Troubleshooting AXIS 2120 User’s Manual
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Symptoms, Possible Causes and Remedial Actions
Symptoms Possible causes Remedial actions
The AXIS 2120 cannot be
accessed from a browser. The IP address is already
used by another device. Run the PING utility (as described in PINGing Your IP Address, on
page 55) and follow the appropriate recommendations.
Note: The assigned IP number can be assumed valid if the PING
utility returns “request timed out” - in which case you should set
the IP address again, power on the AXIS 2120 and then try access-
ing the unit again.
The IP address is located
on a different subnet. Run the PING utility (as described inPINGing Your IP
Address, on page 55). If the utility returns “no response” or
similar, the diagnosis is probably correct - you should then
proceed as follows:
In Windows, check that the IP address for your AXIS 2120 is on the
same subnet as your workstation. Exactly how this is done varies
from one version of Windows to another. See Windows’ help for
more information.
If your AXIS 2120 is on a different subnet than your workstation
you will not be able to set the IP address from this workstation.
Contact your network administrator.
In Windows 95, the ARP
table was empty when
you tried to set the IP
address.
In Windows 95, the ARP command cannot be used if you
have an empty ARP table.
If the table is empty, re-install the product ensuring that the IP
address for your own PC is also used. Type arp -a to view the ARP
table.
Note: The AXIS IP Installer provides a good alternative to ARP.
Possible problem with your
proxy server. Try disabling the proxy default in your browser.
Other networking problems. Try replacing your network cable.
Test the network interface of the product by connecting a local
computer to the unit, using a standard Crossover (hub-to-hub)
Cable.
If the above actions do not resolve the problem, the AXIS 2120 may
be faulty. In this case, try to localize the problem by connecting the
AXIS 2120 to the serial port of a local computer, using the supplied
Null Modem Cable; and report your findings to your local distribu-
tor.
The Power indicator is not
constantly lit Faulty power supply. Verify that you are using an AXIS PS-D power supply.