Dimplex CGn20 manual Troubleshooting, Symptom Cause Corrective Action

Troubleshooting

Symptom	Cause	Corrective Action
The flame effect will	Mains plug is not plugged in.	Check plug is connected to wall socket
not start.		correctly.
	Switch A is in the ‘ON’ ( I ) position, but	Press Switch B once for flame effect. (See
	mode Switch B has not been pressed. (See	Fig. 2)
	Fig. 2)
	Low water level.	Check ‘Low water level’ warning LED ‘E’
		under canopy hood. (See Fig. 2). If ‘ON’ fill
		water tank.
	Low voltage connector not connected	Check that the connector is inserted
	properly. (See Fig. 8)	correctly. (See Fig. 8)
The flame effect is	Flame effect control knob is set too low.	Increase level of flame by turning Control
too low.	(See Fig. 2)	knob C to the left slowly. (See Fig. 2)
	The water in the sump may be too high	If water level in the sump is more than
	due to the drawer being opened and	40mm, the sump should be removed and
	closed a number of times, water tank	emptied in the sink.
	removed a number of times, or the stove
	has been moved.
	Metal Disc at the base of Sump might be	Clean Metal Discs with soft brush supplied.
	dirty (See Fig. 13)	(See Fig. 13) See ‘Maintenance.’ for a step by
		step procedure.
Unpleasant smell	Dirty or stale water.	Clean the unit as described under
when unit is used.		maintenance.
	Using unfiltered tap water.	Use only filtered tap water.
The flame effect has	Flame effect setting is too high.	Turn the flame effect Control knob C to the
too much smoke.		right until it is at minimum and slowly turn
		to the left, about ¼ a turn, at a time. Give
		the flame generator some time to adjust
		before increasing. (See Fig. 2)
Main lamps are not	LED ‘E’ Fig. 2 is Lit.	Follow instructions under Maintenance,
working and there		‘Filling the water tank’.
are no flames or
smoke.	LED ‘E’ Fig. 2 is not Lit.	Check the plug is connected to wall socket
		correctly.
		Switch ‘A’ Fig. 2 is in the ‘ON’ ( I ) position.
		Press switch ‘B’ Fig. 2 until you can hear one
		beep only, for flame effect.
Condensation on	Glass surfaces may be cold	Open stove doors slightly until glass warms
inner glass surfaces		up.
		Turn down flame effect during this process.

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