AltiGen comm AltiTouch 500 manual About Passwords, Transfer to AltiGen Voice Mail System Feature

About Passwords

A valid password must be 4 to 8 digits (numbers or letters A-Z) in length and cannot be the same as its extension number. Basic password patterns, such as repeated digits (1111), consecutive digits strings (1234), or digits that match the extension (Ext. 101 using 1012, 9101, 10101, etc.) are not allowed. The letters map to numbers as follows:

Numbers	Letters
2	A, B, C, a, b, c
3	D, E, F, d, e, f
4	G, H, I, g, h, i
5	J, K, L, j, k, l

Numbers	Letters
6	M, N, O, m, n, o
7	P, Q, R, S, p, q, r, s
8	T, U, V, t, u, v
9	W, X, Y, Z, w, x, y, z

Transfer to AltiGen Voice Mail System Feature

If the Auto Attendant/IVR is not active when you want to login from a remote phone, you must have the operator or any other internal user transfer you into AltiGen Voice Mail System. There are two ways to transfer users into AltiGen Voice Mail System:

•Normally, anyone in the office is able to send an outside user into AltiGen Voice Mail System by pressing FLASH #40 while connected to the user.

•If FLASH is disabled2, you can also login to AltiGen Voice Mail System by pressing * during the voice mail greeting of any extension. If you’re calling your own extension, you then enter your password. If you’re calling someone else’s extension, press # to enter your extension and then your password.

Returning to Auto Attendant/IVR from the AltiGen Voice Mail System

After a remote login, you can dial 9 from the main menu to return to the Auto Attendant/IVR, provided the Auto Attendant/IVR is configured and activated. This allows you to access voice mail and also speak with or leave messages for others on the same phone call. Even if you decide not to leave a message, you can press 9 to return to the Auto Attendant/IVR.

2FLASH may be disabled if the operator or user is using any TAPI third party application that does not support it.

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