11. Troubleshooting
Problem Cause Solution
Webinterface is not accessible Browser
• Useanother browser (version).
• Checkthe browsersettings.
No connection
• Thereare three methods to access
the web interface. Refer to the
corresponding chapter of the
documentation.
• Check the proxy settings
Usersdo not get a ClickShare drive when
insertingthe Button in their laptop. • Noautomatic refresh of drives
• Windows tries to assign the
ClickShare drive to an already
reserved drive letter
• Refreshyour view on the laptop.
• Use Microsoft Windows Disk
Management to assign it toa free
driveletter.
Badconnection at USB port on thelaptop
• Reconnectto the USB port.
• Tryanother USB port.
• Reboot the laptop.
• Some types of USB devices might
beblocked as a compan ypolicy.
• USB port settings on the laptop
mightlimit the usageof high power
USBdevices when on battery power.
Ifpossible, change the US Bp ort policy
on the laptop.
Low videoper formance Laptopp erformance
• Lowerthe screen resolution of the
laptop.
• Disable the hardware acceleration
for video.
• Use only a part of the display to
show the video.
• Setthe capture mode to Fast (right
clickClickSh are icon in system tray)
Wireless connectivity See“Users have bad connectivity”
Videois not shown on screen Playeru ses overlays Disable the usage of overlays in the
preferencesof the video player.
Thecon tentuses HDCP ClickShare does not support showing
HDCP content (it willbe displayed as
black)
Some programs of Windows are not
shown on thedisplay
Use of overlays, 3D or hardware
accelerationin the GPU • Disableoverlays or hardware
accelerationin the GPU.
• DisableAeroGlass in Window s 7
• Upgradethe BaseUnit to the latest
softwareversion.
When using Windows 7 the following
messageabou tthe Windows Aero color
schemeappears: "Windowshas detected
your computer’s performance is slow.
This could be because there are not
enough resources to run the Windows
Aerocolor scheme. Toimprove...".
ClickShare uses resources from the
GPU.In combination with other programs
which do so, Windows 7 sometimes
shows this message suggesting to
disableAero to improve the performance
of your laptop.
It is safe to ignore this message and
choose’Keep the current color scheme’.
Yourscreen is not shown on the display
whenp ressingthe Button
You are t he fifth person that wants to
share content. Only four screens can
appearsim ultaneously
Clickand hold the button for 2 seconds
touse the Show mefull screen function.
TheClickShare software is not running. Go to the ClickShare driveand run the
software.
Yourcontent is removed from the display
andthe LEDs on the button are blinking
white
Connectionto the Base Unit is lost. ClickSharetries to restore the connection
automatically. If it fails, the LEDs on the
Buttonstart blinking red.
Unplugthe button from your laptop and
trya new button.
Notingis shown on the displays at all. Thedisplays are switched off. Switchonthe display s.
98 R5900006 CLICKSHARE 04/12/2013