B&K CT602, CT600, CT310 Troubleshooting Guide For BKcSuite, Troubleshooting Guide for CT Receivers

82 Troubleshooting Guide

Troubleshooting Guide For BKcSuite

1.Make sure your PC meets the requirements outlined in the BKcSuite Section of this manual. Page 32.

2.Make sure the CT/CK/SR product is connected to the PC’s serial port. (DB-9, nine pin)

3.Be sure to select “Local Com” in the BKcSuite software, as “Network” is not currently supported.

4.If the unit will not communicate through RS-232, perform a factory reset. (See Factory Reset Section)

5.Know how to properly set the COM port protocol in your version of Windows:

Window 9x/Me - Go to your system’s “Control Panel.” Double click the icon labeled “System.” Click the Device Manager button. Scroll down until until the section labeled “Ports.” Click the small “+” located next to “Ports” to expand the tree and view the installed communication ports. Double click the COM port that corresponds to the port on the PC that the CT/CK/SR product will be physically connected to. Locate the tab in the Window labeled “Port Settings,” click it and go to section 6 below.

Windows 2000/XP - Go to your system’s “Control Panel.” Click the icon labeled “System.” In the Hardware tab, click the Device Manager button. Double click on the icon labeled “Ports” to expand the tree and view the installed communication ports. Double click the COM port corresponding to the port the CT/CK/SR product is physically connected to and go to section 6 below.

6.Set the proper communication properties. The parameters for Port Settings should be entered as

follows:	Bits per second	- 9600
	Data Bits	- 8
	Parity	- None
	Stop Bits	- 1
	Flow Control	- None

In the advanced section of the Communication properties window is the “FIFO Buffer” configuration. Most modern laptops have the ability to take full advantage of these buffers, so it is recommended to enable them and drag their slider to the “max” setting. Once you have finished making the selections, click “OK” to all windows and prompt to return to the Control Panel. At that point you can close the Control Panel.

7.Disable any and all power management services including any Universal Power Supplies (UPS).

8.Disable any palm computer / PDA syncing software and services such as Hot Sync Manager, Pam Sync, Clie Connect, etc.

9.Disable any other RS-232 / Serial protocol programs that may be using the COM port. I.e CK1.2 Keypad Editor, SR10.1 Remote Editor, serial controllers such as Weatherbug’s external display or FEDEX / UPS freight scales.

10.In case you encounter any “Out of Memory” or “Out of Resources” errors, be sure your PC meets the minimum requirements outlined in the BKcSuite section of this manual. Close all other unnecessary pro- grams that may be running. It is recommended to let Windows manage your virtual memory, however, if you manually set the virtual memory size, set it at least 1.5 times your actual RAM size.

Troubleshooting Guide for CT Receivers

Problem	Possible Solution
CT receiver will not power up	Check power cord and/or power supply.
Keypads will not power up	Check connection at the receiver back panel.
	Re-terminate CAT5 ends.
Keypad won’t pass IR	Re-terminate CAT5 ends and securely connect to
	receiver back panel. See page 14.
On Screen Menu won’t display	Menu is only accessible from Zone A.
Keypads are going to blank page	Keypad feedback is out of sync, see page 57.
Slaved Keypads are not operating properly	Reprogram slaved keypads in series order.
	Master first, then slave 1, etc....
Control of Sources is inconsistent or	Check flasher output setting.
not operating at all	See page 52.