11. Troubleshooting
Problem Cause Solution
The display cables are not correctly
connected
Insertthe display cables to the displays
and theBase Unit.
The display does not recognize or is
notable to display the Base Unit output
resolution.
Changethe corresponding setting via the
web interface.
TheBase Un itis in standbymode Brieflypush the standby button on the
BaseUnit or insert a button and run the
ClickSharesoftware.
TheBase Unit is switched off Setthe rocker switch at the back of the
unit to “1”.
Bad WiFi connectivity Congestionof the wireless channel Usewireless network scan tools to look
forfree or the least congested channels.
Metal cabinets, walls, construction
elements, ... can cause reflections
deterioratingthe wireless signal.
Obstructionsbetween Buttons and B ase
Unit cause lowering of the wireless
strengthand quality.
Movethe B ase Unit to another place in
the room.
Avoid placing itinside cab inets,false
ceiling,below the table, behind a wall, in
anotherroom , ....
Re-orienthe Base Unit antennas
Check outthe ClickShare W hitepaper
onWiFi See www.bar co.com/clickshare.
BaseUnit d oes not start up correctly. A USB stick, ClickShare Button or
anotherUSB device is connected to one
ofits USB slots at start-up.
Removethe connected USB device and
restartthe unit.
Base Unit software does not start up
correctlyafter software update
Itseems to be in an e ndless loop during
startup
Torecover, connect a keyboard to the
Base Unit. When the boot selection
menucomes up, p ressthe arrow k eysto
selecta previous version of the software
andconfirm by pressing Enter. Browse
to the Web interface and update the
softwareagain to the latest version.
During start-upthe Base Unit freezes
a few minutes displaying the message
“ata_id[…]: HDIO_GET_IDENTIFY failed
for …”.
Thisis a known issue.
• The freezelasts maximum 2 or 3
minutes. The Base Unit starts up
normally.
• Upgradethe BaseUnit to the latest
softwareversion to fix the problem.
BaseUnit does not function properly. The LAN IP address the Base Unit
receivedfrom the DHCP serveris in the
192.168.1.xxxrange.
Disconnectthe LAN cable.
In Windows XP,I cannot see the
ClickShare drive in the window “My
Computer”.
This problem might be caused by a
knownissue of WindowsXP
You can find more details and
the appropriate solution via link :
http://support.microsoft.com/kb /297694
ClickSharedoes not work on m y Mac ClickSharewith software version
01.01.00.0092 is not compatible with
MacBook with Retinadis play
Thisis a known issue. Upgrade the Base
Unitwith the latest software version to fix
the problem.
ClickShare with software version
01.01.00.0092does not work on Mac’s of
whichthe resolution width is not dividable
by 4.
Thisis a known issue. Upgrade the Base
Unitwith the latest software version to fix
the problem.
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