AXIS 2120 User’s Manual | Troubleshooting |
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Symptoms | Possible causes | Remedial actions |
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The Network indicator dis- | Faulty cabling. | 1. To verify that the cable is functional, connect the cable to a |
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plays red. |
| known functioning device on the network and PING it from your |
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| workstation. |
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| 2. If the cabling is OK and your network is reachable, you should |
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| receive a reply similar to this: |
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| Reply from <IP address>: bytes = 32; time |
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| = 10 ms |
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The Active and Network indi- | Hardware failure. | Contact your Axis dealer. |
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cators are flashing every 0.5 |
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seconds |
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Your AXIS 2120 works | Firewall protection | Check the Internet firewall with your system manager. |
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locally, but not externally. |
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| Default routers required | Check if you need to configure the default router settings. |
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Slow image updating | The Internet site is too | Configure the AXIS 2120 to upload your video images to an FTP |
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| heavily loaded | server or an ISP. |
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No image using Refresh | Requests for images of vary- | Ensure that all the clients accessing the images are using the same |
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and/or slow updating of | ing size and resolution place | image resolution and compression. For large numbers of clients, |
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images. | a greater demand on the | configure the AXIS 2120 to upload your images to an FTP server or |
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| available file space within | an ISP. |
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| the AXIS 2120. |
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Cannot access the con- | Modem not properly | Check the modem power supply and modem cable connections, and |
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nected modem. | connected. | ensure that the modem is configured appropriately. |
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| Incorrect initstring. | Send command AT&F1 to return your modem to factory default, |
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| and then try accessing the modem again. If this does not resolve |
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| the problem, it is likely that your modem uses an initialization |
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| string that is different from the standard ATZ command used by the |
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| AXIS 2120. In this case, refer to the user information supplied with |
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| your modem to find the unique initstring command for your unit. |
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A series of broad vertical | The CCD sensor becomes | Direct exposure to extreme sunlight or halogen light may cause |
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white lines appear across the | overloaded when the light is | serious damage to the CCD sensor. Reposition your AXIS 2120 in a |
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image. | too bright. This can happen | more shaded location immediately. |
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| e.g. with sunlight reflexes. |
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| Note: damage caused to the AXIS 2120 through over exposure to |
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| direct sunlight or halogen light is not covered by the product war- |
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| ranty. |
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