Southbend STRG-3D, STRG-5D manual Hot Surface Ignitor Glows Red, But Burners Not On

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STRATOSTEAM COUNTERTOP STEAMER

SERVICE

Figure 14

Hot Surface Ignitor Glows Red, But Burners Not On

	Hot surface ignitor glows red, but burners not on.
No	Is manual shutoff valve open?	Yes

Open valve.

No	Is there 24V output from transformer?	Yes

Replace transformer.

No	Is there 24V present at gas valve from	Yes
	ignition module?
	ignition module?

Replace ignition module.

No	Is ignitor properly positioned over	Yes
	burners?
	burners?

Position ignitor correctly?

Replace gas valve.

OWNER’S MANUAL 1185290

PAGE 27 OF 50

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Contents StratoSteam Countertop Steamer Safety Precautions Location of Serial Plates IntroductionClearances DimensionsDimensions Drain Requirements Electrical RequirementsGAS Pressure Requirements Water RequirementsShutdown Troubleshooting by OperatorStartup OperationControls TimerCooking Tips Suggested Cooking Times Daily Cleaning and Maintenance Cleaning & MaintenanceSTAINLESS-STEEL Surfaces Periodic DE-LIMING AS NeededInstallation Attach Legs UnpackingAttach Legs Stacking TWO Steamers Installation on CountertopAttach to Countertop Mounting on Cabinet BaseDrain Connection Location of Connections and VentsWater Drain Water ConnectionWater Connection GAS Connection Testing the GAS Supply PipingElectrical Connection Check the Installation SHUT-DOWN and WIPE-CLEAN SteamerCheck Steamer Operation Service HOW the Steamer Operates Troubleshooting FLOWCHARTS, PROCEDURES, and Wiring DiagramsHow the Steamer Operates Disconnect Power AT Circuit Breaker Steamer Not Heating Up, Power Light Is Not LitCheck that water-supply pressure is adequate Buzzer Does Not Come On When Timer Runs Out Hot Surface Ignitor Glows Red, But Burners Not On Hot Surface Ignitor Does Not Glow Red Not All Burners Ignite Burner Lights But Goes Out Within a Few Seconds Symptom Possible Cause Cure Disconnect Power AT Circuit Breaker Power Switch CheckTimer and Buzzer Check Door Switch Check High-Limit Thermostats Check Water Solenoid Check Wiring Diagram for 208/220/240 Volt and 115 Volt Models Parts Parts DiagramStructural Parts See parts list on previous Door Assembly Parts Door Switch Parts Control Panel Parts Burner Assemblies, Thermocouple, and Ignition Module Water Train Parts Water-Train Parts Cabinet Base Parts Cabinet-Base Parts Stratosteam Countertop Steamer StratoSteam Countertop Steamer Models STRG-3D STRG-5D