Southbend STRG-3D, STRG-5D manual Symptom Possible Cause Cure

Page 31

STRATOSTEAM COUNTERTOP STEAMER

SERVICE

 

 

 

Symptom

Possible Cause

Cure

 

 

 

Slow start up or poor cooking

Low gas pressure

Oven requires 4” WC gas pressure minimum measured at the

performance

 

manifold pressure tap for natural gas, and 11” WC for L.P.

 

 

 

Hot surface ignitor glows red but

No power to gas valve

Check for 24V from ignition box to gas valve.

burners do not come on when

 

 

Faulty main gas solenoid

Replace gas valve.

thermostat calls for heat.

 

 

 

 

Faulty ignition module

Replace ignition module.

 

 

 

 

Manual shutoff valve

Open manual valve.

 

closed

 

 

 

 

 

Hot surface ignitor not

Reposition and retighten ignitor.

 

positioned over burner

 

 

correctly

 

 

 

 

Hot surface ignitor does not glow

No power to ignitor

Check that voltage from ignitor module to ignitor is 24V. Ignitor,

red.

 

when operating, should draw between 1 and 3 amps.

 

 

 

 

Ignitor broken or cracked

Should read continuity leads. Replace ignitor if necessary.

 

 

 

 

No power to ignition

There should be 24V AC from the transformer to the ignition

 

module

module.

 

 

 

 

No power to transformer

Check for unit voltage on the serial plate.

 

 

 

 

Faulty power switch

Check for continuity through power switch when in on position.

 

 

Readjust or replace as necessary.

 

 

 

Not all burners ignite

Burner and orifice out of

Orifice must inject gas down exact center of burner.

 

alignment

 

 

 

 

 

Gas pressure is too low

Oven requires 4” WC gas pressure minimum measured at the

 

 

manifold pressure tap for natural gas, and 11” WC for L.P.

 

 

 

 

Burner orifice is clogged

Make sure burner orifices are clear and properly sized. Natural

 

 

gas #54, Propane #64.

 

 

 

Burners light but go out within a

Bad flame sensor or

Check in series in micro amps. Minimum is 0.75 micro amps,

few seconds. Ignitor will glow

improperly positioned

no maximum.

approximately 5 seconds. If

 

 

Bad gas valve

Check power to gas valve. It should be 24V AC.

burner does not ignite, ignition

module will try three times and

 

 

then lock out.

 

 

 

 

 

OWNERS MANUAL 1185290

PAGE 31 OF 50

Image 31
Contents StratoSteam Countertop Steamer Safety Precautions Location of Serial Plates IntroductionClearances DimensionsDimensions Drain Requirements Electrical RequirementsGAS Pressure Requirements Water RequirementsShutdown Troubleshooting by OperatorStartup OperationControls TimerCooking Tips Suggested Cooking Times Daily Cleaning and Maintenance Cleaning & MaintenanceSTAINLESS-STEEL Surfaces Periodic DE-LIMING AS NeededInstallation Unpacking Attach LegsAttach Legs Stacking TWO Steamers Installation on CountertopAttach to Countertop Mounting on Cabinet BaseDrain Connection Location of Connections and VentsWater Connection Water DrainWater Connection GAS Connection Testing the GAS Supply PipingElectrical Connection SHUT-DOWN and WIPE-CLEAN Steamer Check the InstallationCheck Steamer Operation Service HOW the Steamer Operates Troubleshooting FLOWCHARTS, PROCEDURES, and Wiring DiagramsHow the Steamer Operates Disconnect Power AT Circuit Breaker Steamer Not Heating Up, Power Light Is Not LitCheck that water-supply pressure is adequate Buzzer Does Not Come On When Timer Runs Out Hot Surface Ignitor Glows Red, But Burners Not On Hot Surface Ignitor Does Not Glow Red Not All Burners Ignite Burner Lights But Goes Out Within a Few Seconds Symptom Possible Cause Cure Disconnect Power AT Circuit Breaker Power Switch CheckTimer and Buzzer Check Door Switch Check High-Limit Thermostats Check Water Solenoid Check Wiring Diagram for 208/220/240 Volt and 115 Volt Models Parts Parts DiagramStructural Parts See parts list on previous Door Assembly Parts Door Switch Parts Control Panel Parts Burner Assemblies, Thermocouple, and Ignition Module Water Train Parts Water-Train Parts Cabinet Base Parts Cabinet-Base Parts Stratosteam Countertop Steamer StratoSteam Countertop Steamer Models STRG-3D STRG-5D