Hearth and Home Technologies PALOMA-GR, PALOMA-BL Troubleshooting, Intellifire Ignition System

Page 48

10 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.

A. Intellifire Ignition System

Symptom

Possible Cause

Corrective Action

 

 

 

1. The ignitor/module

a. Incorrect wiring.

Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor

makes noise, but no

 

are connected to correct terminals on module and pilot assembly.

spark.

 

Reversed wires at the module may cause system to make sparking

 

 

noise, but spark may not be present at pilot hood.

 

 

 

 

b. Loose connections or electrical

Verify no loose connections or electrical shorts in wiring from mod-

 

shorts in the wiring.

ule to pilot assembly. Rod closest to pilot hood should be ignitor.

 

 

Verify connections underneath pilot assembly are tight; also verify

 

 

connections are not grounding out to metal chassis, pilot burner,

 

 

pilot enclosure, mesh screen if present, or any other metal object.

 

 

 

 

c. Ignitor gap is too large.

Verify gap of igniter to pilot hood. The gap should be approximately

 

 

.17 inch or 1/8 inch.

 

 

 

 

d. Faulty module.

Turn ON/OFF rocker switch or wall switch to OFF position. Remove

 

 

ignitor wire “I” from module. Place ON/OFF Rocker switch or wall

 

 

switch in ON position. Hold ground wire about 3/16 inch away from

 

 

“I” terminal on module. If there is no spark at “I” terminal module

 

 

must be replaced. If there is a spark at “I” terminal, module is fine.

 

 

Inspect pilot assembly for shorted sparker wire or cracked insulator

 

 

around electrode.

 

 

 

2. Pilot won’t light,

a. Transformer installed correctly.

Verify that transformer is installed and plugged into module. Check

there is no noise or

 

voltage of transformer under load at spade connection on module

spark.

 

with ON/OFF switch in ON position. Acceptable readings of a good

 

 

transformer are between 3.2 and 2.8 volts AC.

 

 

 

 

b. A shorted or loose connection in wir-

Remove and reinstall the wiring harness that plugs into module.

 

ing configuration or wiring harness.

Verify there is a tight fit. Verify pilot assembly wiring to module.

 

 

Remove and verify continuity of each wire in wiring harness.

 

 

 

 

c. Improper wall switch wiring.

Verify that 110/VAC power is “ON” to junction box.

 

 

 

 

d. Module not grounded.

Verify black ground wire from module wire harness is grounded to

 

 

metal chassis of appliance.

 

 

 

 

e. Faulty module.

Turn ON/OFF rocker switch or wall switch to OFF position. Remove

 

 

ignitor wire “I” from module. Place ON/OFF Rocker switch or wall

 

 

switch in ON position. Hold ground wire about 3/16 inch away from

 

 

“I” terminal on module. If there is no spark at “I” terminal module

 

 

must be replaced. If there is a spark at “I” terminal, module is fine.

 

 

Inspect pilot assembly for shorted sparker wire or cracked insulator

 

 

around electrode.

 

 

 

3. Pilot lights but con-

a. A shorted or loose connection in

Verify all connections to wiring diagram in manual. Verify connec-

tinues to spark, and

sensor rod.

tions underneath pilot assembly are tight. Verify connections are

main burner will not ig-

 

not grounding out to metal chassis, pilot burner, pilot enclosure or

nite. (If the pilot contin-

 

screen if present, or any other metal object.

ues to spark after the

 

 

b. Poor flame rectification or contami-

Verify that flame is engulfing sensor rod. If the pilot assembly does

pilot flame has been lit,

flame rectification has

nated sensor rod.

not have a ground strap, consider installing one to increase flame

 

rectification. Verify correct pilot orifice is installed and inlet gas

not occurred.)

 

 

specifications. Flame carries rectification current, not the gas. If

 

 

 

 

flame lifts from pilot hood, the circuit is broken. A wrong orifice or

 

 

too high an inlet pressure can cause pilot flame to lift. The sensor

 

 

rod may be contaminated. Clean sensor rod with emery cloth.

 

 

 

48

Heat & Glo • Paloma • 7031-220 Rev. P • 10/08

Page 47 Page 49
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Page 47 Page 49
Contents Models What to do if you smell gasDo Discardnot Hot glass will cause burnsCongratulations Homeowner Reference InformationTable of Contents Listing and Code Approvals Installation of Carbon Monoxide Detectors Requirements for the Commonwealth of MassachusettsInstallation to ensure maximum safety and benefit Getting StartedTools and Supplies Needed Framing and Clearances Selecting Appliance LocationClearances to Combustibles ModelOptional Stone Surround Installed Paloma SurroundTermination Locations Vent Termination Minimum ClearancesSee .4 for specific clearances Alcove Applications Vent Information Venting ComponentsUse of Elbows Measuring StandardsHow to Use the Vent Graph SNKD, Horizontal InstallationVenting Guidelines Exception for Rear Vent KIT Snorkel Kit SLKHorizontal Termination Female Locking Lugs Male Locking203 mm 178 mm 152 mm Vinyl Siding Vertical Termination Hole as shown in Figure Twist-lock the vent cap and seal Cathedral Ceiling Class a Metal Chimney Existing Masonry Chimney Type aTo determine the length of flex needed, measure from Flex Liner Flex Coupler Sheet Metal Screws Installing Slim Line Trim Ring and Heat Shield Slim Line Wall ThimbleAssembling Slim Line Trim Ring and Heat Shield FIG. C Minimum Clearance Procedure for Conversion Gas InformationFuel Conversions Converting to LP GasReattach Pilot Shield Gas Pressures Verify the performance of the ignition systemPressure Natural Gas Propane Gas Connection Check for GAS LeaksRecommendation for Wire Connecting to the ApplianceIntelliFire Ignition System Wiring Wire Size Max. LengthLoss of Power and Battery Backup Usage Wall Switch Installation for Fan Optional Junction Box Wired to Wall SwitchAppliance Setup Remove Shipping MaterialsUnbolting Appliance from the Pallet Accessories Leveling and Lagging Down the ApplianceTop to Rear Vent Conversion Shutter Adjustment Installing the Vent RestrictorInstalling the Baffle Positioning the LogsInstallation precautions Mineral WoolOptional Blower Black Wires Recommended operating procedures Variable Remote Controls Installing flame control solenoidRemote receiver Wiring the flame control solenoid RED Orange BlueFront Door Glass Assembly Installation Inner Glass Door Assembly ReplacementOperating Instructions Before Lighting ApplianceControls Turn off all electric power to the appliance On position. The ON/OFF switch mayLighting Appliance IPI Ignition Final inspection byFrequently Asked Questions Initial Break-in ProcedureAfter Appliance is Lit Troubleshooting Symptom Possible Cause Corrective ActionIntellifire Ignition System flame has been lit, flame Maintaining and Servicing Appliance Maintenance Tasks Inspect Maintenance TasksAppliance Dimension Diagram Without Stone Surround Reference MaterialsHearth Pad Location Inches MillimeterAppliance Dimension Diagram With Stone Surround Appliance Dimensions with Stone SurroundVent Components Diagram SLP Series Vent ComponentsVent Components List MiscellaneousLog Set Assembly Service PartsService Parts List StockedAt Depot Description Comments Part NumberStocked Bottom Plate Assembly PalomaCONDITIONS, Exclusions & Limitation of Liability Limited Lifetime Warranty Contact Information
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