Appendix D - Product Support LTPH-UM-1031-03, Issue 3
66 September 12, 2003 H4TU-C-319 List 1
APPENDIX D - PRODUCT SUPPORTADC Customer Service Group provides expert pre-sales and post-sales support and training for all its products.
Technical support is available 24 hours a day, 7 days a week by contacting the ADC Technical Assistance Center.
Sales Assistance
800.366.3891
•Quotation Proposals
•Ordering and Delivery
•General Product Information
Systems Integration
800.366.3891
•Complete Solutions (from concept to
installation)
•Network Design and Integration Testing
•System Turn-Up and Testing
•Network Monitoring (upstream or downstream)
•Power Monitoring and Remote Surveillance
•Service/Maintenance Agreements
•Systems Operation
ADC Technical Assistance Center
800.638.0031
Email: wsd_support@adc.com
•Technical Information
•System/Network Configuration
•Product Specification and Application
•Training (product-specific)
•Installation and Operation Assistance
•Troubleshooting and Repair/Field Assistance
Online Technical Support •www.adc.com/Knowledge_Base/index.jsp
Online Technical Publications •www.adc.com/documentationlibrary/technicalpu
blications/
Product Return Department
800.366.3891
Email: rma@adc.com
•ADC Return Material Authorization (RMA)
number and instructions must be obtained
before returning products.
All telephone numbers with an 800 prefix are tool-free in the USA and Canada.