HP MSL6000 manual Run a Vertical Calibration test from

Table 11 Troubleshooting General Problems (continued)

Problem	Solution
A tape is stuck in a drive.	•	Cycle power to the library or reboot using the GUI
		touch screen, and retry unloading the tape from the
		library GUI touch screen, the Remote Management
		Interface, or the host application software.
	• Ensure the host application software is not reserving
		the slot or drive. The software needs to cancel the
		reservation. If necessary, disconnect from the host,
		power cycle, and unload the drive.
	• Contact your authorized service provider.
A tape is stuck in the robotics.	•	Run a Vertical Calibration test from the
		Diagnostics section of the Utilities menu.
	• Cycle power to the library or reboot using the GUI
		touch screen.
	• Contact your authorized service provider.
A tape is stuck in a storage slot.	•	Using the GUI touch screen, open the appropriate
		door, and remove the magazine.
	• Pull the tape out.
	•	Reinsert the magazine.
	• If the magazine is damaged, contact your
		authorized service provider.
Robotics are misaligned.	•	Run a Vertical Calibration test from the
Robotics won’t get a tape.		Diagnostics section of the Utilities menu.
	•	Ensure that you are using the correct tape type for
Tape/drive/robotics are misaligned.
		your drive technology.
	• Contact your authorized service provider.
Media
Cannot load tape into drive.	•	Ensure your media and format type matches your
		drive type.
A new Ultrium data cartridge that is	•	LTO Cartridge Memory has failed or is damaged.
write-enabled is rejected by the drive.		Replace the data cartridge.
A new Ultrium data cartridge that is	•	LTO Cartridge Memory has failed, and the drive has
write-protected is rejected in multiple		found no data to recover. Replace the data
known good drives.		cartridge.

MSL6000 series tape library user guide 137