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ADTRAN user manual Troubleshooting, Express L128/L128T User Manual, 61202.070L1-1

Models: L128T L128

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Chapter 4: Troubleshooting

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Express L128/L128T User Manual

61202.070L1-1

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ADTRAN user manual Troubleshooting, Express L128/L128T User Manual, 61202.070L1-1

Contents

Express L128, Data Only USER MANUALExpress L128 and Express L128T ISDN Router/BridgeTrademark RADIO FREQUENCY INTERFERENCE STATEMENT FEDERAL COMMUNICATIONS COMMISSIONCANADIAN EQUIPMENT LIMITATIONS CANADIAN EMISSIONS REQUIREMENTSIMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONSTable of Contents Chapter 3. Terminal Menu Operation and Structure Table of ContentsNAT/Web Server Table of ContentsStatic Routes/Active Static Routes/Subnet MaskBridge/Spanning Tree Connection List/Bridge Connection List/Dial OutConnection List/IP Connection List/IPXConnection List/Bandwidth Call Sessions/Spanning Tree Upgrade/Transfer MethodUpgrade/TFTP Host Upgrade/FilenameChapter 4. Troubleshooting List of Figures 61202.070L1-1 List of FiguresExpress L128/L128T User Manual Table D-A IBM/AT Style EIA-232 Interface Table 2-A Using the Flash-HookTable 4-A Troubleshooting Calls List of Tables61202.070L1-1 List of TablesExpress L128/L128T User Manual Quick Startup Guide SETTING UP THE ISDN LINE14. Go into the Configuration/IP/NAT submenu and set DHCP Mode to On CONNECTING TO AN INTERNET SERVICE PROVIDERInternet Access using Network Address Translation NAT MULTIPROTOCOL ROUTING BETWEEN TWO LANS Remote/Home Office Accessing the Corporate LANSave Connection List changes? enter y When the computer which is attached to the local LAN attempts to access a host on the access server, the Express L128/L128T will dial the number pro- vided in the Connection List profile. The Express L128/L128T will provide one of two B-channels based on traffic demand and POTS port usage Express XLT model only. If no packet traffic is transmitted or received for the speci- fied number of seconds, the Express L128/L128T will disconnect the link until a computer on the local LAN again attempts to access a host on the access serv- er 61202.070L1-1 Quick Startup GuideExpress L128/L128T User Manual Express L128/L128T Chapter Understanding ISDN and the Express L128/L128TISDN OVERVIEW THE EXPRESS L128/L128TSingle User to Corporate LAN ApplicationsSingle User to Corporate LAN Provides high speed home access to the Internet Single User to Internet Service ProviderMultiple User to Internet Service Provider Multiple Users to Internet Service Provider ISP using NATSOHO to Corporate LAN Small Office - Home Office SOHO to Corporate LANDemand Routing and Bridging with the Express L128/L128T Factory DefaultBridging IP Routing Connection List - Simplifying and Enhancing the Dial Function Concurrent Routing and BridgingRouting over PPP Bridging IPX RoutingFront Panel LAN IndicatorsNetwork Address Translation Mode Express L128/L128T LEDs WAN IndicatorsTest Indicators Express L128/L128T Rear Panel ISDN ConnectionInteroperability Connecting to the InternetOrdering ISDN Security ConfigurationLOCAL AREA NETWORK CONNECTION Chapter InstallationISDN NETWORK CONNECTION Press **8XXXXXXX TELEPHONE CONNECTION L128T ONLY Basic Telephone ServiceSupplementary Services DTMF KeypadCalling a second party with an active call Customer Premises WiringUsing the Flash-Hook Table 2-ATo Telephone Company New Wiring SchemeTo Telephone Company Yellow Red Green BlackTo Telephone Company New Wiring SchemeTo Telephone Company Yellow Red Green Black61202.070L1-1 Chapter 2 InstallationExpress L128/L128T User Manual Configuration Chapter 3 Terminal Menu Operation and StructureTERMINAL MENU STRUCTURE DialMode Right PaneTop Level Terminal Menu Left PaneUtilities StatusTest LogsMoving Around NAVIGATING THE TERMINAL MENUSGeneral Layout Menu PathEscape Navigation with the KeyboardGeneral Navigation EnterConÞguration Level Security LevelsSystem Location CONFIGURATION MENU Configuration/System InfoConfiguration/System Info Screen System NameDate/Time System ContactFirmware Revision System UptimeISDN/Dial Line Configuration/WANConfiguration/WAN Screen WAN/ISDNDial Line/Area Code LUCENT 5ESS defDMS-100 National ISDN1Master LDN 1 = 5 5 5 1 2 1 LDN 2 = 5 5 5 1 2ISDN/Leased Line Slave defPOTS/NI-1 Conference FI ISDN/FEBEsWAN/POTS POTS/POTS AssignmentIP/Subnet Mask Configuration/IPConfiguration/IP Screen IP/IP AddressStatic Routes/IP Address IP/Default GatewayIP/Static Routes Static Routes/ActiveIP/RIP Static Routes/PrivateIP/IP Router IP Router/ModeIP/NAT RIP/MethodRIP/Direction RIP/V2 SecretDNS/Domain Name NAT/DHCP Renewal TimeNAT/Web Server IP/DNSUDP Relay List/UDP Port Type IP/UDP RelayUDP Relay/Mode UDP Relay/UDP Relay ListIP/Proxy ARP IPX/Network Configuration/IPXConfiguration/IPX Screen IPX/ModeIPX/Seed Status IPX/RIP TimerIPX/Frame Type IPX/SAP Timer Bridge/WAN IP Bridge Configuration/BridgeConfiguration/Bridge Screen Bridge/ModeWAN IP Bridge/Proxy ARP WAN IP Bridge/NetworkWAN IP Bridge/Netmask WAN IP Bridge/TriggeredWAN IPX Bridge/Triggered WAN IPX Bridge/NetworkWAN IPX Bridge/Frame Type WAN IPX Bridge/Seed StatusSpanning Tree/Hello Time Spanning Tree/Forward DelaySpanning Tree/Priority Spanning Tree/Maximum AgeSpanning Tree/WAN Port Spanning Tree/WAN PortLAN Port/Path Cost Write security 2 Read security Bridge/Address Table WAN Port 1/ActiveWAN Port 1/Path Cost WAN Port 1/PrioritySecurity/Authentication Configuration/SecurityConfiguration/Security Screen Radius Server/Secondary Server Security/WhenSecurity/Radius Server Radius Server/Primary ServerSecurity/PPP Radius Server/Retry CountSrc Addr Security/Filter DefinesFilter Defines /MAC Filter Defines NameMask Filter Defines /Pattern Filter DefinesOffset PatternTCP Est Dst Port CmprProto Proto CmprType Comp TypeConfiguration/Connection List Screen Configuration/Connection ListConnection List/Active Connection List/AuthenticationConfiguration/Security/PPP Connection List/DescriptionConfiguration/Security/PPP If the Configuration/Security/Authentication parameter is setAuthentication/Tx Method Authentication/Rx Password Authentication/Tx UsernameAuthentication/Tx Password Authentication/Rx UsernameIP/Route Authentication/Call IDConnection List/IP IP/ModeRoute/Hops Route/IP/NetRoute/Netmask Route/PrivateRIP/Protocol RIP/TriggeredIP/RIP RIP/ModeIPX/Triggered RIP/RetainConnection List/IPX IPX/Remote NetworkIPX/Type 20 Packets IPX/RetainProbe/Interval Connection List/BridgeConnection List/Probe Probe/ActiveMultilink/Mode Probe/Update WindowConnection List/PPP PPP/MultilinkPPP/VJ Compression PPP/Max ConfigMultilink/BACP PPP/CompressionDial Out/Number PPP/Max TimerPPP/Max Failure Connection List/Dial OutDial Out/Redial at 56K Dial Out/DelayDial Out/Connection Timeout Bandwidth/On Demand Dial Out/AttemptsDial Out/Initial Channels Connection List/BandwidthBandwidth/Samples Filters/WAN-to-LAN In Connection List/FiltersDefines/Pattern Filter Defines list from the Configuration/Security/FilterFilters/In Exceptions Defines/MAC Filter Defines listIn Exceptions list Filters/Demand Dial Filters/Out Exceptions61202.070L1-1 Filters/Dem Dial ExceptionsWrite security 2 Read security Express L128/L128T User ManualManagement/Telnet Configuration/ManagementConfiguration/Management Screen Telnet/Server AccessUser List/Level Telnet/User ListUser List/Name User List/Authen MethodCommunities/Name SNMP AccessManagement/SNMP SNMP/CommunitiesManagement/Maint Port Maint Port/Password ProtectMaint Port/Password Traps/Manager IPMaint Port/Stop Bits Configuration/Terminal ModeMaint Port/Parity Dial Screen DIAL MENUDial/Description Dial/DialDial/Number Dial/Hang UpDial/Status Dial/ChannelsStatus Screen STATUS MENUStatus/Call Sessions Call Sessions/Session1 and Call Sessions/Session2 Call Sessions/Spanning Tree Status/ARP CacheBridge Cache/Port - Port device learned from LAN, WAN0, or WAN1 Status/Bridge TableStatus/IP Routes Status/IPX Routes HDLC Port Status/IPX ServersStatus/WAN Stats IPX Servers/Type - The server type IPX Servers/Name - The server nameTCP failed attempts TCP passive connections TCP current connections TCP segments sent TCP segments received Total TCP resetsStatus/LAN Stats Status/IP StatsIP reassembly failures Disassembled fragments Errorfree discards ICMP redirected messages ICMP packet errors ICMP timeouts receivedICMP messages sent ICMP messages received ICMP specif if errors Total forwarded datagrams IP reassembly timeoutTest Screen TEST MENUTest Menu/Echo Request Test Menu/Dial SelfLogs Screen LOGS MENULogs/Sys log Host Logs/PPP LogPPP Log/Level Logs/Call LogPPP Log/Active PPP Log/WrapCall Log/View Logs/Network LogCall Log/Wrap Call Log/LevelNetwork Log/Clear Network Log/LevelNetwork Log/View Utilities Screen UTILITIES MENUUtilities/Ping Upgrade/Filename Utilities/Upgrade MenuUpgrade/Transfer Method Upgrade/TFTP HostUtilities/Exit Upgrade/Start TransferUpgrade/Abort Transfer Upgrade/TFTP Server61202.070L1-1 Chapter 3 Terminal Menu Operation and StructureExpress L128/L128T User Manual IF THE EXPRESS L128/L128T DOES NOT READ READY Chapter TroubleshootingIF SELF-TEST FAILS The Express L128/L128T software setup The Express L128/L128T hardware The Express L128/L128T software setup SPID1 = SPID2 = LDN 1 = LDN 2 = The Express L128/L128T software setup To isolate the problem, perform the following procedure Table 4-A Troubleshooting CallsIF YOU ARE UNABLE TO CONNECT CALLS 61202.070L1-1 Chapter 4 TroubleshootingExpress L128/L128T User Manual Network Interface Chapter SpecificationsSPECIFICATIONS AND FEATURES Switch CompatibilityPhysical PowerDisplay EnvironmentalAutoSpid DISCONNECTINGAppendix A Loop Status Messages AutoSpid DownloadISDN-1 Ready Echo Tx X Rx YGetting TEI #1 Getting TEI #2Dialing B1 and B2 Bearer Channel Status MessagesRINGING AudioIncoming call state in transition RoutingWaiting Call is between states or waiting for switchPPP Log Messages Appendix B Log MessagesAppendix B Log Messages IPXCP X down level No IP addr for peer level Call Log Messages AutoSpid Download Started level Bandwidth drop level CallID 1 in use level NETWORKCONGESTION NETWORKOUTOFORDER NOCIRCUITAVAILABLE NOROUTE Dialing Connected number levelFallback to 56K level L2 #2 not up level NOT end2end ISDN level Attempting to add bad IP iface route ifnum=inter dest=ip level Network Log MessagesRejecting packet with Source Routing option - src=srcip dest=destip Installing bad default route ifnum=inter metric=hops gw=iptelclient bad host level TELNETD Clr TCBFBUFFER flag failed level 61202.070L1-1 Appendix B Log MessagesExpress L128/L128T User Manual Understanding SNMP Appendix C SNMPSNMP Embedded Agent Traps Communities61202.070L1-1 Appendix C SNMPExpress L128/L128T User Manual Table D-B Appendix D Connector PinoutsTable D-A IBM/AT Style EIA-232 Interface10BaseT Ethernet Table D-CRJ-11 POTS Table D-DMenu Commands Appendix E Terminal Mode CommandsGoes directly to ConÞguration/Management/SNMP menu Goes directly to ConÞguration/System Info menuGoes directly to ConÞguration/Connection List menu Goes directly to ConÞguration/Management/Telnet menuDownload/Uploading Configuration Additional Commands61202.070L1-1 Appendix E Terminal Mode CommandsExpress L128/L128T User Manual Figure F-01 Configuration/Frame RelayConfiguration/Frame Relay Screen Appendix F Frame Relay Firmware VersionAppendix F Frame Relay Firmware Version Frame Relay/Maintenance ProtocolFrame Relay/Polling Frequency Frame Relay/DLCI MappingIP Map/Active DLCI Mapping/ActiveDLCI Mapping/DLCI DLCI Mapping/IP MapIP Map/RIP Protocol IP Map/IARPIPX Map/Active IP Map/NATDLCI Mapping/IPX Map DLCI Mapping/Bridge Map IPX Map/IARPfrom the Configuration/Security/Filter DLCI Mapping/Filtersfrom the Configuration/Security/Filter from the Configuration/Security/FilterIn Exceptions list Sessions/PPP Session Status/SessionsFigure F-02 Status/Sessions Screen with Frame RelaySessions/DLCI Table Sessions/Spanning Tree 61202.070L1-1 Appendix F Frame Relay Firmware VersionExpress L128/L128T User Manual 10Base2 bearer serviceBOOTP GlossaryD-channel four-wire circuitscentral office CO CSMA/CDIEEE 802.1d in-band signallinghop count IEEEISDN Media Access Control MACinterworking Internet ProtocolName Binding Protocol NBP phase jittermessage multipoint linerouter service advertising protocol SAPpoint-to-point protocol PPP poison routesSPCS serving areaSNMP spanning treetwisted pair two-wire circuitTelnet TCP/IPZombie Routes U-interface61202.070L1-1 GlossaryExpress L128/L128T User Manual BONDING AcronymsB Channel Acronyms Numerics IndexPage Page Page Page PPP 19, 58 Page Page Page 61202.070L1-1 IndexExpress L128/L128T User Manual Presales Inquiries and Applications Support Product Support InformationTechnical Support CAPS Department