ADC HDSL4 user manual Appendix D Product Support, Sales Assistance, Systems Integration

Appendix D - Product Support LTPH-UM-1031-03, Issue 3

APPENDIX D - PRODUCT SUPPORT

ADC Customer Service Group provides expert pre-sales and post-sales support and training for all its products. Technical support is available 24 hours a day, 7 days a week by contacting the ADC Technical Assistance Center.

Sales Assistance	•	Quotation Proposals
800.366.3891	•	Ordering and Delivery
	•	General Product Information
Systems Integration	•	Complete Solutions (from concept to
800.366.3891		installation)
	• Network Design and Integration Testing
	• System Turn-Up and Testing
	• Network Monitoring (upstream or downstream)
	• Power Monitoring and Remote Surveillance
	•	Service/Maintenance Agreements
	•	Systems Operation
ADC Technical Assistance Center	•	Technical Information
800.638.0031	•	System/Network Configuration
Email: wsd_support@adc.com	•	Product Specification and Application
	• Training (product-specific)
	• Installation and Operation Assistance
	• Troubleshooting and Repair/Field Assistance
Online Technical Support	•	www.adc.com/Knowledge_Base/index.jsp
Online Technical Publications	•	www.adc.com/documentationlibrary/technicalpu
		blications/
Product Return Department	•	ADC Return Material Authorization (RMA)
800.366.3891		number and instructions must be obtained

Email: rma@adc.com

before returning products.

All telephone numbers with an 800 prefix are tool-free in the USA and Canada.

66 September 12, 2003 H4TU-C-319 List 1