Troubleshooting | AT&T ATTTL92273 manual

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.

For customer service, or to purchase accessories or replacement parts, visit our website at www.telephones.att.com, or call 1 (800) 222-3111.

In Canada, dial 1 (866) 288-4268.

I cannot pair my cell phone to the telephone base.

•Make sure you have cellular coverage.

•Make sure your cell phone is compatible with your TL92273/TL92373/ TL92473. Check the Bluetooth compatibility list at

www.telephones.att.com/bluetooth.

•Make sure the Bluetooth function of your cell phone is turned on. See the user’s manual of your cell phone for more information.

•Make sure that you set your cell phone to search for devices.

•If the TL92273/TL92373/TL92473 is in your cell phone device history list, delete it and try pairing again.

•Carefully follow the pairing instructions on pages 16-17 and make sure that your cell phone is not connected to any other Bluetooth device.

•Turn off your cell phone, then turn it on again.

•Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Repeat the above suggestions.

I cannot pair my headset to the telephone base.

•Make sure that your Bluetooth headset is in discoverable mode when pairing with the telephone base. See the user’s manual of your headset for more information on how to set your headset to discoverable mode.

•Make sure your headset is compatible with your TL92273/TL92373/ TL92473. Check the Bluetooth compatibility list at

www.telephones.att.com/bluetooth.

•Carefully follow the pairing instructions on pages 18-19. Make sure that your headset is not connected to any other Bluetooth device.

•Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Repeat the above suggestions.

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AT&T ATTTL92273 user manual Troubleshooting, Cannot pair my cell phone to the telephone base

Contents

Complete user’s manual Bluetooth wireless technology Congratulations Parts checklist Abridged user’s manual Table of contents Answer an incoming home call Turn PTT incoming signal on orMake, answer or end a home Conference home and cell calls Precautions for users Using the answering systemTo remotely access Answering system Quick reference guide telephone base Handset Locator Quick reference guide handset Softkeys DIR/VOLUME Using menus Menu Installation Avoid placing the telephone base too close to Charger installation Telephone base and charger installationTelephone base installation Battery installation and charging Battery indicators Battery status Action Up as indicated StepLabel this Side UP facing Installation options Tabletop to wall mount installation Installation options Wall mount to tabletop installation See Telephone base installation on Introducing Bluetooth Feet Dect Cellular signal Connect to Cell application Application Glossary of terms Press CID or DIR to highlight Bluetooth, then press Bluetooth setupPress Idle mode Cell Phone/Headset B is deactivated for adding a new device Bluetooth setup Press Select Device list and connection Bluetooth connection from idle modeAuto connection Review the active device list Connect/disconnect an active device DIR to highlight Device list, then Remove a deviceTo remove a device DIR to highlight the desired device, then Can be ready for connection and then a list of devices Replace an active deviceTo replace an active device DIR to highlight Download dir, then press To download a cell phone directory Using a cordless handsetDownload directory Confirmation tone. Press To return to the Bluetooth Displays Download ended Xxxx entries saved. You hear View the directory download information On the handset in idle mode to enter the main menuInterruption to directory download Press Or DIR to highlight Directory, then press Cell ringer Change PINTo change the PIN DIR to highlight Cell ringer, then press Handset settings Ringer volume LCD language Ringer toneDIR to highlight All lines, Home, Cell English/Français/Español as LCD language? Set date and time Caller ID announce Handset shows CID Annc ON/OFF on all HS To set your voicemail number DIR to highlight Settings, then pressSet speed dial voicemail number DIR to highlight Voicemail #, then press To manually turn off the new voicemail indicator Voicemail visual message waiting indicatorClear voicemail indicator Screen shows Reset Voicemail Indicator? Key tone Use caller ID to automatically set date and time Press To choose Home Home area codeDIR to highlight Directory, then press DIR to highlight Home area code, then Directory, then press Cell area codeDIR to highlight a desired downloaded DIR to choose Touch-tone or Pulse Dial modeIs touch-tone or Dial Mode is pulse. There is a Web address To turn Quiet mode off Quiet modeTo turn Quiet mode on To turn the no line alert back on No line alertTo turn off the no line alert Cell alert Telephone operation Using a Bluetooth headsetTo answer or end a home call using a Bluetooth headset Make, answer or end a home call To make a home call Call waiting on the home line To transfer a call from a handset to a Bluetooth headsetTo end a call that started at the handset Make, answer or end a cell call To make a cell call To answer the incoming cell call Call waiting on the cell lineAnswer an incoming cell call while on a home call To end the cell call To answer the incoming home call Cell phone voicemailAnswer an incoming home call while on a cell call To resume the cell call on hold Press Cell 1 or Cell To conference both home and cell calls Using the home and cell lines togetherConference home and cell calls To select an option while on a conference call To view the 10 most recently dialed numbers Handset speakerphoneLast number redial To dial a redial entry Silencing the ringer To silence the handset ringer Using a cordless handsetTo delete a number To stop the paging tone on a cordless handset Handset locatorTo start paging To end paging Options while on calls To resume a home call on hold HoldTo place a home call on hold To place a cell call on hold To access the redial list while on a call To access a number in the directory while on a callTo access a number in the caller ID log while on a call Chain dialing Intercom To end an intercom call at the destination handset Answer an incoming call during an intercom call Handset is calling Call transfer using intercomTo transfer an outside call Displays Intercom to Call transfer using intercom To turn PTT on or off Turn PTT incoming signal on or offPush-to-talk PTT DIR to highlight PTT On/Off, then press PTT to a single handset PTT to a group of handsets Answer a PTT call on Answer a PTT call To end or leave PTT Change a one-to-one PTT call to an intercom callEnd a PTT call Answer an incoming call during PTT Make an outgoing call during PTT About the directory Create and review entries Create a new entry in the home directory Dialing To add a predialed telephone number to the directory DIR to highlight a directory, then press Review the directoryPress CID or DIR to browse DIR to browse To dial a directory entry Search by nameDial a directory entry Directory Edit a directory entry Delete a directory entry To delete an entry Remove a downloaded directory About caller ID Information about caller ID with call waiting How the caller ID history caller ID log works Missed new call indicatorCaller ID operation Memory match Review the caller ID log View dialing options Dial a caller ID log entry Save a caller ID log entry to the directory Edit Number To delete all entries On the handset in idle mode PressTo delete a single entry DIR to highlight Del all calls, then press Reasons for missing caller ID information On-screen message Reason To play your current outgoing announcement Answering system settingsAnnouncement To record a new outgoing announcement To reset your outgoing announcementPrompts Reset to default annc? Press Using a handset Answer on/off Call screening To turn call screening on or off DIR to highlight # of rings, then press Number of ringsTo set the number of rings DIR to choose from 6, 5, 4, 3, 2 or DIR to highlight Remote code, then press Remote access codeTo change the remote access code DIR to highlight Msg alert tone, then press To change the settingMessage alert tone DIR to choose from 3 minutes, 2 minutes Message recording timeDIR to highlight Recording time, then press Or 1 minute, then press Answering system and voicemail Using the answering system and voicemail togetherAbout the answering system Call screening To screen calls at the telephone base Message capacityVoice prompts To screen calls at the cordless handset Call intercept Temporarily turning off the message alert tone Press /PLAY/STOP Message playbackTo listen to messages at the telephone base To listen to messages on a cordless handset Cell 1 or When messages are playing on a cordless handsetOr /SPEAKER to use the home line, or Cell 2 to use the cell line to call back the caller Screen shows Delete all old messages? Delete all old messages Using the telephone baseDIR to highlight Delete all old, then press Playback a memo Record a memo Using a cordless handsetRecording and playing memos No messages Base message counter displaysMessage window displays Remote commands Remote accessTo remotely access the answering system Remote access Adding and registering handsets/headsets Register a handset to your telephone base Deregister handsets Press and hold /HANDSET Locator on Bluetooth disconnected devices Handset screen icons Telephone base alert tones Alert tonesHandset alert tones Lights Handset indicator lightsTelephone base indicator lights Screen messages Display screen messages Screen messages Handset Screen messages Cannot pair my headset to the telephone base TroubleshootingCannot pair my cell phone to the telephone base Cannot connect my headset with the telephone base Cannot put my headset in discoverable modeCannot connect my cell phone with the telephone base PIN on the telephone base does not work Bluetooth system busy appears on the displayMy cell phone disconnects with the telephone base Listening volume of my cell call is too loud or quiet See duplicate entries in my downloaded directory IPhone ringtone played is unclear or too loud with noise My phone doesn’t work at all Cannot dial out My handset isn’t performing normally Handset registration is unsuccessful Batteries do not hold a charge Experience poor sound quality when using the speakerphone Hear other calls while using my phone My cordless handset does not ring when I receive a call My calls cut in and out while I’m using my cordless handset My caller ID isn’t working System does not receive caller ID when on a callCharge light is off Am having difficulty hearing messages Cannot retrieve voicemail messagesAm receiving incomplete messages You need to set the date and time System does not respond to remote commandsAnswering system announces Time and day not set Answering system does not record messages Outgoing announcement is not clear Common cure for electronic equipment Taking care of your telephone MaintenanceCleaning your telephone Avoid water Important safety information Safety information Precautions for users of implanted cardiac pacemakers FCC Part 68 and Acta Industry Canada FCC Part Limited warranty What does this limited warranty cover? How do you get warranty service? Technical specifications Dect 6.0 digital technology Index 129 130 During message Remote access wallet cardAction Remote command Playback