Troubleshooting

DHCP Error (1-4)

DHCP Error 1

The wireless phone cannot locate

 

 

a DHCP server. It will try every 4

 

 

seconds until a server is located.

 

DHCP Error 2

The wireless phone has not

 

 

received a response from the

 

 

server for a request to an IP

 

 

address. It will retry until a server

 

 

is found.

 

DHCP Error 3

The server refuses to lease the

 

 

wireless phone an IP address. It

 

 

will keep trying.

DHCP Error 4

DHCP Lease Exp

The wireless phone’s DHCP

 

lease has expired, and the call

 

(if any)cannot continue.

The server offered the wireless phone a lease that is too short. The minimum lease time is 10 minutes but Spectralink recommend at least one hour minimum lease time. The wireless phone will stop trying. Re- configure the server and power cycle the wireless phone.

The wireless phone failed to renew its DHCP lease, either because the DHCP server is not running, or because the configuration has been changed by the administrator. The wireless phone will attempt to negotiate a new lease, which will either work, or change to one of the above DHCP errors (1-4).

DHCP NACK error A NACK (Negative ACKnowledge)was received from the DHCP server.

The DHCP lease currently in use by the wireless phone is no longer valid, which forces the wireless phone to restart. This problem should resolve itself on the restart. If it does not, the problem is in the DHCP server.

DO NOT POWER

The wireless phone is in a

OFF

critical section of the software

 

update.

None. Do not remove the battery or attempt to power off the phone while this is displayed. Doing so may require the phone to be returned to Avaya to be recovered.

Duplicate IP

The wireless phone has

 

detected another device with

 

its same IP address.

If using DHCP, check that the DHCP server is properly configured to avoid duplicate addresses. If using static IP, check that the wireless phone was assigned a unique address.

Erase Failed

Download process failed to

 

erase the memory in the

 

wireless phone.

Operation will retry but mayeventuallyreport the error int. error: 0F Power cycle the phone.

Wireless Installation and Configuration Guide

Page 63

IP Office

[15-601082] Issue [1] (1 June 2006)

Page 69
Image 69
Avaya 15-601082 manual Do not Power