Troubleshooting | Avaya T3 (IP) Compact guide

Look it up whenever in doubt

Troubleshooting

Incorrect date and time are displayed

Set the correct time in the System functions (→ p. 95) menu.

Unknown message on the display

Take a look in the section Messages on the display (→ p. 121) to see what the dis- play means.

The number of a caller is not displayed

Call is transmitted without caller’s number, e.g. an analog call, or the caller has swit- ched off the caller ID function.

Short tones during a call

A second call is being signalled. Please refer to the section Establishing several con- nections (→ p. 26) to find out about possible operating steps.

or

You have activated monitoring or handsfree operation

Appointment signal

An appointment is being signalled.

A function does not work

It is possible that the function first has to be enabled by Avaya Service.

Telephone cuts off prematurely when programming

No key has been pressed for about 60 seconds. This always terminates every pro- gramming procedure. Programming is also terminated by answering a call.

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Avaya T3 (IP) Compact manual Troubleshooting

Contents

T3 IP Compact connected to Integral Contents Symbols on the display Important notes Which systems can you connect your telephone to?Declaration of conformity T3 Software License Declaration of Conformity T3 IP Which system is your telephone connected to T3 IP? License Types Repairs Hints for the location of the phoneWhat you should definitely read Additional functions Important notes Your T3 Compact at a glance All keys at a glance Basic rules of operation Cancelling or exiting an actionSelecting functions from the menu Display helps you Status messages What is shown on the idle display? Entering text Switching between upper case and lower case lettersDeleting letters Entering special characters Commissioning your T3 IP telephone only T3 IP InhaltContents Select language for log in procedure and IP settings Connecting and enrolling your telephone Log out of telephone Accepting Calls If another telephone receives a call pick-up call If you receive a callAnswering a call for a partner Call during a conversation second call Call forwarding Call during a programming procedure Knock → p Calling someone Calling outside your telephone system Making calls within your telephone system Making a call with one key stroke Presenting yourself with specified call numbers Event of a busy signal auto callback RedialRedialling a call number Callback, line Deleting automatic callbackCutting in on another call cut-in Call waiting Calling anonymously Direct access tone dialling Dtmf Create Numerous Connections Switching between two external callers brokering Consultation during a call Refer-backForwarding callers Forwarding a second caller Conference connecting a subscriber to a call Conference connecting a party to a call using refer-back Interconnecting conference partnersExpanding conference to include another participant Conference, ending Monitoring and handsfree Handsfree continuing the call using the receiver Listening to the caller over the loudspeaker monitoringMaking a call with the handset on-hook handsfree Tips for handsfree monitoring and handsfree calling Handsfree ending a call Use call list Meaning Symbols in the call list Selecting an entry from the call list Deleting an entryDeleting all entries Protect ind. entries from automatic deletion Deleting entries automatically Internal calls which you do not take Additional entries in the call list Routing calls Scroll to the immediately after time, on busy menu item Diverting calls for your telephone Routing calls to your telephone Divert calls for another telephone Deactivate call divert/twinning Signalling calls on two telephones twinning Dialling the subscriber whose call routing is to be changed Changing call divert/twinning remotely Routing calls Changing bundle diversion Bundle diversion Using the phone book Dialling an entry from the directory Entering a new number in your individual phone book Saving redial numbers in the phone book Editing entries in the phone book Entering new numbers in the general phone book Saving a call list entry in the phone book Let’s remind ourselves appointments Entering an appointment for today Viewing an appointment Entering a one-time appointment Entering a recurring appointment Switching off appointment signal Setting appointments for othersDeleting an appointment View charges View the sum of your own charges Viewing the charges for the last callView sum of charges for another user Viewing the total charges for a line Switching the charge display to local currency View total of all chargesClearing the charge meter Locking phone Changing the PIN Personal Identification Number Locking the telephoneUnlocking the telephone Send and receive messages Writing and sending your own text message Viewing and deleting received text messages Writing a text message for an internal caller Announcement Announcement to called subscriberReplying to an announcement Outside business hours night service Phoning with Partners Call partnerAccept call for a partner Setting audio, contrast and language Set contrast Set acoustics Do not disturb Setting the language Placing functions / call numbers on keys Assigning functions to keys Displaying key assignment Assigning partners to keys Assigning lines to keys LED display on function keys Function Function keys with LEDLED display on line keys Status of the line LED display on partner keys Status of partner Label function keys Deleting key assignments Code* → p Changing general settings LN on dialling Automatic handsfree after dialling Number of redials Line / off-hook Redial every x seconds Automatic handsfree when called Number display for outside calls Deactivating second call Direct dial Extended call display Code Hunt group VIP call pager General call Serial callInitiating serial call Ending serial call Forwarding to next party Call filter Headset enabling/disabling use Set up Headset Headset setting receiver volume Headset side tone / wake-up tone Settings for your telephone system Answering stations for day service Answering stations for night service Call forwarding Second call barring Date / time Customer password Traffic statistics IP-specific settings View IP settings Bar web browser Send ping Alter PIN to release web browser and CTI application Registering a CTI application Links for Isdn telephones Links DSS Module Connection Dialling with the DSS module Headset Headset answering calls Ending the headset call and disconnectingContinuing a headset call with the handset Continuing a handset call with the headset Switching it off Switching on monitoringSwitching on handsfree Headset monitoring/handsfree on the telephone Hotel functions Returns to displaying the calling status of the room TelephonesPhone Checking out Checking To listen to the messages Viewing charges Message to guest message at reception Enabling direct inward dial to rooms Direct dial to rooms Disabling direct inward dial to rooms Re-enabling guest-to-guest connection Deactivating charge limit Determining the charge limit Activating charge limit Deleting a wake-up call Waking guests Activating wake-up call Overview of telephone functions Automatic night service Night service 1, 2Refer-back to exchange Internal group call Private call bundle Day servicePrivate call released bundle Private call bundle + code dial destination Temporary Dtmf DirectoryAppointment Ringer tone off Messages on the display Subs Phone book entryInvalid Dial pause Ringing and handset tones Tones for internal and external callsTones on the handset Symbols on the display Key Table of characters Menu line in basic Down one menu Down one menu level Level Menu overview 127 128 Troubleshooting Index 131 132 133 134 135 136