Barco R5900006, 3

11. Troubleshooting

Image11-3

Clientlogging

2. Reproduce the error of bug that occurred.

3. Download the log ﬁle.

102 R5900006 CLICKSHARE 04/12/2013

Contents

Main Page Changes Copyright Barco ClickShare End-User License Agreement (EULA/Software License) Page Page Page Page Page Trademarks Guarantee and Compensation EN55022/CISPR22 Class A ITE (Information TechnologyEquipment) Federal Communication Commission Interference Statement Compliance Anatel (Brasil) Canada, Industry Canada (IC) Notices Radio Frequency (RF) Exposure Information IC Antenna statement Canada, avis dlndustry Canada (IC) Dclaration dantenne dIndustrie Canada (IC) NCC Statement KCC Statement Page Table of contents TABLE OF CONTENTS Table of contents 1. Introduction 1. INTRODUCTION 1.1 About this guide Versio n 1.2 About the documentation List of available ClickShare documents 1.3 Symbols and fonts Symbol overview Font overview 2. SAFETY INSTRUCTIONS 2.1 General safety Safety warnings 2.2 Environmental Condition Check Environment condition check 2.3 Plug types ClickShare ACPowercordwithNEMA5/15plugupto15A AC Power cord with BS 1363 plug up to 13 A Power cord with GB 2099 plug AC Power cord (mains lead) with CEE 7 plug up to 16 A 2.4 Adapter types ClickShare Link 2.5 Repacking Page 3. CLICKSHARE SERVICE ACTIVITIES 3.1 ClickShare detailed service model Sales model Distributor Dealers Customer Service model Page 3.3 Reaching the local Barco helpdesk How to reach Page 4. PRODUCT AND COMPONENTS 4.1 About the ClickShare product ClickSharesets Components ClickShare set 1 3 4.2 ClickShare specications Page 4.3 ClickShare Link specications 4.4 About the Base Unit Front layout of the Base Unit 2 1 3 2 USB port Status LED strips Standby button Back layout of the Base Unit 1 2 3 4 5 6 7 8 9 10 1 Rocker switch Mechanicalxture points Antenna 4.5 About the Button Button layout 1 2 3 USB connector Button 4.6 About the Tray Tray layout 4.7 Retrieving the serial and version numbers 4.8 Mobile Device Support Page 5. INSTALLING CLICKSHARE 5.1 Installation methods for the Base unit Introduction to the installation methods 5.2 Table mounting 5.3 Wall mounting 173mm 5.4 Ceiling mounting 277mm 157mm 5.5 Rack mounting About rack mounting Necessary tools Necessary parts How to install Page 6. CONNECTING 6.1 Video signal connections to the Base Unit To connect Page 6.2 Audio connection 6.3 LAN connection 6.4 Power connection and switching on WARNING:Use a powercord which complies to local regulations. Ifnot included in the box, contact your How to connect 6.5 Connecting an iOS device About an iOS device connection Connection via cable HDMI iPad ClickShare Base Unit HD ClickShare Link DVI HDMI iPad Apple TV ClickShare Link ClickShare Base Unit Page 6.6 Basic Use Basic functionality To start using ClickShare Page Page 113 1 2 12 12 34 4 users panoramic setup2 users panoramic setup 1 user panoramic setup 4 users 21 3412 1 Toshow your content on the display full screen user 5 55 4 users 12 34 21 34 5 6.8 User Interface 6.9 Capture mode: detailed - fast About capture mode 6.10 Shared desktop: primary - extended Page How to select Known issue 6.11 Audio conguration Audio conguration Set ClickShare as default in Windows 7 Set ClickShare as default in Windows XP Set ClickShare as default on MAC Page 7. Preparing the b uttons 7. PREPARING THE BUTTONS 7.1 Pairing 7. Preparing the buttons 7.2 Pre-install of the Launcher service Launcher service pre-install 8. WEB INTERFACE 8.1 Accessing the ClickShare Web Interface Getting accessto the Web Interface To access the Web Interface via the LAN Toa ccess the Web Interface via a direct connection. 8.2 Language setup Web interface About languages 8.3 About ClickShare tabs 8.4 Basic settings About Basic settings To change the basic settings Page 8.5 Wallpaper (background) selection Page 8.6 Personalized wallpapers Remove personalized wallpaper 8.7 Display settings About display settings To change Note about EDID About auto resolution 8.8 Output ports Connected ports Output port enable-disabled Resolution 8.9 On-screen text format Text c olor Text size and style Background color Transparency 8.10 Audio settings About the audio settings 8.11 Advanced settings: Hostname 8.12 Advanced settings: LAN network settings About LAN network settings DHCP setup of the LAN network Fixed IP address setup 8.13 Advanced settings: WiFi settings How to set up 8.14 Advanced settings: Access web interface About access How to enable-disable 8.15 Advanced settings: access SSH 8.16 Maintenance, status check ClickShare To check the system status Detailed info for the WiFi network System Management 8.17 Maintenance, Buttons information About buttons How to get the information Page 8.18 Congured Links About Auto show/hide 8.19 Calibrating a ClickShare Link About calibration How to calibrate 8.20 Base Unit software update About Software update How to update 8.21 Downloads from Base Unit About downloads How to download 8.22 Manage System Conguration About Manage system conguration 8.23 Load Default Settings About default settings How to restore factorydefaults Alternative way to load default settings 8.24 Administrator password 8.25 Log settings 8.26 ClickShare Help, Barco contact data About ClickShare Help How to consult 8.27 Barco ClickShare EULA About the Barco ClickShare EULA How to consult Page Page 9. SOFTWARE UPDATING 9.1 Retrieving software versions Before updating the software Retrieving the Base Unit software version Retrieving the Button software version 9.2 Base Unit software update Twopossible ways to update the software of the Base Unit Toupdate the Base Unit software via the web interface Toupdate the Base Unit software by copying the software on a USB stick 9.3 Emergency recovery procedure via software recovery stick CAUTION:Thisprocedure ma y only be executed by an authorized customer service center (Barco and dis- Toupda te the Base Unit software via the software recovery stick Page Page Page 9.4 Buttons software update Toupdate the software of a Button Page Page Page Page 11. TROUBLESHOOTING 11.1 Step by step support procedure Handle as follow for the Base Unit: Handle as follow for the Buttons: When a problem is discovered: Page Page Page 11.3 Generating log les Log les can be generated from the Togenerate log les from t he Base Unit Togenerate log les via the Client software Page 12. Frequentl y Asked Questions 12. FREQUENTLY ASKED QUESTIONS 12.1 List of FAQs Features 12. Frequently A sked Questions Performance WiFi & Security Compatibility 12. Frequentl y Asked Questions Practical Page 13. Order info 13. ORDER INFO 13.1 List of articles and their order numbers List Page 14. Environmen tal information 14. ENVIRONMENTAL INFORMATION 14.1 Disposal information Disposal Information Disposal of batteries in the product 14.2 Rohs compliance 14.3 Production address Factory Index INDEX A B C D O P R S T