slot two-drive model shown Labeling Tape CartridgesAttaching a bar code label to an Ultrium tape cartridge Ultrium LabelsSdlt Labels Proper Ultrium bar code label placementAttaching a bar code label to an Sdlt tape cartridge Media Label IdentifiersOverview Remote Management InterfaceAccessing the Remote Management Interface MSL6000 series tape library user guide Status Using Menu ButtonsClick Execute the Move Move MediaSetup screen SetupLibrary configuration screen Drive Configuration Scsi ConfigurationFunctions History Changing the Remote Management Interface PasswordsMSL6000 series tape library user guide Remote Management Interface Using the Library Maintenance Menu MaintenanceMaintaining Tape Cartridges Ultrium Cartridges Sdlt Cartridges Running a Cleaning CartridgeManually Running a Cleaning Cartridge Automatically Running a Cleaning CartridgeRunning a Cleaning Cartridge from a Cleaning Slot Running a Cleaning Cartridge from a Mail SlotRunning a Cleaning Cartridge from a Tape Cartridge Slot Replacing a Cleaning Cartridge in a Mail Slot Replacing a Cleaning Cartridge in a Reserved SlotReplacing a Cleaning Cartridge in a Right Magazine Updating Firmware Updating firmware using the Remote Management InterfaceUsing a Serial Connection Using HP StorageWorks Library & Tape ToolsFirmware Flashing Procedure Maintenance Identifying Platform Problems TroubleshootingTroubleshooting flow chart Performing Error RecoveryERP Fault Symptom Codes FSCsEnsure Scsi options are set correctly FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC Null FSC FSC Magazine in the master module FSC FSC Troubleshooting General Problems Troubleshooting Run a Vertical Calibration test from Check the host device file system access permissions Lvds or single-ended Scsi and is properly installed RAID Using Diagnostic Support ToolsMSLUtil Running Library Diagnostic TestsHP StorageWorks Library and Tape Tools Their status Regulatory compliance identification numbers Regulatory compliance noticesFederal Communications Commission notice FCC rating labelModification Canadian notice Avis CanadienCables Class a equipmentClass B equipment European Union noticeJapanese notices Korean notices Japanese power cord statementTaiwanese notices Class a equipment Class B equipmentLaser compliance notices Taiwan battery recycle statementDutch laser notice French laser notice Italian laser notice German laser noticeJapanese laser notice Spanish laser notice Recycling noticesCzecholslovakian notice Danish noticeDutch notice French notice Estonian notice Finnish noticeGreek notice German noticeHungarian notice Italian notice Latvian notice Lithuanian notice Descarte de Lixo Elétrico na Comunidade Européia Polish notice Portuguese noticeSlovakian notice Slovenian notice Spanish notice Swedish notice Mechanical SpecificationsPower Environmental All Models Acoustics Safety and RegulatorySpecifications Grounding Methods Electrostatic DischargeElectrostatic Discharge Scsi Cable Configurations Configuration ExamplesMSL6030/MSL6026, 2 hosts/2 drives Configuration ExamplesHost Prerequisites Optional Fibre Channel CardSerial Port Connectors and IndicatorsPower Indicator Scsi Vhdci Connectors ConfigurationDefault Ethernet Settings Ethernet PortMSL6030/MSL6026 standalone MSL6060/MSL6052 standalone Optional Fibre Channel Card FCC Index170 PTM 176 Figures Page Page Page Tables
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