Using the AltiGen Voice Mail System | AltiGen comm AltiTouch 500

C H A P T E R 5

Using the AltiGen Voice Mail System

This chapter describes the features and functions in the AltiGen Voice Mail System, the voice messaging subsystem of the AltiWare/ACM system. The AltiGen Voice Mail System includes basic voice mail functions and more sophisticated features such as an interface with email.

The AltiGen Voice Mail System voice prompts provide instructions and options for all functions. From any menu, press 0 to repeat your options or

*to return to the previous menu.

Feature Tips

Each time you login to the AltiGen Voice Mail System, you hear a Feature Tip—helpful tips and reminders of the most useful features for optimal use of the AltiWare/ACM system.

Logging In

To login for the first time:

1.From your station, press ##.

2.Enter the default password your system administrator has given you.

Note: The default password is for initial login only; be sure to change it as soon as possible.

To change your password, after pressing 4 at the Main Menu to hear the Personal Options …

1.Press 2 for the Password options

2.Press 1 to change the password

3.Enter a new password. See “About Passwords” on page 27.

To perform a normal login at your station:

Press ##, followed by your password.

AltiTouch 500 Manual 25

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AltiGen comm AltiTouch 500 manual Using the AltiGen Voice Mail System, Logging, Feature Tips, To login for the first time

Contents

AltiTouch Trademarks Contents Using the AltiGen Voice Mail System Appendix a User Reference AltiTouch 500 Manual Warranty Sales Outside the U.S.A Effect of State Law AltiTouch 500 Manual Vii Viii AltiTouch 500 Manual Controls and Functions OverviewIntroduction LCD display Hook switch Telephone keypad Parts Checklist AltiTouch 500 Manual AltiTouch 500 Connections Installation AltiTouch 500 Manual Wall Mounting Wall Mounting Back View Configuring Phone Settings AltiTouch 500 Manual Receiving a Call Phone FunctionsMaking a Call Editing Telephone Number before Dialing Adjusting Speakerphone Receiver Volume Adjusting Handset Receiver VolumeAdjusting Headset Receiver Volume Receiving a Call Waiting Call Switching Between the Handset and the Speakerphone Redialing Switching Between the Handset and the HeadsetAccessing Outside Lines Storing a New Number and Name in Directory Putting a Call on HoldMuting a Call Telephone Directory AltiTouch 500 Manual Deleting Entries in the Directory Using the Keypad to Enter a NameDialing Telephone Numbers from the Directory To store a new number and name in the memory buttons Storing a New Number and Name in the Memory Buttons Caller ID Display Caller ID ServiceCaller ID Viewing the Caller ID List Missed New Calls Count Deleting All Calls from the Caller ID List Use IndicationCalling Back a Number From the Caller ID List Deleting a Call From the Caller ID List Case of Difficulty Resetting Your Telephones ProgrammingClearing the Message Waiting Indicator UNAVAILABLE, Private Call and Error Messages Troubleshooting Maintenance Information AltiTouch 500 Manual To perform a normal login at your station Using the AltiGen Voice Mail SystemFeature Tips To login for the first time For standard remote login Remote LoginTo login from another station or as a virtual extension For remote login from outside the office Transfer to AltiGen Voice Mail System Feature About Passwords Disposing of the Messages AltiGen Voice Mail System Main Menu OptionsListening to Messages About Outcalls to Cellular or PCS Phone Numbers To send a message Sending MessagesMaking a Call from within the AltiGen Voice Mail System Recording Greetings Personal Options To record an Initial Greeting Changing your Password To Set Message Notification Using Message NotificationAbout the Delivery Number To Set Up a Reminder Call Using Reminder Calls Reviewing Scheduled Reminder Calls Feature TipsTo Set Up Call Forwarding Call Forwarding Editing a Distribution List Using Distribution ListsCreating a Distribution List Reviewing a Distribution List Dynamic MessagingDeleting a Distribution List To use Zoomerang ZoomerangCaller’s Options How it Works, with and without Caller ID To Check Message Status or Delete Messages Private MessagingTo Leave a Private Message AltiTouch 500 Manual Basic Phone Operation Appendix a User Reference Transfer AltiServ Feature Codes Appendix a User Reference AltiTouch 500 Manual Index AltiTouch 500 Manual AltiTouch 500 Manual